Latest Jobs at Pro Talent

Position Overview

• The Senior Service Desk Analyst delivers first-line remote technical support and triage across diverse client environments.
• The role is responsible for resolving user incidents, fulfilling service requests, maintaining strict SLA compliance, and mentoring junior team members.

Key Responsibilities

• First-Line Support & Triage: Deliver remote support via phone, email, live chat, and portal; log, triage, and manage incidents and service requests within the ITSM system.
• Ticket & SLA Management: Resolve standard desktop, user account, connectivity, and software issues while meeting all contractual SLA targets.
• Escalations: Efficiently escalate complex or unresolvable tickets to Tier 2 and Tier 3 engineering teams.
• Team Leadership & Coverage: Mentor a sub-team of up to 8 analysts to improve technical knowledge and call handling; oversee daily 1st-line desk operations when the Support Manager is unavailable.
• Continuous Improvement: Create at least one technical guide or standard operating procedure weekly based on escalated incidents; recommend procedural and service improvements.

Technical Competencies & Scope

• User & Access Administration: Active Directory, password resets, and user lifecycle management.
• Productivity & Cloud Suites: Microsoft 365 / Office 365 user administration and basic cloud services.
• Workstation & OS Support: Hardware and software troubleshooting for PC/desktop environments.
• Infrastructure Fundamentals: Foundational understanding of networking, basic server troubleshooting, storage, connectivity, virtualization, and security solutions.

Requirements & Qualifications

• Experience: Minimum 3 years of hands-on experience in a fast-paced 1st-line IT support or helpdesk environment.

Education & Certifications:

• Formal qualification in Information Technology (A/AS Level, BTEC, HND, or equivalent), or
• Industry certifications: CompTIA A+ / Network+, or Microsoft MCP / MCSE.
• Desirable: ITIL Foundation certification; customer service certifications.
• Core Skills: Strong verbal and written communication, structured troubleshooting methodology, and the ability to prioritize tasks under pressure.

Key Performance Indicators (KPIs)

• Ticket Resolution: Target of 10 closed tickets per day.
• Ticket Maintenance: ≥ 90% of active tickets updated daily.
• Recall Rate: <1% reopened/recalled tickets.
• Customer Satisfaction: Minimum 4.85 / 5.0 (or equivalent CSAT metric).
• Knowledge Sharing: 1 technical or service standard guide produced per week.

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PURPOSE OF POSITION

• Consult and advise clients on product and services in Southern Africa and suggest suitable itineraries to meet client expectations. Liaise with agents with clear, prompt and courteous communication. Sell profitably and manage itinerary logistics accurately, focusing on attention to detail and adherence to company procedures and supplier terms and conditions.

DUTIES:

• Interpret client’s specifications and requirements and suggest suitable travel itineraries and costings to ensure the clients on the ground experience meets their expectations. Acknowledge your agent as an individual and build trust through providing reliable, prompt, and courteous communication.
• Maintain a consistent high standard of service and communication with internal and external customers and deliver on commitments. Engage and communicate with customers, suppliers, team leader and extended team in a professional, empathetic, credible and courteous manner.
• Manage the travel file and provide accurate, credible, and prompt   
• costings, confirmations and travel documentation within prescribed deadlines.
• Make reservations with due care and attention to detail in Tourplan in line with internal company processes, adhering to the provisional booking, invoicing and cancellation conditions prescribed by the supplier.
• Issue itineraries and documents for the final travel arrangements within prescribed time limits and subject the travel file to a final check to verify accuracy and quality with the Operations team.
• Accurately invoice bookings within prescribed deadlines to ensure clients client statements are correct.
• Maintain positive booking/service profits by managing costs and avoidance of errors  
• Development and maintenance of product knowledge, system knowledge and company processes and procedures to increase customer satisfaction. Keep up to date with product and geographical knowledge as well as have a clear understanding of department operating procedures and how to use the company systems including but not limited to Tourplan, Agent Zone, Oasis, TripClip and supplier booking systems.
• Share knowledge with colleagues, new starters and support staff.
• Assist in finding solutions on problem files, where necessary.

QUALIFICATIONS s EXPERIENCE
Required (Negotiable):

• Matric NQF Level 5
• Travel and Tourism Diploma (NQF Level 6)
• 8 years Inbound experience
• Exposure to travel reservations systems

KNOWLEDGE, SKILLS, ATTRIBUTES ABILITIES FUNCTIONAL

• MS Office
• Tourplan
• Financial Acumen – debits, credits, invoicing
• Advanced Southern African Product Knowledge
• Knowledge of Travel Industry, Tourism and Hospitality procedures and processes

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Job Purpose

• The General Manager is responsible for the overall management, profitability, operational performance, and strategic growth of the business. The role oversees all departments, ensuring that production, sales, customer service, logistics, quality, and financial objectives are achieved while maintaining compliance with company policies and relevant legislation.
• Experience within the glass manufacturing, glass processing, glazing, aluminium, or related industry will be a distinct advantage.

