Current Openings at RMB - Rand Merchant Bank

Job Description

• To manage the design and implementation of appropriate and sustainable product related solutions (including pricing) and ensure effective collaboration and integration across product houses, operations and product enabling teams. The Product Enablement Head shapes and lead the direction of product governance, operations and delivery.   
• To solution for and manage product changes that are technology or operational in nature, by collaborating with Information Technology (IT), Operations and the Transaction Products and Services (TPS) Product managers. To deliver Product changes within agreed project timelines and budget, and to enable the changes within the organisation and with clients.
• Setting and implementing best practice product governance, operations, and delivery frameworks.
• Optimize processes, streamline workflows, and enhance efficiency across the product lifecycle and using data-driven decision-making add value to product margin cost management.
• Work closely with product managers, compliance, legal, operations and other stakeholders to ensure seamless product operations, updates, and enhancements. 
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
• Identify, drive and implement ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice.
• Coordinate teams to ensure end to end implementation of prioritised and approved solutions for relevant product house, business unit or segment.
• Manage and support team in designing customer centric and sustainable solutions, products, enhancements and business cases and ensure effective integration across channels thereby delivering on the strategic objectives of product house, business unit or segment.
• Obtain a thorough analysis of the client's business, process and systems requirements.
• Develop a deep understanding of the technical trends, commercial market, competition and trends in the market
• Provide input and guidance on research conducted by team in order to identify ideal target markets and new entrants for product launches ensuring that new products are relevant and viable and are customer centric.
• Review proposed solutions, products and enhancements (at a detailed level), and provide input and guidance to ensure solutions meet strategic objectives and is aligned to business and FirstRand objectives.
• Draw on knowledge and experience to identify, investigate and solve complex business problems, and in doing so develop new solutions or enhancements and propose recommendations to business.
• Review the business case and advise on specifications (as required) for new or enhanced business solution Ensure continuous improvement of all business solutions
• Coordinate new product development efforts and associated go-to-market operational plans.
• Effectively coordinate new product development efforts and associated go-to-market operational plans in support of the overall business strategy.
• Develop, encourage and nurture collaborative relationships across business areas and across the group.
• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Provide subject matter expertise and thought leadership in area of expertise.

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Job Description

• Hello Future Business Architect Lead,
• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• In this role, uou will need to partner with the organisation’s Fraud Risk Management, Chief Digital and Analytics Officer and other reams to develop and implement robust client fraud prevention and detection solutions (including but not limited to behavioural propensity models) tailored to the organisations’ client needs.

Are You Someone Who Can:

• Analyse fraud trends and risks impacting the organisation and its clients with the aim to implement preventative solutions both in conjunction with key clients and, generally with regard to pre-emptive action.
• Drive Proof of Concepts for clients, working closely with the clients, Sales, Support, and Relationship teams to develop fraud solutions that meet their specific needs.
• Collaborate with the organisation’s clients’ risk / treasury and/or finance departments to conduct Enterprise-Wide fraud risk assessments at client level. 
• Develop innovative bespoke client solutions aimed at identifying, assessing, and mitigating occupational fraud (internal fraud).
• Cultivate and manage objective working relationships with various law enforcement agencies, experts, and counterparts in the banking industry.
• Lead the participation in and contribute to specialist practice forums to share information and insights on internal and external fraud that impacts corporate clients.
• Drive continuous harvesting of insights from client fraud loss events and build fraud intelligence that informs client fraud models and solutions.
• Track and analyse current and emerging fraud trends to enhance client fraud models and solutions and create and drive continuous client fraud awareness. 
• Equip the organisation’s clients with the appropriate anti-fraud tools and develop and deliver effective training and support.
• Forge and maintain strong relationships with key clients, serving as the primary fraud prevention expert.
• Provide regular updates to clients on current and emerging fraud risks, trends, and preventive solutions.
• Offer personalised consultations to help clients understand their fraud vulnerabilities and develop tailored strategies and solutions to safeguard their operations.
• Host workshops, webinars, and training sessions for corporate clients on fraud awareness and risk mitigation.
• Act as a trusted advisor to clients, offering strategic advice and support on fraud-related matters.
• Collaborate with clients to develop and implement fraud prevention strategies that align with their business objectives.
• Lead, mentor, and develop a small team of specialist fraud and data analysts.
• Collaborate with sales, product, relationship, and client support teams to develop and deliver robust client fraud solutions.
• Ensure client fraud models and solutions are aligned with their expectations.
• Foster a culture of continuous innovation and improvement within the client environments.
• Provide guidance and support to clients' fraud functions to help develop their skills and expertise in Fraud Prevention and Detection.
• Prepare and deliver regular reports on fraud metrics, incidents, and strategic initiatives to senior management and customers.
• Continuously assess and refund fraud strategies and models based on client feedback, market developments, and emerging fraud patterns.
• Stay abreast of industry best practices, regulatory changes, and evolving fraud tactics to proactively adjust client fraud models and fraud management strategies.
• Monitor and evaluate the effectiveness of fraud prevention and detection measures, making recommendations for improvements as needed.

