RMB - Rand Merchant Bank is a division of FirstRand Bank Limited, a fully integrated financial services group in South Africa, distinguished by our traditional values and innovative ideas. We have adapted investment banking solutions to suit your personal financial needs and this, together with an entrepreneurial approach, attracts like-minded, discerning clients.
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To design, specify, build, configure and test solutions for delivering the necessary capability to business that enables quality solutions and a client centric orientation These include pricing and risk management solutions along with their related IT processes
ACBS knowledge a must
Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
Anticipate consequences and adapts problem solving based on continual feedback
Act speedily to resolve problems queries and complaints
Adapt communication styles to meet the needs of different audiences
Facilitate one-on-one or group workshops to elicit analyse communicate and validate requirements for changes to business processes and policies and where relevant IT systems
Analyse dashboard statistics daily, weekly and monthly to improve productivity
Collate data and submit reports as required
Follow up to ensure flagged issues are resolved and closed-out
Utilise data to improve efficiency and reduce errors
Continually identify opportunities to enhance reporting efficiencies
Demonstrate urgency and initiative in handling and resolving queries
Follow correct escalation processes in handling client complaints
Follow through to ensure queries are promptly and efficiently resolved
Inspire a culture of pride in the RMB brand services and products always act to preserve and enhance brand value behaving in a way that delivers on the brand promise
Drive best in class solutions and practices
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Make an effort to stay relevant and up to date with relevant knowledge
Take ownership and accountability for tasks and activities
Maintain a positive attitude and respond openly to feedback
Handle stress in ways that do not negatively impact others
Continually share debate and communicate learnings
Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
Take ownership of personal career development leveraging formal and informal opportunities
Flag and debate issues constructively i.e. be solution focused
Promote a friendly cooperative climate, understand group dynamics and apply appropriate facilitation techniques in working with others to achieve collective goals
Be sensitive to others feelings needs values views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing
Act in an ethical transparent and morally defensible manner including highlighting unethical practices
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