IT Technician at Fresenius Group

Description

• Fresenius Kabi is a global healthcare company with over 39 000 employees worldwide.
• We are dedicated to a higher purpose "caring for life" which drives excellence in everything we do. 
• The manufacturing plant in Port Elizabeth produces both small and large volume parenterals. 
• The main purpose of the IT Technician is to Manage, maintain, and repair IT systems, including diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

General shared Duties:

• Make all hardware repairs as required, install software and problem solve all issues that users may encounter.
• From time to time carry out other jobs within the department / factory, which are consistent with the grade, qualification, and training of the incumbent.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.
• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and web site
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company

Requirements

• Matric.
• A+
• N+
• MCSE
• Technical knowledge of Microsoft applications.
• Valid driver's license.
• Own reliable transport.
• Previous working experience in IT support for (3) year(s)
• In depth knowledge of Windows Servers 2008 – 2019, Windows 10, Polycom, Cisco Any-connect, Microsoft Office 365
• A logical and methodical approach to work.
• An ability to work in high-pressure situations.
• A strong understanding of how hardware, software and operating systems work.
• Good communication skills and the ability to listen, diagnose and fix issues.
• First-class problem-solving skills.
• Excellent attention to detail.
• An ability to work effectively either alone or as part of a team.
• Ability to keep up to date with changes in technology.
• Communicating complex information to non-technical individual.