At Werkie, we are passionate about connecting top talent with businesses seeking excellence. Our mission is to help our clients grow by providing them with qualified, trusted candidates who can support and strengthen their business goals. Our vision is to be the leading recruitment partner in the industry, known for our commitment to quality, integrity, and ...
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IT Support Technician (F08) / IT-Ondersteuningstegnikus (F08)
Microsoft 365 certification (e.g., Modern Desktop Administrator or Fundamentals) – preferred
Valid driver’s license and own transport for client visits
Reliable access to email, mobile phone, and IT equipment
Willingness to keep learning and contribute to team projects
Responsibilities:
Microsoft 365: Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for our clients.
Attention to Detail: Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
Client SLA Management: Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
Network and Server Monitoring: Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
Maintenance Tasks: Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
Problem Solving: Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
Documentation: Maintain accurate documentation of configurations, changes, and procedures for client environments.
Customer Service: Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
Team Collaboration: Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.
Experience:
3–4 years of hands-on experience with Microsoft 365 (tenant setup, configuration)
Supporting users both remotely and onsite (e.g., VPN, email, software, printer issues)
Windows endpoint deployment (Azure AD, Group Policy, or Intune)
Basic networking experience: DHCP, DNS, IP configuration, LAN/Wi-Fi
Assisting in server environments (Windows Server 2016–2022, Hyper-V, backups)
Experience with monitoring software such as NinjaOne, LibreNMS, or SolarWinds – advantageous
Experience with asset and license management – advantageous
Skills:
Excellent technical problem-solving abilities
Strong interpersonal skills with clients and team members
Attention to detail and accurate documentation
Ability to work independently as well as collaboratively
Good time management and multitasking abilities
Professional appearance and conduct in client interactions
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