Latest Openings at Hello Group

Description    

• The Hello Group, based in Centurion, is looking for a HR Business Partner, and you will be standing in for our Generalist responsible for on of our biggest entities within the Group. As a member of our HR team, you need to believe in your capabilities and you can stand your ground due to your sound HR expertise. The successful candidate will be working closely with Senior Management to ensure HR practices are aligned with the overall business strategy of Hello Group. 

Duties and Responsibilities    
Business Unit Support and Administration

• Build and maintain relationships with key stakeholders and all staff within allocated Business Units.
• Work with Business Units to translate business needs into HR requirements.
• Support and guide employees in understanding HR policies and services.
• Ensure high-quality of services are delivered to business units (i.e., timeliness, accuracy, efficiency, and responsiveness).
• Partaking in the development and implementation of strategies such as Recruitment, Training & Development, and Employee Engagement.
• Facilitate and process statutory compliance reporting such as BBBEE, WSP, ATR, and EE.
• Ensure submission and preparation of payroll-related documentation before payroll cut-off.

Talent Management

• Identify talent retention, engagement and reward strategies.
• Follow an end-to-end recruitment process including sourcing, screening, selecting, and hiring.
• Employee onboarding and conducting probationary reviews for all new employees.
• Facilitate the Training and Development interventions by conducting training needs analysis and making recommendations and facilitating and implementing career development interventions.
• Identify, coordinate, and facilitate relevant HR workshops/interventions/initiatives.
• Facilitate a bi-annual performance management process on Sage 300 People.
• Compilation of job profiles for the business unit (proofreading and amending KPAs and KPIs as and when required).
• Employee off-boarding.

Statutory reporting

• Reporting on EE and WSP/ATR for the respective entity within the Hello Group of Companies.
• BBBEE Reporting.

Labour Relations

• Facilitate and assist all relevant stakeholders with drafting warnings, investigating alleged misconduct, setting up disciplinary and incapacity enquiries and promoting grievance procedures.
• Representing the company at CCMA on both Conciliation & Arbitration level

Minimum Requirements    

• Bachelor’s degree in Human Resources or equivalent.
• Relevant work experience as an HR Generalist or Junior HRBP.
• Exposure to Performance Management and Employee Relations (Required).
• Exposure to Recruitment and Talent management (Required).
• Good understanding of labour legislation and other applicable legislation such as EE, WSP/ATR and BBBEE.
• Knowledge and a good understanding of BCEA, LRA, POPIA, and OHSA.
• Sage 300 Experience (Advantageous).
• Financial Services-specific experience (Advantageous).

Deadline:22nd February,2026

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Description    

• Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.) to support our diverse customer base.
• The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Duties and Responsibilities    
Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

• Matric Certificate
• Fluent in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.).
• Multiple Languages (Advantageous)
• South African citizen or foreign national with a valid work permit, asylum document, waiver, or slip.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate

Deadline:2nd March,2026

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Description    

• Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Fraud & Risk Department. This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Duties and Responsibilities    

• Handle inbound and outbound customer queries related to fraud and risk matters via phone, email, and ticketing systems.
• Accurately log and manage tickets through the internal system, ensuring queries are resolved within agreed timelines.
• Identify suspicious activity and escalate urgent or complex issues to the relevant internal teams (Fraud, Legal, Compliance, IT Security, etc.).
• Liaise with multiple departments to ensure customer issues are thoroughly investigated and resolved.
• Educate customers on security best practices, fraud prevention tips, and steps to take following a suspected breach or incident.
• Assist with any special investigations or reports required by the fraud and risk teams.
• Maintain up-to-date knowledge of fraud trends, system protocols, and risk procedures.
• Ensure compliance with internal policies and external regulatory requirements when handling sensitive customer information.

Minimum Requirements    

Minimum Requirements (Non-Negotiable):

Education:

• Matric Certificate (Grade 12)

Experience:

• Minimum 2 years working in a customer service consultant role
• Experience in a finance, telecommunications, risk, fraud, or security-focused environment
• Experience handling customer complaints, escalations, and sensitive information

Preferred Experience:

• Exposure to or previous work in a Fraud, Risk, Compliance, or Security-related customer service team
• Knowledge of regulatory standards applicable to financial or telecommunications services
• Experience using ticketing, CRM, or workflow platforms (e.g., Zendesk, Freshdesk, Salesforce, etc.)

Non-Negotiable Exposure / Knowledge On:

• Customer service principles and best practices
• Ticketing systems and escalation protocols
• Handling confidential and sensitive customer information
• MS Office Suite (Outlook, Excel, Word)

Key Skills & Competencies:

• Can speak multiple languages (very beneficial) 
• High attention to detail and accuracy when capturing or reviewing customer information
• Ability to remain calm and focused under pressure, particularly when dealing with escalated or emotionally sensitive situations
• Discretion and sound judgment in handling confidential or potentially fraudulent matters
• Strong problem-solving skills and the ability to work independently and in a team
• Time management and prioritisation skills in a high-volume environment

Deadline:9th January,2026