IT Technical Operations Manager at MiWay Insurance Limited

Duties And Responsibilities

• Oversee day-to-day IT Infrastructure operations
• Deal with IT system issues being logged by users. Make sure the IT team investigate and resolve system and infrastructure issues timeously.
• Oversee all IT projects, manage the assignments of tasks, deadlines etc.
• Responsible for leading and managing the IT infrastructure team.
• Respond to Ad hoc queries and tasks
• 3rd Party vendor management
• Attend weekly CAB meetings.
• Analyse and Approve all RFCs that’s gets submitted.
• Inform and discuss relevant RFCs with other IT Teams / Business
• Manage Capacity planning in the IT Infrastructure
• Ensure the IT team is working optimally.
• Weekly discussion with all team members regarding the tasks currently assigned to them
• Assist team members with IT projects from a technical point of view
• Assist team members with IT incidents logged
• Be the escalation point for system related issues, calls logged by users
• Responsible for the Disaster recovery plan.
• Responsible for Annual disaster recovery tests
• Responsible for DR documentation
• Make sure all standby issues are responded to timeously.
• Research new software solutions.
• Assist with the design and implementation of new solutions.
• Manage the implementation of new solutions.
• Represent IT Infrastructure in monthly incident and risk meetings
• Represent IT Infrastructure in ITSteerco.
• Manage the design and implementation of Azure related projects.
• Manage and coordinate system upgrades
• Overall team management.
• Assist with our hardware and software Budget

Desired Experience & Qualification

• 7 years in ICT Operations with at least 3 years in a team leadership role IT Infrastructure Support, Technical Architecture
• Technical knowledge of On-Premise IT Infrastructure
• Technical knowledge of Cloud Solutions i.e. MS Azure, AWS
• Technical knowledge of Microsoft 365 applications
• Technical knowledge of VMWare and SAN Technologies
• Strong skills in establishing and management of operational procedures
• Strong analytical skills with the ability to coordinate relationships of various IT technologies for the delivery of business services
• Very good written and oral communication proficiency in English
• Familiarity and ideally qualified in ITIL Foundations with Event, Incident, Problem, and Change Management processes
• Demonstrable experience providing leadership and strategic vision within area of responsibility
• Microsoft Technical Certifications Advantageous

Skills And Proficiencies

• Project management
• Self sufficient
• Accuracy and thoroughness
• Logical thinking
• Coordination
• Establish priorities to manage workload
• Problem solving
• Good communication skills
• Good reporting skills
• Ability to interact with other teams and
• Presentation and public speaking

Personal Attributes

• Action orientated - Contributing independently
• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently
• Optimises work processes - Contributing independently

Core Competencies

• Being resilient - Contributing independently
• Collaborates - Contributing independently
• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.