IT Technical Operational Services at Expleo Group

Responsibilities

• Maintain standards across the Technical Operations Services department.
• Act as link between end users and higher level support.
• Provide technical support or training for systems and networks to end users and junior employees.
• Ownership of asset management.
• Ensure adherence to the approval process for software, hardware and licenses.
• Collaborate with other professionals to maintain standards and functionality.
• Ownership of the IT new starter, mover and leaver process.
• Provide support to junior employees.
• Adhere to the ISO and ISMS policies.
• Able to understand user requirements and technical details.
• Ensure adherence to service levels as defined by Group IT.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems,or other related field, or equivalent work experience

Desirable:

• Additional course or certification in Testing
• ITIL Foundation
• Microsoft certification

Experience

General:

• Professional attitude. Has developed a reputation as a trusted advisor.
• Good stakeholder facing skills, with experience in developing partnerships with the team and
• stakeholders and collaborating with others to exceed expectations.
• Good problem-solving skills. Has experience in proposing different options and solutions for
• approaching and resolving issues.
• Adaptable and responds positively to changing business issues. Sees change as an opportunity to improve performance.
• Excellent communication skills. Adapts style accordingly and demonstrates an understanding of the audience’s perspective. Uses discretion when dealing with sensitive information

Technical:

• Adequate knowledge of computer software and hardware and operating systems.
• Able to understand networking requirements and implementation.
• Understanding of service desk tools and processes.
• Excellent diagnostic and problem solving skills.

Management:

• Good people skills, has experience in supporting others in raising their performance and working
• out their development goals.
• Experience in supporting team success and motivating others to keep morale and performance high.
•  Good self management, can set and work to quantified goals and standards, delivers by being aware of and considering the commercial impacts.
• Must be flexible, independent and self motivated.

Budget:

• Ability to manage own expenses and adhere to the expense policy.
• No specific budget assigned.