The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown, Aveda, Jo...
Jo Malone Stylist - Multi-Brand-Canalwalk, Cape Town
Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer.
Key Roles & Responsibilities:
Sell product range and achieve retail sales targets set
Achieve Items Per Transaction / ARS and mix of business goals set
Provide Jo Malone service experience to all customers and achieve service targets
Ensure team executes the Jo Malone service experience with every customer
Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times
Execute events according to the events guidelines
Maintain the Jo Malone image at the counter by cleaning counters, tester stands and displays
Merchandising of counter and displays
Duties specified by Boutique Manager or National Sales Manager
Ensure high standards of grooming, merchandising housekeeping and use of Jo Malone hygiene
Assist with ensuring adequate stock levels on the shop floor and stock rotation.
Ensure that the stock room is kept tidy and highlight any discrepancies or issues.
Undertake specific tasks as given by the Boutique Manager including administrative paperwork
Work in conjunction with team members and Boutique Manager to ensure efficient running of the Boutique
Maintain personal grooming to the standards as set by the Company - Only Jo Malone fragrance products are to be used during working hours.
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