Fresh Job Vacancies at Hollard Insurance

Job Advert Summary    

Hello… an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area.  We are looking to recruit a Litigation Specialist 

• Effectively settle claims whilst ensuring operational effectiveness
•  To ensure that from both a profit and efficiency point of view the claim is being managed appropriately within the litigation area.
•  To effectively manage the potential, costs, and risks of litigation
•  To ensure excellent Customer Service experience 
•  Review and establish cover of public liability claims

Key Responsibilities:

•  Adherence to Standard Operating Processes, practices, and procedures.
•  Adherence to Service level Agreements with internal and external partners 
•  Process all broker and intermediary recovery claims to secure a successful recovery 
• ensuring that efficiency, productivity, and superior customer service are shown
•  Ensure Litigation is the appropriate action.
•  Conduct viability assessments 
•  Cost Benefit Analysis should be performed throughout the lifecycle of the claim
•  Ensure estimates are raised accurately and timeously 
•  Appointment of attorneys, contingency agents, loss adjustors, investigators 
•  Providing all supporting documentation to attorneys and contingency agents
•  Regular tracking of claims status on all systems
• To effectively manage turnaround times as per standard operating process and service 
• level agreements
•  Ensure integrity on data and financials.
•  Drafting of summons and particulars of claims
•  Monthly Tracking and auditing of claims
•  Maintain service, quality, and desired outputs
•  Engage regularly in team or group problem-solving weekly meetings 
•  Share knowledge on, and participate in the creation of new standards, control systems 
• and procedures to maintain service delivery. 
•  Track payments and receipting
•  Interpretation and application of policy wording
•  Confirming cover as per the policy wording
•  Provide customer services in line with quality and performance standards
•  Build positive customer relations and solve or escalate customer queries and complaints
•  Answer telephone and email queries 
•  Collaborate and work closely together with others thereby leveraging constructive team 
• dynamics and innovation
• Proactively suggest improvements in customer service and relations where applicable.
•  Identify and recommend areas / ways to improve processes
•  Develop work routines in line with operational plans / schedules to achieve service  delivery goals 
•  Align own behaviour with the organisation culture and values
•  Achieve own performance objectives
•  Actively participate in own professional development and career path and be aware of  capacity building initiatives (i.e., development programmes, training, mentorship,  coaching etc.)

Required Knowledge and Experience    

• 2 years admitted attorney experience
• 2 years Short Term experience 
•  3 years Short Term Insurance Motor and Non Motor Recovery and Liability Claims experience
•  2 years Public lability experience
• Excel – Intermediate
•  Word – Intermediate
•  Advanced Policy Interpretation ability
•  Magistrates Court Act No 32 of 1944
•  Magistrate Court Rules
•  Supreme Court Act 59 of 1959
•  Supreme Court Rules
•  Superior Courts Act 2013
•  Attorneys Act No 32 of 1944
• Excellent Verbal and Numerical Skills

Educational Requirements    

• Matric
•  Legal Qualification 
•  Admitted attorney
•  Appropriate Insurance Qualification

go to method of application »

Job Advert Summary    

As a Senior Digital and Cyber Specialist, you will be responsible for leading complex security assessments and penetration testing projects to identify vulnerabilities and risks in the IT environments across all Hollard functions and partners both nationally and internationally.

Responsibilities

• Conduct advanced penetration tests to identify vulnerabilities in computer systems, networks, and applications.
• Develop custom testing methodologies and tools.
• Provide technical guidance and mentorship to junior cyber resources.
• Prepare detailed reports and present findings to stakeholders.
• Stay up-to-date with the latest security threats, techniques, and countermeasures.

BUSINESS DEVELOPMENT

• Build rapport with process owners and stakeholders.
• Practice effective communication skills.

FINANCIAL

• Manage time in line with the allocated budget and communicate any potential delays or overruns.
• Assist with the achievement of digitisation goals.

PROCESS

• Conduct advanced penetration tests to identify vulnerabilities in computer systems, networks, and applications.
• Develop custom testing methodologies and tools.
• Provide technical guidance and mentorship to junior cyber resources.
• Prepare detailed reports and present findings to stakeholders.
• Stay up-to-date with the latest security threats, techniques, and countermeasures.
• Conduct technical IT reviews/audits in accordance with approved Internal Audit methodology.
• Manage client interaction for allocated areas of scope.
• Attend audit team kick-off and close-out meetings.
• Prepare process analysis documentation (low complexity processes).
• Compile business understanding documents and flow charts.
• Develop and utilise a sound understanding of business processes, risks and controls including relevant regulatory and accounting issues.
• Identification of process, information and control gaps and seek additional information if necessary.
• Ensure that audit work and associated information generated is accurate, valid and comprehensive prior to review and/or reporting.
• Documenting findings and discussion with client in terms of factual correctness – asks for support where necessary.
• Draft and discuss own findings for inclusion in audit reports.
• Take responsibility to clear and finalise all own reported findings/reporting points.
• Review own working papers for quality and completeness before sending to Audit Manager for review.
• Ensure all review queries are cleared within a reasonable timeframe (expectation 48 hours).
• Focus on problem solving/high risk areas during the audit.
• Communicate any delays or difficulties experienced for corrective action.
• Track audit process status for allocated areas of responsibility and effectively communicate any anticipated challenges, delays, etc.
• Communicates knowledge gained throughout the audit engagement and/or otherwise with the team members.
• Assist in developing continuous control monitoring, auditing and automation.
• Contribute to knowledge sharing and upskilling programmes.

HUMAN RESOURCES

• Attend scheduled training.
• Live the Hollard Way.
• Take responsibility for own career and performance management.
• Contribute to training ideas and/or potential training deficiencies.
• Contribute to the social committee and attend team/social activities.