Key Responsibilities
Operational Management

• Lead and manage the day-to-day operations of the business.
• Ensure operational efficiency, productivity, quality, and service delivery.
• Develop and implement operational strategies aligned with business objectives.
• Monitor key performance indicators and implement corrective actions where required.
• Continuously improve operational processes and systems.

Financial Management

• Develop and manage annual budgets.
• Monitor sales, margins, expenses, and profitability.
• Review financial reports and ensure financial targets are achieved.
• Control operational costs and implement cost-saving initiatives.
• Ensure effective management of company assets and resources.

Sales and Business Development

• Drive revenue growth and achievement of sales targets.
• Build and maintain strong customer relationships.
• Identify new business opportunities and market expansion initiatives.
• Work closely with sales and marketing teams to grow market share.
• Monitor customer  satisfaction and implement improvement plans.

Production and Quality Management

• Oversee production planning and execution.
• Ensure products meet company quality standards and customer specifications.
• Monitor production efficiencies, waste levels, and turnaround times.
• Ensure effective stock control and inventory management.
• Drive continuous improvement initiatives within production processes.

People Management

• Lead and develop management and supervisory teams.
• Promote a culture of accountability, teamwork, and high performance.
• Manage employee relations, performance management, and disciplinary matters.
• Ensure adequate succession planning and staff development.
• Foster employee engagement and retention.

Health, Safety and Compliance

• Ensure compliance with all company policies and procedures.
• Maintain compliance with labour legislation and health and safety requirements.
• Identify and mitigate operational risks.
• Ensure adherence to quality management systems and industry standards.
• Promote a safe working environment across all operations.

Minimum Requirements
Qualifications

• Bachelor’s Degree or Diploma in Business Management, Operations Management, Manufacturing Management, Engineering, or related field.
• Relevant management qualifications will be advantageous.

Experience

• Minimum 8–10 years management experience.
• Minimum 5 years in a senior management role.
• Proven experience managing large operational teams.
• Strong financial and commercial management experience.
• Experience within the glass manufacturing, glass processing, glazing, aluminium, construction materials, or related industry will be advantageous.

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• Our well-established client, within the Shipping / Logistics sector in Durban is looking for a dynamic, self-motivated IT Engineer / Network Administrator to join their team.

IT Environment

• The company uses Windows PCs and Servers; the Servers are hosted in an on-premises VMWare environment in Cape Town.  
• An on-premises Microsoft SQL Server supports our developed and packaged solutions and the offices in Cape Town, Durban and Johannesburg are connected with an SDWan.  
• The company is currently migrating from desktop Office 2016 software to Microsoft 365 and from an on-premises Exchange server to Exchange Online. The aim is to move all on-premises applications and infrastructure into the cloud within the next 24 months.  
• The successful candidate will be responsible for assisting in managing all IT infrastructure at the Durban Facility.  This will include:
• Setting up and administering Windows PCs and Android hand-held devices for the line-of-business system
• Managing and maintaining the Durban facility’s network infrastructure, ensuring the smooth operation of our systems
• Providing first-line support to end-users. The ideal candidate should possess good technical expertise and problem-solving skills, the ability to work independently, and excellent communication skills.  

Key Responsibilities:

• Manage antivirus (AV) products and ensure systems are protected against malware and other security threats.
• Ensure end user devices are properly up to date.  
• Configure and maintain Windows desktops and laptops; wireless Android devices, and printers.
• Support and administer Microsoft Office suite applications.
• Provide user support and troubleshooting for desktops, laptops, and other end-user devices.
• Understand enough of the business systems to provide first-line support and address issues.
• Assist end-users in logging helpdesk tasks to notify and track problems
• Report problems to Head-Office IT in Cape Town, and to vendors where necessary.   
• Build trouble-shooting guides for common and recurring problems.  
• Proactively implement improvement solutions to the IT infrastructure
• Compiles IT equipment asset register
• Responsible for procurement of related software and hardware to enhance business operations subject to department and IT head.

