ITSM Toolset Sytem Engineer at FNB South Africa

Alexander Forbes is looking for a Senior Retirement Fund Accountant to maintain a portfolio of funds by completing the daily/monthly/quarterly tasks and producing annual financial statements of the highest quality to clients within 4 months of the Fund’s year end, and to coordinate and facilitate submission of financial statements to FSB within 6 months.

Formal Qualifications

Minimum Requirements...

•  Matric (Grade 12) with 5 years or more Retirement Fund accounting experience and studying towards relevant Accounting degree or

 Relevant Accounting Degree/ Tertiary Qualification

Required Experience

•  Minimum 5 years Industry related experience (Advantageous)
•  Computer literate in MS Office Suite ( Advanced MS Excel a must)
•  Strong verbal and written communication skills

Job Specification...
Stakeholder Relationship

•     Establish strong, trust based relationships with internal clients, external clients and other teams within AF Administration Services.
•     Effective communication with all relevant parties within Alexander Forbes to achieve the goals and targets
•     Working collaboratively with other departments to coordinate client interactions and resolutions to their needs.
•     Ensuring that effective communication to clients is conducted timeously i.e. audit plans, etc…
•     Client satisfaction with all presentations of AFS at Audit/Trustee Meetings is obtained.
•     Communicate effectively with our clients to resolve issues without escalations and ensure client expectations are met.
•     Ensuring that the Treating Customers Fairly “TCF” values are top of mind in all dealing with internal and external clients.
•     Developing and enhancing skill levels. 20%

TCF

•     Fulfills his/her duties in such a manner that the relevant TCF outcomes are delivered
•     Constructively speaks up about any TCF short-coming in any part of the business
•     Quickly owns up to any mistakes or oversights he/she may be party to that may have negative TCF consequences (such behaviour is never punished).

Operational Effectiveness

•     Successfully complete reports for all Funds for review within portfolio within 45 days of the quarter end to the Reserve Bank
•     Produce quality financial statements 2 weeks prior to the commencement of an audit
•     Ensure that all financial statements are released to clients within 4 months or per client SLA and signed for submission to the FSB within 6 months after year end.
•     Completion of monthly Asset and Liability Matching queries with no highly significant issues
•     Maintaining and prepare all funds destined for closure
•     Resolving all queries to FSB within the required 30 days from receipt
•     Ensure 100% compliance rating on internal audits
•     Embrace any technological advancement to gain operational maximum efficiencies
•     All processes and document storage for to saved on SharePoint /on server/ on Fundi, no shared documents to be saved on desktop
•     Management of bank account justifying the bank account balance and processing all investments and disinvestments instructions time
•  Provide specialist technical support to and maintenance of the ITSM suite of tools

Main Responsibilities

•         Attend to and resolve requests and incidents for ITSM products
•         Perform SXI Service Broker administration
•         Design and implement integrations using SXI Service Broker
•         Create service offerings using CA Catalog this will include coding in Java Script
•         Maintain service offerings in CA Catalog
•         Support current websites written in dot.net
•         Design CA process automation workflows

Qualifications and Experience

•         Matric
•         Certified in ITIL Foundation
•         IT related degree or diploma
•         Min 5 years programming experience

        Required:

•         Java Script Coding
•         HTML
•         Dot.net
•         Basic database fundamentals are essential
•         Knowledge and experience in ITSM toolset such as CA Service Management, ServiceNow, BMC Helix and others
•         Intermediate experience in Web service integration methods
•         Experience with integration products such as SXI’s Service Broker will be advantageous

Additional Requirements

•         Own Transport
•         Be prepared to work afterhours, callouts and 24/7 standby
•     Compile Trustee cashflows and bank recons as per procedure monthly / as per requirements
•     Ensure all fees and premiums are paid monthly and timeously per procedure
•     Adhoc Invoices are paid within 3 days of receipt/ or on receipt of disinvestment from market.
•     Adherence to procedures to avoid potential PI claims
•     Ensure no FSB Penalties lodged within a review period
•     Management of individual expenses to avoid overruns
•     Manage the audit process to avoid cost overruns
•     UA and ALM asset alignments to be completed per instruction
•     Clearing of debtors and creditors within required time frames
•     Perform complex duties which can include Script lending recons / unsettled trade recon / completion of Schedule IA for Segregated portfolio / derivative liability swop agreement / budget variance reports / reserve account analysis and or any other additional tasks if so required