Liabilities Negotiator - Parktown at Hollard Insurance

Role Objectives:

• The Third party Negotiator will manage the end-to-end negotiation and settlement of Third Party Claims, pre litigation by ensuring operational efficiencies and quality service delivery.  Strive towards service excellence.

Key Responsibilities:

• Process all Third Party claims in order to secure a successful liability ratio, Productivity and superior Customer Service are shown.
• Finalise claim as per standard – Update log – Update broker – Finalise on BPM and financial system
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience    

• 3 years’ Short-Term Insurance Motor Third Party Claims experience
• Time Management & Prioritising
• Identifying and Solving Problems
• Making Decisions, Weighing Risks
• Thinking Clearly & Analytically

Educational Requirements    

• Matric
• Appropriate Insurance Qualification
• Paralegal / Legal will be an advantage