Minimum Requirements:

• Matric + Relevant IT Qualification
• CompTIA / Microsoft Certifications
• Minimum 2 years’ experience in a similar role
• Ability to work independently, prioritize tasks, and self-start.
• Problem-solving skills and attention to detail.
• Proven experience as an IT Systems Administrator or similar role.
• Experience providing user support and troubleshooting.
• Familiarity with antivirus products and windows updates.
• Excellent communication and interpersonal skills.

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Job Purpose:

• To plan, manage, and control all production activities within the glass processing plant, ensuring products are manufactured efficiently, safely, on time, and to the required quality standards.

 Key Responsibilities:
Production Planning & Control

• Develop and manage daily, weekly, and monthly production schedules
• Ensure optimal utilisation of machinery, labour, and materials
• Monitor production output and adjust plans to meet deadlines
• Coordinate with sales and dispatch to prioritise urgent orders

Operations Management

• Oversee all production processes (cutting, edging, tempering, laminating, IG units)
• Ensure smooth workflow between departments
• Minimise downtime and production delays
• Drive continuous improvement in processes and efficiency

Quality Control

• Ensure all glass products meet required specifications and standards
• Implement and monitor quality control procedures
• Reduce defects, rework, and wastage
• Liaise with quality teams to resolve issues

Health & Safety

• Ensure compliance with the Occupational Health and Safety Act (OHS Act)
• Enforce safety procedures in high-risk areas (machinery, glass handling)
• Conduct safety audits and risk assessments
• Promote a strong safety culture within the plant

Staff Management

• Manage supervisors, operators, and production staff
• Plan shifts, overtime, and manpower requirements
• Train and develop employees
• Handle disciplinary issues in line with company policies

Maintenance & Equipment

• Ensure machinery is properly maintained and serviced
• Work with maintenance teams to reduce breakdowns
• Monitor equipment performance and efficiency

Cost Control

• Manage production costs, including labour, materials, and waste
• Improve productivity and reduce operational expenses
• Monitor KPIs and implement cost-saving initiatives

Reporting & Administration

• Prepare production reports (output, downtime, efficiency)
• Track KPIs and performance metrics
• Maintain accurate production records

Key Requirements:
Qualifications

• Diploma/Degree in Production Management, Engineering, or related field
• Additional certifications in Lean Manufacturing / Six Sigma (advantageous)

Experience

• 5–8 years’ experience in a manufacturing/production environment
• Minimum 3 years in a management role
• Experience in glass processing is highly advantageous

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Job Purpose

• The Business Head is responsible for the overall leadership, management, profitability, and strategic direction of the business. The role ensures that operational, financial, sales, and people objectives are achieved while maintaining compliance with company policies, industry regulations, and best business practices.

 Key Responsibilities
Strategic Leadership

• Develop and implement business strategies aligned with company objectives.
• Identify opportunities for growth, expansion, and operational improvement.
• Monitor market trends and competitor activities.
• Drive innovation and continuous improvement initiatives.

Operational Management

• Oversee daily business operations to ensure efficiency and productivity.
• Ensure all departments meet established performance standards.
• Implement and monitor operational policies and procedures.
• Manage resources effectively to achieve business objectives.

Financial Management

• Develop and manage annual budgets.
• Monitor revenue, costs, and profitability.
• Review financial reports and take corrective action where necessary.
• Ensure effective cost control and financial sustainability.

Sales and Business Development

• Drive sales growth and achievement of revenue targets.
• Develop and maintain key customer and stakeholder relationships.
• Identify and pursue new business opportunities.
• Support the development and execution of marketing and sales strategies.

 People Management

• Lead, mentor, and develop management teams.
• Ensure effective workforce planning and succession planning.
• Promote employee engagement and a positive workplace culture.
• Address employee performance, conduct, and development matters.

Compliance and Risk Management

• Ensure compliance with labour legislation, health and safety regulations, and company policies.
• Identify and manage business risks.
• Implement controls to safeguard company assets and reputation.
• Ensure adherence to governance and reporting requirements.

Key Performance Indicators (KPIs)

• Achievement of profit and revenue targets.
• Operational efficiency and productivity.
• Customer satisfaction and retention.
• Compliance and risk management.
• Employee engagement and retention.
• Successful implementation of strategic initiatives.

Minimum Requirements
Education

• Bachelor’s Degree in Business Management, Commerce, Operations Management, or a related field.
• Postgraduate qualification (MBA or equivalent) advantageous.

Experience

• Minimum of 8 to 10 years’ management experience.
• At least 5 years in a senior leadership role.
• Experience managing budgets, operations, and people.
• Manufacturing, distribution, or industrial experience advantageous.