You Will Be An Ideal Candidate If You:

• have a Bachelor of Commerce in Risk Management
• have 9 to 11 years' experience within Fraud Risk

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

go to method of application »

Job Description

• Hello Future Business Architect Lead,
• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• In this role, you will be required to develop, maintain and enhance Business Architecture for the relevant business areas aligned to capability/work items and platform thinking across the eco system; work closely with the technical architects to ensure the data, solution and application architecture is in line with the business architecture; and ensure effective implementation thereof aligned to enterprise strategy, business strategy and platform thinking

Are You Someone Who Can:

• Drive shareholder value through profitable and integrated frameworks, guidelines and optimization plans.
• Demonstrate leadership behavior through personal involvement, commitment and dedication in support of organizational values.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
• Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility.
• Develop, encourage and nurture collaborative relationships across business areas and across the group.
• Identify and participate in activities that are appropriate for own development as a life-long learner.
• Provide Business Architecture subject matter expertise and thought leadership and act as an agent for Enterprise change.
• Drive business process standardisation and alignment, and promote the architecture at all relevant levels to obtain buy-in or required approvals.
• Develop, maintain and enhance Business Architecture for the relevant business area aligned to platform ecosystem and ensure effective implementation thereof.
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
• Develop strategy and ensure alignment to business strategy and platform thinking.
• Develop and maintain a Capability, Customer Segment or Product Pillar Architecture across all aspects i.e., people, process, data and technology, based on a situational awareness of various business scenarios and motivations within the Capability, Customer Segment or Product Pillar.
• Design and implement new or cutting-edge systems, solutions and processes and initiate innovations and changes aligned to business strategy.
• Align, integrate and innovate in area of specialty across the Business to enable the creation of integrated and specialized solutions and sustainable competitive advantage.
• Ensure optimized customer experience and service. throughout the value chain.
• Manage expenditure planning and variances within approved budget parameters.

You Will Be An Ideal Candidate If You:

• have a Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.  An Honour's degree in Business Administration, Information Technology, Computer Science, or a related field; Certified Business Architect (CBA) or equivalent certification would be advantageous.
• have 5 to 8 years’ experience in a similar environment, of which 2 to 3 years ideally at management level 

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

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Job Description

• To design, specify, build, configure and test solutions for delivering the necessary capability to business that enables quality solutions and a client centric orientation These include pricing and risk management solutions along with their related IT processes
• ACBS knowledge a must
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Facilitate one-on-one or group workshops to elicit analyse communicate and validate requirements for changes to business processes and policies and where relevant IT systems
• Analyse dashboard statistics daily, weekly and monthly to improve productivity
• Collate data and submit reports as required
• Follow up to ensure flagged issues are resolved and closed-out
• Utilise data to improve efficiency and reduce errors
• Continually identify opportunities to enhance reporting efficiencies
• Demonstrate urgency and initiative in handling and resolving queries
• Follow correct escalation processes in handling client complaints
• Follow through to ensure queries are promptly and efficiently resolved
• Inspire a culture of pride in the RMB brand services and products always act to preserve and enhance brand value behaving in a way that delivers on the brand promise
• Drive best in class solutions and practices
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Make an effort to stay relevant and up to date with relevant knowledge
• Take ownership and accountability for tasks and activities
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Continually share debate and communicate learnings
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Take ownership of personal career development leveraging formal and informal opportunities
• Flag and debate issues constructively i.e. be solution focused
• Promote a friendly cooperative climate, understand group dynamics and apply appropriate facilitation techniques in working with others to achieve collective goals
• Be sensitive to others feelings needs values views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices

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Job Description

• To Interpret the IT strategy to establish the strategic direction by engaging with all information technology partners to execute the strategy plan, direct, and coordinate the development, implementation, deployment and operation of information systems and technology solutions for business needs as well as identify and propose new information technologies and systems to improve business processes and decision making.
• Drive business profitability in the context of cost management through Information technology solutions.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Actively manages the portfolio of IT-enabled investment programmes to achieve specific strategic business objectives.
• Develop an IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service by developing a Group IT Service Model.
• Educates management on current technology capabilities and future directions, the opportunities that IT provides, and what the business has to do to capitalise on the opportunities.
• Creates a strategic plan that defines how IT will contribute to the enterprise's strategic objectives and related costs and risks. Creates a portfolio of tactical IT plans that are derived from the IT strategic plan.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements.
• Plan, direct, and coordinate the development, implementation, deployment and operation of information systems and technology solutions for business needs as well as identify and propose new information technologies and systems to improve business processes and decision making.
• Assesses the performance of existing plans and information systems in terms of contribution to business objectives, functionality, stability and value.
• Responsible for the management and direction of all IT resources in line with the business strategy and priorities.
• Ensures that optimal value is realised from IT project and service portfolios.
• Manage own development to increase own competencies.
• Develop skills of leaders across the organisation in making effective and efficient use of IT Services to improve business delivery.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.