IT Systems & Support Coordinator at Kontak Recruitment

• A growing organisation is seeking a technically capable IT Systems & Support Coordinator to support both the company’s hybrid software environment and on-site IT infrastructure.
• This role requires a hands-on IT professional who can manage multi-platform systems, provide user support, and maintain hardware and network infrastructure. The successful candidate will also play a key role in training staff and customers on internal systems and software platforms.
• You will act as the primary on-site support resource ensuring systems run smoothly, technical issues are resolved efficiently, and users are trained to confidently utilise the organisation’s technology platforms.

Minimum Requirements:

• Diploma or Degree in Information Technology, Computer Science or related field
• Minimum of 2 – 3 years’ experience within an IT support or systems support environment
• Experience supporting hybrid environments including Google Workspace and Microsoft Office / Microsoft Teams
• Strong hardware troubleshooting and maintenance experience
• Practical knowledge of networking and cabling installations
• Strong communication skills with the ability to train non-technical users
• Ability to work independently and prioritise technical issues effectively
• CompTIA A+, Network+ or Security+ certifications
• Microsoft or Google platform certifications
• Experience working with ticketing systems

Duties and Responsibilities:
Systems & Software Support:

• Provide technical support for a hybrid environment utilising Google Workspace and Microsoft Office applications.
• Support Microsoft Teams integration and collaboration tools.
• Assist users with software troubleshooting and system access issues.

Application & Platform Management:

• Manage the Freshdesk support portal and track support requests.
• Conduct functional testing on internal applications and SaaS platforms following updates or patches.
• Ensure applications remain functional and accessible for business operations.

Hardware & Infrastructure Support:

• Install and maintain network points and cabling infrastructure.
• Perform preventative maintenance on company hardware including laptops, desktops and peripherals.
• Diagnose and repair hardware issues to minimise operational downtime.

User Support & Training:

• Provide onboarding and refresher training to employees on internal systems and collaboration tools.
• Assist customers and staff with troubleshooting company systems and applications.
• Translate technical issues into clear, user-friendly instructions.