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Overview

• Our client is looking for a proactive, organized, and efficient Administrative Assistant to support their growing UK pharmacy delivery service.
• This is a fully remote position, ideal for someone who can manage their time independently while maintaining strong attention to detail.
• Your primary responsibility will be to manage and convert incoming leads into registered patients through an onboarding system.
• Full training will be provided on the process and tools used. This role is key to ensuring a smooth and consistent experience for every new patient joining our service.

Key Responsibilities

• Manage the end-to-end onboarding of new patients using the company’s internal system
• Convert incoming leads into active patients by following a structured process
• Maintain accurate records and update the system with relevant information
• Liaise with patients via email or phone as needed to complete onboarding
• Handle general administrative tasks related to patient setup and compliance
• Report progress and issues regularly to your UK based line manager

What We Offer

• Remote, flexible working environment
• Full training and ongoing support
• Opportunity to work with a mission-driven healthcare business
• Competitive salary based on experience

Key Skills & Requirements

• Matric + Relevant Qualifications
• Sales or Marketing / Customer Service  experience
• Excellent administrative and organizational skills
• Strong attention to detail and the ability to follow processes accurately
• Able to multi-task and manage time effectively in a remote setting
• Self-motivated, reliable, and capable of working independently
• Confident communicator with good written and verbal English
• Comfortable using tech platforms and learning new systems
• A background in pharmacy or healthcare is a plus, but not essential

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Overview

• The Business Development Manager is a senior commercial role responsible for driving revenue growth through aggressive new business acquisition and strategic account expansion across logistics, warehousing, container depot, and freight forwarding services. The position demands an experienced deal-maker who operates independently, brings an established network of industry decision-makers, and can deliver measurable results within the first 90 days.

Key Responsibilities

• New Business Acquisition: Identify, target, and qualify high-value opportunities; secure meetings with C-suite and operations leaders; manage a high-conversion pipeline to consistently meet or exceed revenue targets.
• Deal Structuring & Commercial Negotiation: Lead negotiations, structure profitable agreements that protect margins, and prepare competitive RFQs, tenders, and proposals. Execute deals autonomously within designated authority limits.
• Key Account Growth: Oversee a dedicated portfolio to drive retention, upselling, cross-selling, and long-term contract expansion while serving as the primary commercial point of contact.
• Operations & Onboarding Alignment: Collaborate with Sales Operations, Finance, and Site teams to ensure accurate rate quotes, smooth client onboarding, and compliance with SLAs and SOPs.
• CRM & Reporting: Maintain up-to-date pipeline, deal tracking, and activity logs in the CRM system; deliver regular pipeline health and market intelligence updates to executive leadership.

Key Requirements & Competencies

• Education: Tertiary qualification in Commerce, Business, Supply Chain, Logistics, or a related field preferred (or equivalent proven track record).
• Experience: 7–10 years of proven business development or strategic account management experience within logistics, freight forwarding, warehousing, container depots, or supply chain.
• Network & Track Record: Demonstrated history of closing significant deals and exceeding revenue targets, supported by an active network of decision-makers in manufacturing, retail, FMCG, or mining.
• Commercial Acumen: Strong grasp of logistics cost structures, margins, contract terms, and B2B strategic sales cycles.
• Executive Presence: Ability to negotiate and build trust with C-suite executives and senior operations stakeholders as a peer.
• Systems: Proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms.  

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Key Responsibilities
Sales & Business Development

• Achieve agreed monthly and annual sales targets and contribute to the overall growth strategy.
• Develop and maintain a strong customer base within the allocated territory.
• Identify and pursue new business opportunities through prospecting, cold calling, referrals and market research.
• Conduct regular customer visits and sales calls to develop opportunities and strengthen existing relationships.
• Grow sales across the company’s product and service portfolio.
• Identify opportunities to increase customer spend, introduce additional products and expand existing accounts.
• Monitor customer buying patterns and proactively identify opportunities and risks.
• Prepare and follow up on quotations, tenders and new business opportunities.
• Work closely with the Division Manager on major tenders and strategic opportunities.

Customer Relationship Management

• Build and maintain strong, long-term relationships with key customers.
• Act as a trusted point of contact, ensuring customers receive consistent and professional service.
• Understand customer requirements and provide appropriate product and service solutions.
• Proactively resolve customer queries, concerns and service issues.
• Maintain existing business and identify opportunities to improve customer retention and satisfaction.
• Conduct regular customer and factory visits in line with agreed call and inspection schedules.
• Ensure customers remain informed of relevant product developments, technical information and company services.

