Job Vacancies at The Shoprite Group of Companies

Job Objectives    
Define Store IT Designs

•  Collaborate with Properties & Store designers to agree on floor plans for IT requirements and incorporate IT equipment
•  Document, distribute and ensure Fiels Services understands the agreed store layouts and checkout and counter standards.

Setup and maintain Technical Training Manual

•  Document and maintain Shoprite Specific IT installation & Configuration training material
•  Maintain the quality of Shoprite IT training material for FS Engineers and individuals to ensure the correct skills, knowledge, and behaviour is embedded
•  Design and provide guidance on practical assessments
•  Maintain and implement training activities with the specific aim to increase and improve skills and efficiencies
•  Setup and maintain an Online Technical Induction program for Field Engineers
•  Maintain Test and Training lab with current store equipment

Technical Problem Investigations

•  Assist Service Management, Vendors and Application teams with Technical Problem Management
•  Simulate technical problems in a lab environment to test possible solutions
•  Investigate options to reduce IT hardware footprint in stores
•  Explore alternative solutions with current hardware to reduce the cost of infrastructure

Hardware & Software Validation

•  Validate Hardware and Software changes in a lab environment prior to Proof of Concept (POC)
•  Maintain historical records by documenting hardware and software changes and revisions, eg Firmware, CDS, etc
•  Assist with automation of endpoint changes to reduce travel expenses

Collaboration

•  Assist Divisional resources to assist with instore investigations, training guides, POC’s
•  Provide Technical mentorship to Field Engineers
•  Collaborate with other technical teams, vendors and operations

POC Process

•  Facilitate POC lifecycle from end to end or new Hardware and Software
•  Ensure OLA’s are honoured/met across IT disciplines  Escalate delays to relevant process owner/business unit
•  Document findings and distribute signedoff documents to relevant recipients

Qualifications    
Essential:

•  Grade 12
•  A+ or N+ Certification
•  MCSE certification

Experience    
Essential:

• 5 years experience in IT Field Support
• 3 years experience in People Management
• 2 years experience in Stakeholder Management
• Vendor Management experience
• Project Management experience
• Knowledge and Skills    

Essential:

•  MSO365 Microsoft products i.e.: Windows, Office suite etc.
•  Networks topologies, support and set up thereof
•  Technical Report Writing
•  ITIL exposure

Additional Requirements:

•  Code 8 Driver's Licence
•  In possession of a valid Passport
•  Must be able to travel vast distances and be away from home for periods at a time
•  Saturday & Sunday work required as per timetable

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Job Objectives    

•  Best practice research and adoption: in-store retail operations data mining and analysis.
•  Build an understanding of OK Franchise Division's data landscape, particularly as it pertains to the in-store retail operations context.
•  Participate in defining business problems with appropriate questions and by proposing a specific analysis approach (full data pipeline).
•  Apply sound data methods, integration and programming. Apply deeper data exploration and correlation analysis including building and deploying data models.
•  Participate in identifying and adopting appropriate technology.

Qualifications    

•  Degree or diploma in commerce, information or computer science discipline or analytics certification or equivalent- (preferred) but not essential if you have the right track record of delivery: specifically in the area of in-store retail operations orientated and full pipeline data analytics.

Experience    

•  Ideally a minimum of 2-3 years experience in data and analytics in the FMCG Retail environment with great practical experiences and exposures in all facets of retail ideally in a fast paced and evolving environment. Must be operationally equipped and understand the immediate practical data inputs that make up a sound data framework in this retail context - (essential).

Knowledge and Skills    

•  Sound knowledge of retail key performance indicator’s.
•  Excellent analytical skills.
•  Solid advanced Microsoft Suite with Excel (advanced) - (essential).
•  Report writing skills in Tableau software or similar - (essential).
•  Strong understanding of data mining models, structures, theories, principles and practices.
•  Knowledge of Business Intelligence and Data Warehousing.
•  AWS / cloud.
•  Knowledge of legislation relevant to the collection, storage and exploitation of customer data - (essential).
•  Knowledge of data structures relevant to both operational and business intelligence systems - (essential).
•  Skill in using the open source statistical package R, Python or similar - (advantageous, but not essential if the candidate have knowledge about excel, sql and tableau).
•  Skills in using SQL in the data mining process, particularly for data preparation.
•  Presentation skills using Microsoft Office 365 powerpoint - (essential).
•  Office 365 (outlook, sheets, docs, slides etc.) - (preferred).
•  Sound English communication skills (essential).
•  Good time management skills (essential).
•  Good understanding of the data analysis process, from asking questions to presenting findings (essential).

