Houseman at Fairmont Hotels & Resorts

Job Description

Scope of position:

• Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed, and every guest request is completed in a timely manner.

Responsibilities:

• Ensure the highest levels of guest service through the application of Fairmont Core standards and standard operating policies. 
• To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
• To stock up all pantries with clean linen according to par-stock
• To assist the linen room as required with daily tasks.
•  To report immediately any Lost and Found article(s) whether found in room, corridors, service lift landing, public areas, or basement.
• To report any equipment which is malfunctioning to the Floor Supervisor or Housekeeping Management.
• To be responsible to sign for assigned key, pager, work paper and return by end of shift.
• To ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
• To vacuum and dust all corridors and staircases as assigned by section.
• To bring any guest supplies daily to pantries according to daily order list and replenish service areas.
• To note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
• To move furniture from time to time.
• To refill daily chemicals.
• To clean all walls lights/ceiling lights as required
• To do brasso and clean windows with window frames in all arrival and long stay guest rooms.
• To assist with the removal of guestroom drapery for cleaning
• To conduct deep cleaning tasks as assigned (e.g., Spot carpet cleaning, shower head de-scaling, etc). 
• To keep Housekeeping Office, floor pantries & storerooms clean & tidy always.
• To report anything which could be classed as a Health & Safety hazard.
• Assist in on job training of new House Attendants as and when required.
• To attend training courses given by Housekeeping and Human Resources
• To comply with any reasonable request by the Supervisor and Hotel Management.

Qualifications

• Fluency in English essential
• Competency in verbal English essential
• Previous experience in Hotel Housekeeping department desirable
• Previous experience in customer service desirable
• Previous experience in 5-star property desirable
• Dynamic, energetic and thrives under pressure.