IT Systems Specialist (Infrastructure) at Central Energy Fund (CEF)

Description:

• To manage and support the IT infrastructure and provide helpdesk support.

Requirements:
REQUIRED MINIMUM QUALIFICATIONS AND EXPERIENCE

• Matric, Bachelor's Degree/ BTech Degree in Information Technology 
• Honours (NQF Level 8) or postgraduate Diploma (NQF Level 8) as an added advantage
• A+ or N+ or CCNA or MCSE or MCSA International Certificates a must have
• ITIL Foundation a must have
• Cibecs Continuity Administrator serve as an added advantage
• Cobit, Mimecast Gateway Technical Specialist will serve as an added advantage.
• 6-8 years’ experience in an Information Technology infrastructure environment, of which 3-5 years must be specialist/ supervisory level.
• Experience with Backups or DR Solutions
• Experience with managing VMWare environment
• Experience with managing messaging environments / exchange

DESIRED ADDITIONAL SKILLS/ COMPETENCIES

• In-depth knowledge of contracting and change management | In-depth knowledge of ICT risk management |Project management skills |Communication skills – written and verbal |Presentation skills |Report writing skills |Troubleshooting skills |Technical research

KEY PERFORMANCE INDICATORS
Infrastructure Management

• Work with IT service providers to identify changes needed in the infrastructure / technology configuration
• Assess impact of proposed changes to the infrastructure on the business
• Work with business to understand infrastructure technology demand
• Participate in technology / project planning sessions
• Set up and manage issue reporting and resolution process
• Ensure communication of any applicable procedure changes to key stakeholders impacted by the change within the business
• Participate in technology infrastructure transformation initiatives, as applicable
• Define processes and select tools necessary to manage and support infrastructure
• Select and manage tools to monitor and measure system performance
• Develop processes for ongoing maintenance of infrastructure

Microsoft Active Directory and Exchange/ Messaging Management

• Install, secure, maintain, troubleshoot, administer and manage Active Directory and Exchange environment
• Apply updates to the environment
• Implement routine management processes.
• Manage domain name registration and DNS systems
• Backup the Active Directory and Exchange Systems
• Implement continuous Business Continuity and DR solutions for the AD and Exchange
• Define and plan upgrade roadmap for the solutions

Manage Backup and DR Solution

• Provide input to the Backup Procedure.
• Implement the Backup Procedure
• Provide technical documentation on the backup solution
• Assist with designing the Disaster Recovery Solution
• Implement and administer the Disaster Recovery environment in line with the DR Plan.
• Provide input to the DR Plan and Procedure

Helpdesk Support

• Analyse and identify desktop fault by talking to the client
• Assist with the analysis of the problem and explaining these to the user
• Solve identified challenges in respect of the equipment, including printers and scanners
• Set up new equipment and upgrading existing systems
• Record problems and their solutions for future reference on the help desk
• Provide support on site or remotely by phone, email or by using web-based applications
• Provide desktop support by installing new software and hardware
• Set up user-accounts, permissions and passwords for new employees
• Maintain user support by putting in place preventative maintenance schedules
• Provide technical support to end-users
• Support conferencing facilities
• Maintain the server room environmental requirements including but not limited to; UPS, Air-conditioning, fire Suppression System and Server Room Monitoring System. 

Information Security Management

• Implement all information security policies and procedures
• Provide information security training for all employees, contractors and other key stakeholders
• Ensure the compliance to all information security policies and procedures and refer areas of non-compliance to the IT Manager

Manage the Telephony System

• Setup and maintain telephones for the users
• Maintain, administer and upgrade the PBX/telephony solution
• Manage the voice-recording system
• Resolve all requests for the PBX /telephony system and telephone