IT Support Technician at Kontak Recruitment

• A growing retail group is seeking a hands-on IT Support Technician to provide on-site technical support across multiple branch locations in Bloemfontein.
• This role requires a technically capable and proactive individual who can support hardware, network infrastructure, and business software systems across the organisation. The successful candidate will be responsible for troubleshooting IT issues, maintaining systems and equipment, and ensuring minimal downtime across branch operations.
• You will travel between branches providing on-site technical assistance, system support, and preventative maintenance to ensure all IT systems remain operational and secure.

Minimum Requirements:

• Grade 12 (essential)
• Diploma or Degree in Information Technology, Computer Science or related field
• CompTIA A+ and Network+ certifications (or similar)
• 1 – 2 years’ experience in IT field support or IT technician roles
• Experience supporting hardware, networking, and server environments
• Experience supporting Microsoft 365 and general business software applications
• Experience supporting accounting or operational software such as Sage, Xero, Unisolve, Dext, or HubSpot
• Valid driver’s license (essential)

Duties and Responsibilities:
On-Site IT Support:

• Provide on-site technical support across multiple branch locations.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure and maintain desktops, laptops, printers, and peripherals.

Systems & Software Support:

• Provide user support for Microsoft 365 applications and collaboration tools.
• Assist staff with troubleshooting business systems including accounting and operational software.
• Ensure all systems remain operational and updated.

Network & Infrastructure Support:

• Assist with basic network troubleshooting and connectivity issues.
• Support branch servers and network infrastructure where required.
• Escalate complex technical issues where necessary.

Hardware Maintenance:

• Perform preventative maintenance on devices and IT equipment.
• Replace or repair faulty hardware components.
• Ensure all devices are configured and secured according to company standards.

User Support & Training:

• Provide end-user support and guidance to staff across branches.
• Assist with onboarding and system setup for new employees.
• Ensure users are able to effectively utilise business systems.