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Job Objectives    

•  Information Seeking & Analysis
•  Understand and analyse the current business environment.
•  Operate confidently within business strategy, current trends and developments in the retail industry.
•  Improve and maintain the systems and operational processes within a specific domain.
•  Optimize current and potential integrated systems and E2E business processes.
•  Analyse and understand the customers (Internal and external) that are impacted, through the use of user journeys, research and/or
• spending time in the various operational areas.
•  Analyse and document user requirements and assess the business implication of these to the business process involved.
•  Collaborate with user stakeholders in satisfying these requirements.
•  Propose and document process improvements where appropriate and provide alternatives / options.
•  Assess risks, costs and potential benefits of alternative business process designs.
•  Develop business rules and monitor the implementation of these rules in the development of the various application systems.
•  Devises, initiates and drives effective small to meduim change initiatives in own area or department.

 Facilitation & Influencing

•  Taking ownership to maintain knowledge within a specific area and sharing of that knowledge across the team. This includes
• interviews, presentations and workshop facilitations with both business & IT.
•  Work closely with Architects, Designers and Business stakeholders to design and implement solutions.
•  Research & Advise on alternatives presented by the technical designers and answer detailed questions regarding the business design.
•  Confidently engage the most appropriate business representatives to obtain input and agreement on alternatives (related to best
• practise in the industry) that are presented.
•  Plan, arrange and control meetings, workshops and relations with the user during the investigations, design and development of
• business processes and solutions.
•  Advise stakeholders (within IT and Business) to consider solutions which will work best for the business.
•  Motivate stakeholders to change practises and consider other alternatives.
•  Coaching and mentoring of Junior BA team members.

 Communication, Building & Maintaining Relationships

•  To build and optimize trusting relationships with business users and IT stakeholders by delivering what was promised and providing
• comprehensive knowledge and support.
•  Foster a partnership between business stakeholders, IT disciplines and the delivery teams.
•  Collaborating with all disciplines to drive out value adding solutions, and ensuring quick and efficient delivery.
•  Accurately communicating the business requirements to IT to ensure that business needs are effectively and efficiently addressed. Keep Business Users informed of any changes (also accommodate changes in requirements as they are progressively elaborated).
•  Drive and oversee solution assessment and validation.
•  Identify cultural, business and organisational constraints affecting options for change.
•  To train business users, rendering support and facilitating sessions for end-users.
•  Continuously support the business environment, while maintaining an understanding of enterprise business initiatives and objectives,
• the various line portfolios, current trends and developments in the technology field.
•  Assist with and provide timeous feedback on ad-hoc queries from business stakeholders.
•  Thinking partner and troubleshooter for business problems.

 Organising, multitasking & time management

•  Strong commitment to project objectives and delivering high quality work.
•  Take responsibility for the timelines within the project plan, of the business analysis effort related to a project.
•  Plan and organise own work and deliver on promises.
•  Focus personal efforts on achieving results aligned to organisation objectives

Qualifications    

•  Degree or Diploma with 3 to 5 years related experience.
•  Business Analysis certification at Practitioner level (ECBA, CCBA), FTI certification or similar

Experience    

• 3 years Business analysis in retail processes
• 3 years Retail industry
• Experience working within all aspects of the Software Development Life Cycle (SDLC).

