IT Support Technician (Day Shift) at MPC Recruitment

Key Responsibilities:

• Set up new PC equipment and peripherals for end-users
• Manage user accounts and provide support for Office 365 and other Windows-based applications
• Troubleshoot and resolve software, hardware, and network issues
• Respond to emergency IT issues and escalate when necessary
• Open service requests and ensure resolution within 48 hours
• Support desktop systems, mobile devices, multifunctional printers, and contact centre applications
• Create and maintain internal technical documentation and asset records
• Manage stock levels and perform equipment audits
• Assist with user training on new systems and implementations
• Provide technical support for local and remote users
• Participate in preventive maintenance and IT-related projects

Requirements:

• Matric (Grade 12) and A+ / N+ certification
• 3+ years of experience in hardware and software support, preferably in a contact centre
• Strong proficiency in Office 365 and MS Teams

Key Skills:

• Excellent communication and telephone etiquette
• Strong attention to detail with the ability to work under pressure
• Good interpersonal skills and a customer-focused attitude
• Self-motivated with the ability to work both independently and as part of a team
• Strong organizational skills and deadline-oriented