Jobs at The Estée Lauder Companies Inc.

Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:
Customer Service & Sales

• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.

Achieve Skills Certification requirements.

• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

Administrative Assistance Activities

• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

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Position Summary:

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Qualifications - External

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for

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Position Summary:

• Achieve all Brands key performance indicators and targets
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Goal oriented - Drives transactions and activity tasks to meet targets.

Key Roles & Responsibilities

•  Achieve sales targetsCreate ways to achieve sell through for the business:
• Arranges instant on counter event dates.
• Collateral and Props
• Counter signage
• Additional staffing
• Set goals for appointments booked
• Recruitment
• Ensures customers are offered the full Brand experience at all times with custom fit service and expertise, building relationships
• Monitor competitor brands
• Monitor counter sales on an hourly/daily/weekly/monthly basis.
• Ensure all action plans are in place for all promotions, launches and special events to “drive sales”
• Build and maintain relationships with counter staff and the Retailer, partake in team meetings
• Monitors and manages min/max stockholdings, top SKU counts, out of stocks.
• Submits all sales info required timeously.
• Ensures all Sales are recorded according to standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timeously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date
• Demonstrate effectiveness in make up and consultation.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty, as per guidelines.
• Ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times, according to merchandising guidelines
• Ensure cleaning tools are stocked and in a good condition.
• Ensure all testers are clean and in good condition.
• Must attend mandatory educational seminars, meetings
• Ensure optimum space is obtained and utilized at all times through effective negotiations.
• Staff planning (Permanent and Casual)
• Continually sets the example of Brand Image.

Qualifications
Requirements

• Grade 12
• Retail Cosmetics Experience
• Ability to work retail hours

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Position Summary:

• The Assistant Manager will work in conjunction with the Retail Manager to maintain the effective operation of the location. They will also motivate the team to achieve sales and productivity goals.

Key Roles & Responsibilities:

• Display excellent customer service skills to the team.
• Quickly and effectively resolve customer issues.
• Ensure highest levels of customer service are provided by staff, which will result in   increased productivity.
• Perform opening and closing procedures, i.e opening cash counts, closing deposits, shift  management, etc.in accordance with company policies.
• Coach, train, motivate and lead by example in sales, application technique and image.
• Communicate effectively with the Retail Manager, staff, the store and partners.
• Serve as a resource for general product knowledge to all customers and staff members.
• Track retail sales against goals using the system provided.
• Assist as directed by the Retail Manager or Marketing Department.
• Utilise and maintain customer database for phone calls, product launches, events and appointments.
• Assist in the preparation and completion of accurate physical inventory cycle count as requested.
• Follow and implement all corporate visual presentation standards and guidelines.
• Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
• Display good time management and effectively prioritise.
• Ensure the smooth running of the counter when the Retail Manager is not present.
• Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated.
• Perform other duties as required.
• Enforcement of Company Policies & Maintenance of Standards:
• Adhere to all company policies and procedures.
• Provide direction and give feedback to store management regarding staff performance.

Qualifications

• Grade 12
• Experience as a MAC Supervisor preferred.
• Passion for Artistry
• 2-3 years supervisory/ management experience  in a retail environment
• Ability to work in a fast paced environment.
• Computer literate – MS Office

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Purpose of the Role

• Oversee the interface between in-country payroll, One Source, ADP and the 3rd party vendor
• Maintain and manage the relationship with SARS and remain updated regarding the relevant legislation and audit requirements
• Ensure that the relevant payroll related processes are executed timeously
• Ensure that audit requirements are managed professionally and that documents are submitted timeously
• Manage processes in line with relevant legislation and policies and procedures

Key Responsibilities

• Maintain good relationships and communication with Brands and Retailers to ensure smooth and effective payroll administration
• Oversee the collation of monthly Executive payroll processed by ADP
• Ensure the processing of payroll by capturing documents and ensuring that lawful and accurate deductions and earnings are made to employees through ADP
• Ensure the processing of new appointments and terminations in accordance with standard operating procedures to ensure that all transactions are up to date before the close of payroll
• Fund FIRHTS to make sure employees gets paid and process payments
• Ensure Control Accounts reconcile with General Ledger.
• File all processed records in accordance with the standard operating procedures
• Assisting auditors with the necessary documentation
• Assuring that employees payslip are correct. (Leave balances, PAYE, benefits)
• All legislative submission needs to be completed (SARS and COID)
• Assisting the HRBP on analyzing data for projects
• Assisting with employee experience from start to end
• Assisting with Dummy Payslip (getting correct values)
• Doing calculations for retrenchments, and assisting with calculations to get sign off 
• Assisting the HRBP’s with solutioning for Payroll problems 
• Fully responsible for all employee benefits and the management of KHUSA
• Non-Indirect Procurement Activities (petrol cards and company credit cards)