Knowledge and Skills    

•  Good process modelling skills
•  Excellent communication, both written and verbal
•  Effective relationship management and collaboration skills
•  Good business and IT acumen
•  Self-starter, with a can-do attitude
•  Customer focused
•  Analytical thinking
•  Results driven
•  Good planning and time management skills
•  Business understanding of the broader retail industry
•  SAP experience

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Job Objectives    
1: Analyse, Design and implement complex Insights data models, handling large volumes of data in support of key areas of Data Analytics:

• Analyse and understand business requirements in the context of the current business environment in conjunction with Product Managers, Business Analysts, and Solution Architects.
• Analyse and design data flows – source to target.
• Develop and document data models and designs for complex Analytical requirements
• Create conceptual, logical, and physical solutions, using appropriate methodologies.
• Identify suitable solution(s) and alternatives that address the business needs/requirements of key stakeholders from the business, solution delivery, and operations areas.
• Develop solutions according to standards and best practices for Modelling purposes and consumption of large volumes of data.
• Maintain modelling principles and quality compliance criteria to deliver according to commitments.
• Integrate design for maintainability, scalability, and efficiency.
• Coordinate with Architects and business stakeholders to determine functionalities.
• Complete deliverables throughout the system development life cycle for compliance according to agreed plan.
• Work within the frameworks of both waterfall SDLC and Agile (SCRUM) methodologies.
• Work as part of a team without close supervision.
• Attention to detail. Adhere to standard modelling and development/coding practices.
• Experiencing in designing systems to take advantage of best practice in cloud technologies.

2. Successful delivery of development projects and changes as required:

• Thoughtful and clear understanding of program and project goals and needs.
• Engagement with different stakeholders.
• Identification and prioritization of project risks.
• Develop optimised code
• Provide active technical advice to the team, IT, and internal stakeholders.
• Detect critical deficiencies and recommend improvements.
• Set up best practices and processes for new team.
• Provide technical leadership to the team.

3. Provide technical input and guidance to establish and maintain an effective Insights data platform, by keeping up to date with relevant technologies and methods:

• Play a leading role in maintaining best-of-breed development standards for technologies and solutions.
• Research, understand, and stay up to date with current trends in Information Technology.
• Actively share insights and information with relevant stakeholders and team.
• Detect critical deficiencies and recommend improvements.
• Adhere to best practices and processes for the team.
• Technical competency within ETL and cloud technologies

4. Team player and mentoring of the development team:

• Develop staff skills in ETL solutions and processes
• Assist in the setup of the development team.
• Setup procedures and processes to facilitate best practices for development.
• Help facilitate leadership and problem-solving skills.
• Provide regular feedback both to team and to management.
• Setting up and maintaining technical infrastructure.

Qualifications    

• 3 year Diploma /Degree in Information Systems / B.Sc Computer Science (or similar)

Experience    

• 5 -8 years Worked on Data Warehousing projects, with a specific reference to Data Modelling.
• 5 -8 years Significant experience in business modelling using OLAP/ROLAP or any other BI tools.
• 5 - 8 years Knowledge of data modelling techniques, including multi-dimensional modelling, and Relational Databases
• 3+ years Understanding of quantitative and statistical techniques
• 5 -8 years of Experience in software development and testing.
• 5 -8 years Experience of working on projects in both Agile and DevOps

Knowledge and Skills    

• 5+ years Strong in SQL, Query Writing, Unix Scripting, Hive/Spark and Python
• 5+ years Worked in product background and should be able to review and analyze designs
• 5+ years Strong design skill and SDLC understanding
• 5+ years Cloud technologies experience (preferred Azure)
• 3+ years Hands-on experience in a DevOps environment

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Purpose of the Job    

• Shoprite, Africa’s largest retailer, is embarking on a Digital Transformation programme. One of the areas of focus is the leveraging of Customer Insights information. As the senior developer/modeller you will need to have a deep specialised knowledge beyond your peers in data warehousing and Modelling methodologies, methods, and processes.
• As a senior developer/modeller you will need to design and develop data modelling solutions to process large volumes of data into a cloud-based Insights platform, for analytical purposes. You will be working in an Agile environment, would need to work in a team with developers and be a mentor to others to allow us to create a high performing team. As the senior developer/modeller you will be responsible for setting up the design patterns, data-models and maintain a complex data model and design. You must be aware of how the organization and business partners work and be able to adapt, within the frameworks, to deliver.

