IT Technical Specialist at The Shoprite Group of Companies

Job Objectives    
Define Store IT Designs

•  Collaborate with Properties & Store designers to agree on floor plans for IT requirements and incorporate IT equipment
•  Document, distribute and ensure Fiels Services understands the agreed store layouts and checkout and counter standards.

Setup and maintain Technical Training Manual

•  Document and maintain Shoprite Specific IT installation & Configuration training material
•  Maintain the quality of Shoprite IT training material for FS Engineers and individuals to ensure the correct skills, knowledge, and behaviour is embedded
•  Design and provide guidance on practical assessments
•  Maintain and implement training activities with the specific aim to increase and improve skills and efficiencies
•  Setup and maintain an Online Technical Induction program for Field Engineers
•  Maintain Test and Training lab with current store equipment

Technical Problem Investigations

•  Assist Service Management, Vendors and Application teams with Technical Problem Management
•  Simulate technical problems in a lab environment to test possible solutions
•  Investigate options to reduce IT hardware footprint in stores
•  Explore alternative solutions with current hardware to reduce the cost of infrastructure

Hardware & Software Validation

•  Validate Hardware and Software changes in a lab environment prior to Proof of Concept (POC)
•  Maintain historical records by documenting hardware and software changes and revisions, eg Firmware, CDS, etc
•  Assist with automation of endpoint changes to reduce travel expenses

Collaboration

•  Assist Divisional resources to assist with instore investigations, training guides, POC’s
•  Provide Technical mentorship to Field Engineers
•  Collaborate with other technical teams, vendors and operations

POC Process

•  Facilitate POC lifecycle from end to end or new Hardware and Software
•  Ensure OLA’s are honoured/met across IT disciplines  Escalate delays to relevant process owner/business unit
•  Document findings and distribute signedoff documents to relevant recipients

Qualifications    
Essential:

•  Grade 12
•  A+ or N+ Certification
•  MCSE certification

Experience    
Essential:

• 5 years experience in IT Field Support
• 3 years experience in People Management
• 2 years experience in Stakeholder Management
• Vendor Management experience
• Project Management experience
• Knowledge and Skills    

Essential:

•  MSO365 Microsoft products i.e.: Windows, Office suite etc.
•  Networks topologies, support and set up thereof
•  Technical Report Writing
•  ITIL exposure

Additional Requirements:

•  Code 8 Driver's Licence
•  In possession of a valid Passport
•  Must be able to travel vast distances and be away from home for periods at a time
•  Saturday & Sunday work required as per timetable