IT Team Leader (EPM) at FNB South Africa

Are you someone who can:

• Supervision and performance management of the team
• Driving team training and development needs
• Will be responsible for the management of the core processes and ensuring that the correct procedures are applied, and transactions/procedures are processed and followed by the Operational Specialists
• Adherence, application and adoption of Governance and platform, policies, frameworks and procedures
• Ongoing service management within prescribed and desired SLAs

You will be an ideal candidate if you:

• Minimum Qualification - Relevant Degree in BSc Information Systems BCom Information Systems, Computer Science, Information Technology, BBusSc or related
• Experience - 5 - 7 years’ experience in a similar environment, of which 3 - 4 years experience as a Team Leader position

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can: 

• Responsible for the management of daily client service requests
• Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources
• Responsible for improving the BMI, consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards

End Date: November 30, 2025