Job Advert Details
Job Category    
IT
Job Objectives    
1: Analyse, Design and implement complex Insights data models, handling large volumes of data in support of key areas of Data Analytics:

• Analyse and understand business requirements in the context of the current business environment in conjunction with Product Managers, Business Analysts, and Solution Architects.
• Analyse and design data flows – source to target.
• Develop and document data models and designs for complex Analytical requirements
• Create conceptual, logical, and physical solutions, using appropriate methodologies.
• Identify suitable solution(s) and alternatives that address the business needs/requirements of key stakeholders from the business, solution delivery, and operations areas.
• Develop solutions according to standards and best practices for Modelling purposes and consumption of large volumes of data.
• Maintain modelling principles and quality compliance criteria to deliver according to commitments.
• Integrate design for maintainability, scalability, and efficiency.
• Coordinate with Architects and business stakeholders to determine functionalities.
• Complete deliverables throughout the system development life cycle for compliance according to agreed plan.
• Work within the frameworks of both waterfall SDLC and Agile (SCRUM) methodologies.
• Work as part of a team without close supervision.
• Attention to detail. Adhere to standard modelling and development/coding practices.
• Experiencing in designing systems to take advantage of best practice in cloud technologies.

2. Successful delivery of development projects and changes as required:

• Thoughtful and clear understanding of program and project goals and needs.
• Engagement with different stakeholders.
• Identification and prioritization of project risks.
• Develop optimised code
• Provide active technical advice to the team, IT, and internal stakeholders.
• Detect critical deficiencies and recommend improvements.
• Set up best practices and processes for new team.
• Provide technical leadership to the team.

3. Provide technical input and guidance to establish and maintain an effective Insights data platform, by keeping up to date with relevant technologies and methods:

• Play a leading role in maintaining best-of-breed development standards for technologies and solutions.
• Research, understand, and stay up to date with current trends in Information Technology.
• Actively share insights and information with relevant stakeholders and team.
• Detect critical deficiencies and recommend improvements.
• Adhere to best practices and processes for the team.
• Technical competency within ETL and cloud technologies

4. Team player and mentoring of the development team:

• Develop staff skills in ETL solutions and processes
• Assist in the setup of the development team.
• Setup procedures and processes to facilitate best practices for development.
• Help facilitate leadership and problem-solving skills.
• Provide regular feedback both to team and to management.
• Setting up and maintaining technical infrastructure.

Qualifications    

• 3 year Diploma /Degree in Information Systems / B.Sc Computer Science (or similar)

Experience    

• 5 -8 years Worked on Data Warehousing projects, with a specific reference to Data Modelling.
• 5 -8 years Significant experience in business modelling using OLAP/ROLAP or any other BI tools.
• 5 - 8 years Knowledge of data modelling techniques, including multi-dimensional modelling, and Relational Databases
• 3+ years Understanding of quantitative and statistical techniques
• 5 -8 years Experience in software development and testing.
• 5 -8 years Experience of working on projects in both Agile and DevOps

Knowledge and Skills    

• Experience in business modeling using OLAP/ROLAP or any other BI tools
• Worked in product background and should be able to review and analyze designs
• Strong design skill and SDLC understanding
• Experience with handling large data sets, high-performance computing, building high-performance solutions, and data integration projects
• Cloud technologies experience (preferred Azure)

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Job Objectives    
1. Define the software design standards, processes and tools to be used:

• Define standards and guidelines with templates for software design artifacts in alignment with upstream and downstream disciplines i.e. Architecture and development
• Define the software design processes and activities necessary
• Identify and define the use of software design tools to facilitate the design activities.

2. Ensure adoption of defined software design standards, processes and tools with all stakeholders

• including other software engineering disciplines within Shoprite:
• Identify individuals and forums that will constantly communicate and drive the adoption of the defined and software design standards, process and tools to all stakeholders
• Identify individuals and forums that will conduct quality reviews to ensure adequate adoption of the defined and software design standards, process and tools
• Collaborate with stakeholders to ensure quality reviews are scheduled and executed in line with agreed processes and deliverables.
• Identify adoption issues and escalate to governance team where necessary
• Produce review reports where required.
• Provide oversight and guidance to artifact consumers to ensure high-quality solutions are created that conforms to the set standards

3. Drive the continuous improvement of Software Design standards, processes and tools with alignment to international best practices:

• Ensure the effectiveness of the various software design practices can be measured and that improvement areas can be identified and targeted for improvement.
• Ensure that international software design best practices are evaluated on a regular basis and adopted where appropriate for Shoprite.
• Ensure that new/improved software design tools are evaluated on a regular basis and adopted where appropriate for Shoprite.
• Identify individuals and forums that will constantly communicate the improved software design practices to all stakeholders and drive adoption of the changes.

