IT Support Specialist- Access Governance at Sanlam Group

Job Description

This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts.

• Supports the running of production applications.
• Provides 24 x 7 first-line standby / support for production environments.
• Creates temporary fixes within systems to achieve Service Level Agreements.
• Provides technical advice and consultation to the business.
• Implements cost saving / optimisation initiatives.
• Participates in systems handover process (OSSP).
• Acquires and applies knowledge of business processes, procedures, policies and practices.
• Communicates effectively regarding support related activities.
• Participates in software and/or hardware upgrades.
• Responsible for capacity monitoring
• Pro-actively monitors the production environment.