IT Manager/Supervisor at Hire Resolve

Job Description

• A Healthcare / Medical Laboratory Services company is looking for a IT Manager to join their team in Amanzimtoti, KwaZulu-Natal. 
• The IT Manager will need to oversee the effective operation, maintenance, support, and continuous improvement of the organisation's IT infrastructure and business systems, with a primary focus on the Laboratory Information Management System (LIMS). The successful candidate will be responsible for ensuring the accuracy, integrity, and security of patient data and laboratory results, maintaining seamless integration between laboratory instruments and IT systems, and ensuring compliance with relevant healthcare regulations and quality standards.
• This role also involves providing technical support and training to end users, managing IT projects, optimising business processes through system integration, and overseeing the IT team.

Responsibilities: 

LIMS and Systems Admin: 

• Serve as the primary technical specialist for the Laboratory Information Management System (LIMS) and other integrated laboratory and business applications.
• Configure and maintain LIMS master data, including test codes, result parameters, reference ranges, user permissions, and system settings.
• Provide first- and second-line technical support for LIMS-related issues, including system errors, data discrepancies, and workflow challenges.
• Manage user accounts, access permissions, and security roles.
• Set up, configure, and maintain workstations, laptops, printers, scanners, routers, and other IT peripherals.
• Install and configure operating systems, software applications, and device drivers.
• Maintain and support company hardware and software systems.

System Integration and Support: 

• Configure and maintain interfaces between the LIMS and laboratory instruments.
• Troubleshoot instrument connectivity, system integration, and data transfer issues to ensure accurate and timely reporting of laboratory results.
• Collaborate with instrument vendors and internal IT teams to implement new integrations and interface developments.
• Diagnose and resolve hardware, software, application, and network connectivity issues.
• Provide technical support in person, telephonically, and through remote access.
• Respond to technical support requests and incidents promptly and efficiently.
• Document troubleshooting procedures, resolutions, and recurring technical issues.
• Identify opportunities to improve organisational efficiency through system integration and automation.

Data Management: 

• Monitor data integrity within the LIMS and investigate and resolve discrepancies.
• Assist in developing and implementing quality control procedures relating to LIMS data.
• Generate and analyse reports for operational, quality assurance, and regulatory purposes.
• Ensure the appropriate archiving, retention, and management of laboratory data in accordance with applicable regulatory requirements.
• Maintain an accurate inventory of IT assets, hardware, software, and licences.
• Keep detailed records of repairs, maintenance activities, system changes, and technical resolutions.

Training and Documentation:

• Develop and deliver training to laboratory staff on LIMS functionality, system updates, and best practices.
• Create and maintain technical documentation covering system configurations, workflows, troubleshooting procedures, and Standard Operating Procedures (SOPs).
• Provide user orientation and guidance on new software applications and computer equipment.
• Promote IT best practices, cybersecurity awareness, data privacy, and efficient system usage.

Project Management: 

• Participate in or lead projects involving LIMS upgrades, new module implementations, system enhancements, and laboratory technology integrations.
• Collaborate with laboratory management to identify opportunities for process optimisation and improved operational efficiency.
• Conduct system testing to verify the functionality, accuracy, and reliability of new implementations and software updates.
• Support the implementation of new business systems and technologies.
• Ensure that system changes are appropriately documented and tested before implementation.

Compliance and Security: 

• Ensure that system configurations and IT operations comply with relevant regulatory requirements and organisational quality standards.
• Implement and maintain appropriate IT security measures to protect patient confidentiality and data integrity.
• Support audits relating to laboratory information systems and IT processes.
• Promote compliance with internal IT policies and data protection requirements.

IT Team Management: 

• Manage and oversee the IT team, ensuring effective service delivery and technical support.
• Allocate responsibilities, monitor performance, and provide guidance to team members.
• Ensure that IT support activities, maintenance schedules, and projects are completed efficiently.
• Encourage collaboration, accountability, and continuous improvement within the IT function.

Requirements: 

• Relevant IT qualification (Diploma or Degree).
• Valid driver's licence.
• Ability to commute to Amanzimtoti, KwaZulu-Natal.
• Minimum of 3–5 years' experience working with Laboratory Information Management Systems (LIMS) within a medical laboratory environment.
• Hands-on experience configuring, maintaining, troubleshooting, and supporting a major LIMS platform.
• Experience with laboratory instrument interfacing, connectivity, and system integration.
• Previous experience in a healthcare environment will be advantageous.
• Experience managing or supervising an IT team will be beneficial.

Technical abilities: 

• In-depth knowledge of LIMS functionality, configuration, and architecture.
• Understanding of database concepts and the ability to work with SQL queries.
• Strong hardware and software troubleshooting capabilities.
• Knowledge of networking fundamentals relevant to laboratory systems.
• Experience with system integration and laboratory instrument interfaces.
• Familiarity with scripting or programming languages, such as Python or R, for automation or data analysis will be advantageous.
• Knowledge of IT security, data integrity, and system access management.
• Proficiency in IT asset management, technical documentation, and system maintenance.