IT Systems Technician (Centurion) at Montego Pet Nutrition

Description

• If you’re the person colleagues call when the printer sulks, the laptop refuses to boot, and the video call freezes mid-sentence — and you secretly enjoy fixing it — your next login might just be with us in Graaff-Reinet.

The Role (or your chance to keep Montego connected)

• As our IT Systems Technician, you’ll be the first line of defence for our network and systems — managing user access, keeping hardware and software humming, and making sure problems are solved properly, not just switched off and on again (although we respect a classic).
• Reporting to the IT Infrastructure Manager, you’ll be a key part of the team that keeps a growing, global business running smoothly — on site, on the road, and occasionally when the rest of us are fast asleep.

What you’ll be doing (besides saving the day)

Application Systems Administration

• Register users on business applications and assign the right access rights in line with our delegation of authority
• Monitor user access and make changes as roles evolve
• Safeguard segregation of duties as per the Delegation Authorities Matrix (good governance never goes out of style)
• Keep systems healthy by monitoring performance, recommending updates, and scheduling and managing changes

Advanced Support

• Run daily checks on printers, phones, and video conferencing equipment — ideally before anyone notices a thing
• Install, configure, and support desktops, laptops, and mobile devices according to our IT Checklist and IT Framework
• Set up printers and scanners, and make sure every printer is serviced bi-annually
• Log hardware faults with third-party vendors and follow up until the repair is done
• Diagnose, research, and resolve hardware and software issues — or escalate to the right person and ensure it’s sorted on time
• Test, implement, and monitor solutions to confirm they actually work
• Document resolutions in our Document Management System, so the next fix takes minutes, not hours

System Availability

• Analyse support requests to uncover the real problem behind “it’s not working”
• Provide information, possible solutions, and the research needed to get systems back up and running
• Escalate where needed and ensure issues are resolved within agreed time frames
• Test, implement, and monitor fixes, keeping the relevant role players in the loop
• Keep downtime to a minimum and uptime as close to perfect as technology allows

Requirements

What you’ll need to bring

Windows Server Hybrid Administrator Associate

• AZ‑800, AZ‑801 --advantageous or

Azure Solutions Architect Expert

• Azure Administrator Associate (AZ‑104)
• AZ‑305 --advantageous or

Microsoft Identity and Access Administrator 

• SC-300 -- advantageous

Microsoft 365 Certified: Administrator Expert

• MS‑102 --advantageous or

Endpoint Administrator Associate

• MD‑102 --advantageous
• NQF Level 7 qualification in a relevant discipline — advantageous
• At least 3 years’ system administration experience
• Code B Driver’s Licence
• Solid knowledge of cloud computing, network protocols, network equipment and peripherals, enterprise printing, and end-user computing

Skills that make things happen

• Sharp problem-solving
• Clear communication (translating tech-speak into plain English is a superpower)
• Strong interpersonal skills
• Excellent time management

And the behaviours that make it stick

• Analytical thinking
• Meticulous attention to detail
• Uncompromising ethical standards

Good to know

• You’ll need to be comfortable working at heights (cables don’t always run at desk level)
• You may be required to travel to other Montego facilities
• Standby, weekend, and after-hours work comes with the territory — including remote support at all hours