Required Knowledge and Experience    

• 4-6 years related IT security experience and a minimum of 4 years in penetration testing.

Knowledge

• Strong understanding of network protocols, cryptography, and application security.
• Proficiency in scripting languages (e.g., Python, Bash) and penetration testing tools (e.g., Metasploit, Burp Suite).
• Strong communication skills and ability to articulate technical information clearly.
• Expertise in information security auditing, including operating systems, networks, and firewalls.
• Basic business and financial understanding.
• Basic insurance knowledge (an advantage).
• Sound understanding of IT, data and privacy related legislation and regulation.

Skills

• Stakeholder engagement (client interviewing).
• Deep knowledge of the threat landscape and security trends.
• Excellent problem-solving skills and ability to think like an attacker.
• Strong communication skills and ability to articulate technical information clearly.
• Risk management (basic)
• Report writing and drafting findings
• Issue identification
• Audit Planning
• Documentation skills
• Time management
• Root cause analysis
• Programming and ability to interpret source code

Educational Requirements    
Bcom IT /BSc IT degree as a minimum, as well as one or more of the following:

• Certified Ethical Hacker (CEH).
• Offensive Security Certified Professional (OSCP).
• Certified Information Systems Auditor (CISA).
• Certified Information Security Manager (CISM).
• Other Recognised IT Security certifications.

go to method of application »

Job Advert Summary    
The Specialist: Data Analytics will be responsible for providing data-driven insights and analytics support to the Internal Audit team. The role involves analysing various data sources to identify trends, anomalies and areas of risk within Hollard, its subsidiaries, as well as key partners. The specialist will work closely with audit teams to enhance audit efficiency and effectiveness through the use of analytical tools and techniques.

Strategy and Planning:

• Support the Data Analytics Manager in developing an audit/advisory plan.
• Deliver on the internal audit strategic objectives, specifically those involving continuous auditing and monitoring, as well as data-driven insights and reporting.

Operational/ Technical:

• Develop a thorough understanding of the overarching risk universe, processes and associated internal controls, issues, pertinent regulations and risks associated with the engagement scope.
• Prepare data analytics audit programs that are aligned to the Risk and Control Matrices of the assigned audits.
• Ensure the quality and integrity of data used in analytics projects.
• Execute data analytics fieldwork using relevant tools such as ACL and SQL.
• Develop data analytics scripts for continuous monitoring purposes.
• Review own working papers for quality and completeness before sending them to the Audit Manager for review.
• Document findings for discussion with auditee/management, as well as validate exceptions for factual correctness.
• Take responsibility for clearing and finalising all review notes and queries.
• Manage client interaction for allocated areas of scope. 
• Stay abreast of industry trends and advancements in data analytics and audit technology, as well as new regulatory pronouncements.
• Track audit process status for allocated section and effectively communicate any anticipated challenges, delays, etc.

Stakeholder Engagement:

• Collaborate with audit teams to integrate data analytics into the audit workflow.
• Build mutually beneficial relationships with internal and external stakeholders.
• Practice effective communication skills.
• Ensure a thorough understanding of the business environment, strategies, challenges and risks as well as prevailing legislation and emerging industry trends.

Financial Management:

• Effectively adhere to the budget (schedule, cost and scope) applicable to projects, as well as areas of responsibility.

Human Resources:

• Complete the necessary training as agreed in IDP (Individual Development Programme).
• Live the Hollard Way.
• Take responsibility for own career and performance management.
• Contribute to the social committee and attend social activities.

Required Knowledge and Experience    

• 3-5 years related audit experience, of which a minimum of 3 years in data analytics.

Knowledge

• Financial services knowledge and/or experience, with insurance industry experience preferred.
• Knowledge of the business environment and value-chain.
• Understanding of internal audit standards, methodology and best practice.
• Ba sic knowledge of data governance principles and frameworks (e.g. DAMA).
• Intermediate understanding of database structures.
• Basic understanding of system architecture and data flows.

Skills

• Proficiency in data analytics software and tools (e.g. ACL, SQL, SAS, IDEA, Python, R, Tableau, Power BI, etc.). Experience in ACL is an advantage.
• Ability to translate complex data into actionable insights for non-technical audiences.
• Strong scripting ability.
• Ability to effectively plan and set priorities for self (time management).
• Good communicator.
• Ability to build strong relationships and to work with others towards shared goals.
• Team player, able to collaborate and support peers and colleagues.
• Strong problem-solving skills.
• Strong attention to detail.
• Good report writing and presentation skills.

Educational Requirements    

• Relevant degree/diploma in IT, data or audit.
• One or more of the following (or related) data/IT-related certifications:
• ACDA;
• Structured Query Language (SQL) certifications;
• Google or IBM Data Analytics Professional;
• Microsoft Power BI Data Analyst Associate;
• Certified Data Management Professional (CDMP);
• Certified Information Systems Auditor (CISA); and
• Certified Internal Auditor (CIA) / Professional Internal Auditor (PIA).

go to method of application »

Role Objectives:

• The Third party Negotiator will manage the end-to-end negotiation and settlement of Third Party Claims, pre litigation by ensuring operational efficiencies and quality service delivery.  Strive towards service excellence.

Key Responsibilities:

• Process all Third Party claims in order to secure a successful liability ratio, Productivity and superior Customer Service are shown.
• Finalise claim as per standard – Update log – Update broker – Finalise on BPM and financial system
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience    

• 3 years’ Short-Term Insurance Motor Third Party Claims experience
• Time Management & Prioritising
• Identifying and Solving Problems
• Making Decisions, Weighing Risks
• Thinking Clearly & Analytically

Educational Requirements    

• Matric
• Appropriate Insurance Qualification
• Paralegal / Legal will be an advantage