IT Support Technician - Gqeberha at Ampath

Purpose of Position:

To provide a single point of contact for end users to receive support and maintenance within
the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end- user assistance where required.

Requirements:

• Bachelor Degree in Information Technology, Computer Science
•  Management Information Systems or an advanced Technology-related Degree (Required)
• Industry recognized certification in IT Service Management (Required)
•  Industry recognized IT certification (Required)

Required Experience:

• 4 – 6 years related experience in information technology., Ability to operate tools, components, and peripheral accessories., Able to read and understand technical manuals
•  procedural documentation, and OEM guides., Excellent technical knowledge of hardware.
•  Excellent technical knowledge of PC internal components.
•  Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes., Working knowledge of a range of diagnostic utilities.
• Working technical knowledge of current protocols, operating systems, and standards.