Litigation Specialist - Parktown at Hollard Insurance

Job Advert Summary    

Hello… an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area.  We are looking to recruit a Litigation Specialist 

• Effectively settle claims whilst ensuring operational effectiveness
•  To ensure that from both a profit and efficiency point of view the claim is being managed appropriately within the litigation area.
•  To effectively manage the potential, costs, and risks of litigation
•  To ensure excellent Customer Service experience 
•  Review and establish cover of public liability claims

Key Responsibilities:

•  Adherence to Standard Operating Processes, practices, and procedures.
•  Adherence to Service level Agreements with internal and external partners 
•  Process all broker and intermediary recovery claims to secure a successful recovery 
• ensuring that efficiency, productivity, and superior customer service are shown
•  Ensure Litigation is the appropriate action.
•  Conduct viability assessments 
•  Cost Benefit Analysis should be performed throughout the lifecycle of the claim
•  Ensure estimates are raised accurately and timeously 
•  Appointment of attorneys, contingency agents, loss adjustors, investigators 
•  Providing all supporting documentation to attorneys and contingency agents
•  Regular tracking of claims status on all systems
• To effectively manage turnaround times as per standard operating process and service 
• level agreements
•  Ensure integrity on data and financials.
•  Drafting of summons and particulars of claims
•  Monthly Tracking and auditing of claims
•  Maintain service, quality, and desired outputs
•  Engage regularly in team or group problem-solving weekly meetings 
•  Share knowledge on, and participate in the creation of new standards, control systems 
• and procedures to maintain service delivery. 
•  Track payments and receipting
•  Interpretation and application of policy wording
•  Confirming cover as per the policy wording
•  Provide customer services in line with quality and performance standards
•  Build positive customer relations and solve or escalate customer queries and complaints
•  Answer telephone and email queries 
•  Collaborate and work closely together with others thereby leveraging constructive team 
• dynamics and innovation
• Proactively suggest improvements in customer service and relations where applicable.
•  Identify and recommend areas / ways to improve processes
•  Develop work routines in line with operational plans / schedules to achieve service  delivery goals 
•  Align own behaviour with the organisation culture and values
•  Achieve own performance objectives
•  Actively participate in own professional development and career path and be aware of  capacity building initiatives (i.e., development programmes, training, mentorship,  coaching etc.)

Required Knowledge and Experience    

• 2 years admitted attorney experience
• 2 years Short Term experience 
•  3 years Short Term Insurance Motor and Non Motor Recovery and Liability Claims experience
•  2 years Public lability experience
• Excel – Intermediate
•  Word – Intermediate
•  Advanced Policy Interpretation ability
•  Magistrates Court Act No 32 of 1944
•  Magistrate Court Rules
•  Supreme Court Act 59 of 1959
•  Supreme Court Rules
•  Superior Courts Act 2013
•  Attorneys Act No 32 of 1944
• Excellent Verbal and Numerical Skills

Educational Requirements    

• Matric
•  Legal Qualification 
•  Admitted attorney
•  Appropriate Insurance Qualification