IT Technician | Managed People Solutions | Western Cape | Cape Town at Managed People Solutions

Responsibilities

• Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements.
• Assist both internal and external users during and if required after working hours.
• Escalate calls if necessary.
• Help users maximise their IT investment.
• Guide users to follow best practices when accessing IT infrastructure and information.
• Monitor connectivity between computers branches and devices.
• Provide support on all desktop platforms supported by the Group.
• Provide server support – ad-hock.
• Remote support after hours.
• Provide support on printers, scanners, video conferencing equipment, etc.
• Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions.
• Setup phones, tablets and other BYOD devices when requested.
• Escalate any security or potential risk detected on the network.
• Plan and manage all upgrades.
• Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk.
• Projects.
• Effective Administration.
• Effective Human Capital (Self) Management and Development.

Qualifications and Experience

• Grade 12
• A+ Certification
• N+ Certification
• MSCA Certification
• 3 years PC support environment
• Experience with MPLS (Beneficial)
• Experience with Servers (Beneficial)
• Experience with Networking (Beneficial)