IT Support Network Administrator – Durban at Pro Talent

• Our well-established client, within the Shipping / Logistics sector in Durban is looking for a dynamic, self-motivated IT Engineer / Network Administrator to join their team.

IT Environment

• The company uses Windows PCs and Servers; the Servers are hosted in an on-premises VMWare environment in Cape Town.  
• An on-premises Microsoft SQL Server supports our developed and packaged solutions and the offices in Cape Town, Durban and Johannesburg are connected with an SDWan.  
• The company is currently migrating from desktop Office 2016 software to Microsoft 365 and from an on-premises Exchange server to Exchange Online. The aim is to move all on-premises applications and infrastructure into the cloud within the next 24 months.  
• The successful candidate will be responsible for assisting in managing all IT infrastructure at the Durban Facility.  This will include:
• Setting up and administering Windows PCs and Android hand-held devices for the line-of-business system
• Managing and maintaining the Durban facility’s network infrastructure, ensuring the smooth operation of our systems
• Providing first-line support to end-users. The ideal candidate should possess good technical expertise and problem-solving skills, the ability to work independently, and excellent communication skills.  

Key Responsibilities:

• Manage antivirus (AV) products and ensure systems are protected against malware and other security threats.
• Ensure end user devices are properly up to date.  
• Configure and maintain Windows desktops and laptops; wireless Android devices, and printers.
• Support and administer Microsoft Office suite applications.
• Provide user support and troubleshooting for desktops, laptops, and other end-user devices.
• Understand enough of the business systems to provide first-line support and address issues.
• Assist end-users in logging helpdesk tasks to notify and track problems
• Report problems to Head-Office IT in Cape Town, and to vendors where necessary.   
• Build trouble-shooting guides for common and recurring problems.  
• Proactively implement improvement solutions to the IT infrastructure
• Compiles IT equipment asset register
• Responsible for procurement of related software and hardware to enhance business operations subject to department and IT head.

Minimum Requirements:

• Matric + Relevant IT Qualification
• CompTIA / Microsoft Certifications
• Minimum 2 years’ experience in a similar role
• Ability to work independently, prioritize tasks, and self-start.
• Problem-solving skills and attention to detail.
• Proven experience as an IT Systems Administrator or similar role.
• Experience providing user support and troubleshooting.
• Familiarity with antivirus products and windows updates.
• Excellent communication and interpersonal skills.