Current Vacancies at Bluespec Holdings

Job Functions:

•  Answer incoming calls courteously within SLA
•  Manage all cases professionally and efficiently within the correct time frames
•  Provide personalised customer service by responding to the needs of the client
•  Ensure that all calls are captured on the relevant system (Dreamtec)
•  Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols and procedures
•  Identify and escalate issues to supervisor
  • Call avoidance from other call centre agents
  • Fraudulent activities from other call centre agents
  • Misconduct
•  Must be able to work shifts and overtime when required
•  Determine eligibility by comparing client information to requirements and product 

Requirements
Key relationships

• External – Service Providers and Insurance Companies
• Internal – Customer Service, Contact Centre, Finance, Procurement, HR, Dreamtec

Critical experience

• Verbal and written communication skills
•  Phone skills
•  Listening skills
•  People skills Customer focus
•  Attention to detail
•  Pressure Tolerance

Minimum education:

• Matric - ideal

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Description

Key Performance area:
Ensure compliance and governance of Health and Safety regulations.

• Conduct safety inspections and audits on a frequent and regular basis.
• Compile risk assessments annually.
• Conduct regular Fire Prevention inspections.
• Ensure all safety signs and notices are prominently displayed at all sites. 
• Ensure machinery is in good working order and maintained in accordance to OHS requirements.
• Ensure good housekeeping principles are maintained.
• Ensure all H&S reps conduct monthly inspections of their work area.
• Ensure compliance with all legal and regulatory requirements – OHS Act, Municipal By-laws, etc.
• Including COVID protocols.

 Ensure policies and procedures are in place at all sites, and adhered to.

• Ensure adherence to group Health and Safety policies and procedures.
• Maintain site emergency evacuation plans.
• Maintain the accident and incident investigation programme.
• Ensure all registers and checklists are updated.

Manage and coordinate administration related to H&S.

• Submit and maintain IOD claims to WCA and RMA.
• Ensure sound maintenance of OHS records at all sites.
• Ensure warnings are issued for non-adherence.
• Compile monthly OHS reports.

Develop and maintain relationships at branch level.

• Carry out job observations on high-risk activities and provide feedback.
• Chair quarterly safety meetings with the safety reps, Line Manager and 16.2.
• Conduct toolbox talks at branch level.
• Coordinate all H&S training of employees.
• Ensure all legal appointments are fulfilling their duties.
• Inform and update Branch Management and Group Executive Management on compliance levels of each business unit.
• Ensure that all suppliers and external consultants adhere to all Group Policies and Procedures.

Requirements

• 3-5 years’ experience in Health and Safety.
• Matric
• SAMTRAC Qualification
• CQI and IRCA Certified ISO 45001:2018 Lead Auditor