Product & Technical Knowledge

• Develop and maintain an in-depth understanding of the company’s products, services and applications.
• Assess customer requirements accurately before recommending products or procedures.
• Provide customers with appropriate product information, technical guidance and application support.
• Keep up to date with product developments, technical information and industry trends.
• Attend product training, technical updates and service training as required.
• Work closely with the Division Manager and Technical Manager to provide customers with appropriate technical support.
• Ensure recommendations are accurate and do not result in avoidable product or application issues.
• Ensure customers receive relevant product data sheets and MSDS information and understand safe product handling requirements.
• Identify where additional customer or operator training is required and coordinate this with management.

Pricing & Commercial Management

• Work with the Division Manager to conduct regular customer price reviews.
• Communicate pricing changes to customers within the required timelines.
• Monitor competitor pricing and market activity.
• Identify commercial opportunities and risks within the territory.
• Assist management in developing competitive strategies to protect and grow market share.

Market Development

• Monitor market trends, customer requirements and competitor activity.
• Provide management with regular feedback on competitor strategies, pricing and market developments.
• Identify emerging markets, potential customers and opportunities for business expansion.
• Assist in developing and implementing territory-specific marketing and sales plans.
• Develop strategies to retain existing market share while identifying opportunities for growth.

Sales Reporting & Performance Management

• Provide accurate and timely sales reports to management.
• Monitor sales performance against budget and agreed targets.
• Review customer sales trends and buying patterns.
• Track new business, lost business and customer activity.
• Maintain accurate records of sales opportunities and customer interactions.
• Report on cold-calling activity, new business development and pipeline opportunities.
• Monitor accounts payable and customer-related commercial issues where applicable.
• Submit weekly sales reports and other required management reports within agreed deadlines.
• Monitor and manage sales expenses within company guidelines.

Customer Service & Company Representation

• Represent the company professionally at all times.
• Ensure a high standard of service throughout the customer relationship.
• Work proactively to prevent the loss of customers due to service, communication or performance issues.
• Promote the company’s testing facilities, technical capabilities and value-added services.
• Ensure customer requirements and concerns are communicated effectively to the relevant internal departments.
• Maintain a professional and solutions-focused approach to customer relationships. 

Key Performance Areas

Success in this position will be measured against:

• Achievement of monthly and annual sales targets.
• New business development and revenue growth.
• Customer retention and growth of existing accounts.
• Gross margin and commercial performance.
• Sales pipeline development.
• Customer satisfaction and service levels.
• Accuracy and timeliness of reporting.
• Market share growth.
• Effective management of customer relationships.
• Identification and conversion of new sales opportunities.

Candidate Profile

• The successful candidate will be a results-driven and commercially minded sales professional with strong relationship-building skills and the ability to operate confidently with customers and internal stakeholders.

The ideal candidate will demonstrate:

• Proven experience in a B2B sales environment.
• A strong track record of achieving and exceeding sales targets.
• Experience in new business development and account growth.
• Excellent customer relationship management skills.
• Strong negotiation and communication abilities.
• Commercial awareness and an understanding of pricing and margins.
• Good analytical and reporting skills.
• The ability to understand and communicate technical product information.
• Strong organisational and time-management skills.
• A proactive, self-motivated and solutions-focused approach.
• The confidence to work independently while collaborating with management and technical teams.
• A valid driver’s licence and willingness to travel within the allocated territory, where required.

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The successful applicant will be responsible for the following outputs:

• Identify and expedite all decoration requirements for on-site and off-site production facilities
• Issue daily schedules for Raw Material requirements
• Decoration stock updates for customer and sales team
• Monitoring of slow-moving and dead stocks
• Maintenance and management of decoration back-order report
• Management of quality incidents with suppliers (defective stock, color variations, etc.).
• Management of pricing with various decoration suppliers and relevant sales representatives
• Management of artwork changeovers (depletion of old artwork before new)
• Maintaining artwork file and register: Updating file with new artwork, removing old artwork, and ensuring that the business has two signed hard copies of each label.
• Monitoring monthly stock levels in line with business parameters.
• Advising Production and Planners of any exceptions that may be necessary for new products
• Supplier OTIF reporting

To be considered for this position applicants must meet the following criteria:

• Advanced Excel and Microsoft Office
• Supply Chain or Commercial Degree is essential in this role.
• 2-3 years buying experience in an FMCG or manufacturing role
• Excellent numeracy and planning skills
• High attention to detail, self-discipline and a customer-focused approach
• Analytical and logical thinker
• Enjoys working with tight deadlines and pressure
• Strong communication skills, networking ability
• Ability to make tough decisions
• Able to multitask and think on their feet
• Have a positive “can do “attitude