4. Ensure resources performing software design practices are appropriately skilled:

• Maintain an accurate list of all IT staff performing software design
• Identify skills gaps of IT staff performing software design
• Define training plans for filling any skills gaps identified.
• Ensure execution of training plans to fill any skills gaps.
• Identify new training solutions to enable adoption of new software design practices
• Identify appropriate training providers and negotiate pricing for training
• Ensure recruitment of appropriately skilled staff software design functions.
• Perform capacity planning to ensure we are able to meet demand for software design skills
• Create recruitment strategies that include identifying recruitment partners to ensure we are able to provide appropriately skilled software design resources when required.

Qualifications    

• Bachelor's degree in Computer Science, MIS, or related; a combination of relevant education and experience will be considered

Experience    

• 10 + years working experience within the IT industry
• 4+ years strong experience with Software Design modeling practices (UML, Activity diagrams etc)
• 4+ years Strong Experience with Software Design across all sub-disciplines (UX, Application and Database)
• 3+ years Strong Experience with software development
• 3+ years Experience with evolving and implementing software design practices and tools
• 3+ years Experience in Identification and formulation of Standards, Artifacts, and Processes
• 2+ years Demonstrated expertise in designing solutions to embrace micro services
• 2 + years Demonstrated expertise in designing solutions to embrace the use of containers and container management systems (Docker and Kubernetes)

Knowledge and Skills    

• Strong analytical, problem-solving and logical skills with attention to detail
• Excellent team-working, interpersonal skills
• Delivery of compelling presentations to all levels of stakeholders and excellent communication and relationship-building skills
• Develop proposals and excellent written communication & presentation skills
• Excellent organization and facilitation skills
• Strong conflict management skills
• Software Design tools/suites
• Software Design methodologies and practices

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Job Objectives    
1.To implement and maintain SDLC for IT System DevOps:

• Manage and prioritize new workload of the team by using a SDLC process to ensure continuity and transparency.
• Assist in the design, development, implementation, testing and/or modification of code.
• Ensure proper Database design and table layout for simplicity, yet ensuring optimized performance and stability.
• Ensure proper logging and escalation for potential failure points on all new developments deployed.
• Create technical specifications and/or support documentation for system support and reference.
• Interact and collaborate with other internal IT technical teams and/or external vendors in resolution or restoration of services as necessary.

2. Maintain and manage PROD and DEV systems:

• Manage and resolve Incidents and Service Requests using the Service
• Management and Change Management processes.
• Perform general system administration duties to ensure security and integrity of data, API’s, and system access.
• Regularly perform housekeeping duties to clear stale, unused, expired, and objects no longer needed.
• Create, manage and troubleshoot all deployed systems regularly, including Web, App, and DB servers.
• Perform general server administration duties to ensure patched systems and a stable software stack.

3. Perform peer reviews and deployment of all code

• Assist and lead troubleshooting of programming and integration challenges/problems.
• Maintain GIT repositories for DEV and PROD servers
• Ensure all code is functional, concise, and optimized
• Ensure code has been designed for failure with accessible logging and user guides/documentation in place
• Ensure all technical designs and documentation are kept in a logical library
• Ensure that the scope of new deployments is delivered in full as per design specification.
• Solid experience with Git, Apache, AWS and Azure Cloud Services and Linux
• Solid coding experience in Bash, Perl, PHP, Python, Nodejs
• Experience with Java, NodeRed, Yaml, XML is a plus.

4. Perform peer reviews and signoff of all technical designs

• Maintain and improve SDLC processes to ensure quality code being delivered timeously and bug free.
• Strong technical design skills to guide the team on all submissions and have the final signoff prior to coding.
• Strong documentation skills to review all submissions and have the final signoff prior to deployment.
• Experience with the API technologies to ensure best practices are followed and implemented by the team.
• Work with IT architects on new solution and integration designs.

