First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their business operations are located. First Technology is structure...
Read more about this company
We're looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
Key Skills:
MS Windows, Office & MS 365 (snr level)
Desktop & laptop hardware troubleshooting
Active directory (in-prem), Mimecast, antivirus solutions
Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)
Experience with tools such as Atera, Sage, Acronis
Responsibilities:
Act as a Tier 2 escalation point
Resolve incidents within SLA using a service desk system
Produce clear SOPs and work instructions
Support users remotely with occasional onsite work
Gmail
Yahoomail