IT Support Technician (Western Cape) at Vantage Debt Management

Description

Key Responsibilities:

• Monitoring and management of company firewall and network devices
• Provide on-site & remote support to employees working in the office and from home.
• Maintenance and troubleshooting of issues related to Desktops, Laptops, Networks, Routers, Firewalls, Switches, Printers, Backups, Antivirus, Servers, Internet and Email.
• Provide support for cloud-based PBX/telephony system and CRM.
• Onboarding and Offboarding of employees.
• Maintenance of an asset register for all devices in the business.
• POPIA compliance with regard to data protection and security on all company devices.
• New system installations & upgrades (desktop, network, server).

Requirements

Experience and Qualifications

• A tertiary level qualification in IT (Required).
• CompTIA A+ and CompTIA N+ and/or MCSE or equivalent certification (Required).
• A minimum of 1 year's IT helpdesk support experience is required.
• Strong problem-solving skills.
• Excellent communication Skills.
• Hands-on’ approach and a willingness to learn is a must.
• Commitment to future job-relevant certifications is essential.
• Experience working on firewalls and network devices

PERSONALITY TRAITS

• Passionate and Resourceful, going the extra mile.
• Ability to prioritise and work under pressure.
• Ability to work independently.
• Positive attitude, portraying a professional image at all times.
• Effective time management.
• Ownership of tasks and using initiative.