5. Be involved with the entire lifecycle of a solution from design through implementation, deployment, and training.

• Solid knowledge and technical proficiency coding solutions.
• Be willing to take on the role of a senior programmer to guide juniors and ensure growth in the technical capability of the team and its output.
• Ability to take lead and responsibility for all technical designs and archiving thereof.
• Be the final gatekeeper for all deployments to PROD.
• Ensure that the software deployment lifecycle management is maintained to the best industry standards.
• Be prepared to engage with end-users and provide training on deployed solutions.

Qualifications    

• Grade 12
• Industry Certification: IT Programming Diploma or Certificate
• Industry Certification: AWS/Azure Cloud Diploma or Certificate desirable

Experience    

• 4-7 years Extensive experience with various Programming Languages, perl, python, PHP, NodeJS, Java
• 2-4 years Experience with API definitions, integration design
• 4-7 years Experience with Microsoft and Linux System Administration for security, permissions and application patching
• 2-4 years Experience with AWS Cloud technology stack

Knowledge and Skills    

• 5-7 years understanding of Programming and SDLC fundamentals and concepts
• 3-5 years Understanding of System user and group permission administration
• 3-5 years Understanding of common application installation/patching on Linux systems
• 3-5 Understanding of Cloud PaaS, Docker, micro services.
• 3-5 years Understanding of SQL
• 5-8 years Proficiency in scripting and programming languages.
• 5-8 years Proficiency in Database design and SQL
• 1-3 years Willingness to apply experience and impart and guide a young team
• 3-5 years Strong skills in technical design of solutions
• 3-5 years Experience with standardization guidelines for SDLC
• 3-5 years Strong knowledge of API and integration design

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Job Objectives    
To administer and support the Linux environments

•  Resolve Incidents and fulfil Service Requests using a service management ticket queue and Change Management processes
•  Maintaining service configurations as and when they change or are deployed

To build and maintain Linux server environments

•  Develop and maintain documentation for standards, processes, policies and procedures
•  Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the infrastructure

To assist with System Availability, Performance and Monitoring

•  Ensuring the correct metrics are being monitored for system availability
•  Ensure the overall health and performance of production environment

To ensure information security and regulatory compliance

•  Manage server security remediation activities which will include conducting vulnerability scans and patching
•  Assist with information security practices, policies, least privilege, RBAC, encryption (GPG, SSL/TLS, PKI)

To assist with Disaster recovery management, procedures & documentation

•  Keep DR environment in sync with production environment
•  Assist with creation of DR plan and recovery procedures for Linux systems and applications

To perform Linux application administration and support

•  Perform administration on DNS Bind and Squid Proxy Servers
•  Perform administration on services and applications such as LDAP, SNMP, SMTP, Apache Web Server, Apache Tomcat, JBOSS and MySQL

Qualifications    
Essential:

• Grade 12
• Industry Certification: LPIC (Linux Professional Institute Certification)

Desirable:

• Industry Certification: RHCE (Red Hat Certified Engineer)
• Industry Certification: SUSE CLP (SUSE Certified Linux Professional)

Experience    
Essential:

• Extensive System Administration experience with Red Hat Linux and SUSE enterprise Linux (35 years)
• Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting (35 years)
• Experience with RDS databases like MySQL, LDAP, Bind DNS service and Apache Web service (35 years)

Desirable:

• Experience working with virtualisation technologies (12 years)
• Experience in documenting environment and processes (12 years)

Knowledge and Skills    
Essential:

• Understanding of UNIX/Linux Fundamentals and concepts
• Understanding of network and storage principles
• Knowledge of industry security principles and server vulnerability remediation practices
• Indepth knowledge of Redhat and SUSE Enterprise Linux
• Scripting experience, specifically with Ruby/Perl and shell scripting language to automate existing and workloads and routine system admin tasks
• Indepth knowledge of TCP/IP, BIND, LDAP and other common LAMP stack components (Linux OS, DNS, SNMP, SMTP, Apache Web Server, Apache Tomcat, JBOSS, MySQL)
• Experience with Squid Cache

Desirable:

• IBM hardware knowledge
• Disaster Recovery Planning knowledge
• Exposure to the concepts of "cloud"
• Experience with FTP daemons such as ProFTPD
• Virtual environments knowledge including VMWARE, HyperV and KVM