Month End tasks:

• Reconcile Permanent and Fixed Term payrolls
• Reconcile all statutory payments i.e. PAYE, Skills and UIF
• Reconcile all third parties i.e. Medical Aid, Provident Fund, Union, Alex Home Loan and garnish orders
• Final Payroll Sign Off with Pay Services
• Make payments for nett salaries and all third parties
• Audit Requirements internal and external
• Manual JNL and Payment reconciliations (11 JNL to complete)
• Leave Reconciliation
• Checking that all payroll input is submitted on time
• Staff deductions per month
• Provident fund submissions (for terminated employees)
• Get Tax Directives for Pay Services
• Assisting Finance on all payroll related queries

Quarterly and Annual tasks:

• Prepare and complete annual Workman’s Compensation return
• Prepare and reconcile annual IRP5’s for all payroll companies i.e. Permanent, Fixed Term, Casual and Commission payroll
• Liaise with Brands and Retailers regarding accuracy of all relevant data received
• Liaise with Management regarding any changes for PAYE, UIF, Skills etc. that will influence Budget Lines and employees take home pay
• Overall accountability for the functionality of payroll processes
• Assisting with budget on yearly basis
• Make sure tax percentages is correct for shares
• Doing Tax Directives for share holders
• Assisting POS HRBP with bonusses for September payments
• Leave encashments checks – will have to assist Pay Services
• Checking IRP5 files for Pay Services and ADP
• Responsible to assist auditors for all information they request (making sure on a monthly basis that all recons and workings are saved and correct)

Qualifications

• Requirements and Experience
• Relevant HR/Payroll qualification
• Knowledge and understanding of the payroll system and legislation changes
• Payroll System proficiency
• Budget knowledge
• Financial literacy
• Computer literacy – MS Word, Excel and Outlook
• SARS system knowledge and understating
• Working knowledge of the BCEA

Key Personal Characteristics

• Maintain high level of confidentiality
• Anticipates, recognises and meets customer’s needs.
• Displays proactivity and persistence.
• Works with others towards shared goals- collaborates and shares information.
• Nurtures instrumental relationships
• Presents themselves with confidence
• Handles difficult and tense situations with diplomacy and tact;
• Communicates effectively with a variety of audiences
• Maintains integrity and takes responsibility for personal performance.
• Persistent with a high level of energy and enthusiasm
• Detail orientated
• Deadline orientated

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Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:
Customer Service & Sales

• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.

Achieve Skills Certification requirements.

• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

Administrative Assistance Activities

• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Job Purpose

• Manages product portfolio per channel, retailer, door type
• Supports Consumer Marketing in building launch plans
• Sets prices according to regional and global policies
• Owns the brands sales drivers and contributes to forecast accuracy
• Contributes to Retailer discussions preparation on product-related topics
• Brands – Bobbi Brown

Key Activities

• Manages product portfolio per channel, retailer, door type
• Performs assortment analyses; analyses competitors’ assortment
• Relays specific local needs related to products (e.g. locally relevant categories or benefits); iterates with Global / Regional team on local adaptations
• Builds local product offering (e.g. product sets) and  differentiation program in coordination with Trade Marketing and Online
• Understands competitive landscape and trends in markets and competition, customers, category developments. products, prices, and channels to identify opportunities for growth and profit enhancement. 
• Supports Consumer Marketing in building launch plans, adapting global guidelines to local opportunities
• Monitors product related visual assets and master data (e.g. local product codes)
• Sets prices according to regional and global policies
• Tracks competitors' prices
• Sets consumer and retailer prices according to regional and global policies
• Plans price increases
• Monitors pricing plan execution by KAMs, Retail and E-commerce teams
• Contributes to Retailer discussions preparation on product-related topics (launches, assortment range, prices, exclusivities)
• Owns the brands sales drivers and signals feeding  and contributes to forecast accuracy:
• Defines and updates signals and sales drivers, consulting other teams if needed in order to represent all channels
• Is accountable for NPL forecasting following global decision-making framework and evaluating cannibalization vs. existing product portfolio in granular way
• Provide regular updates to the Ops DP on the Marketing Activity Calendar , product discontinuations, changes to NPL estimates
• Participates to the Affiliate Brand Lock in Consensus Meeting
• Works closely with Supply Chain to monitor stocks and sell through data; proposes mitigation actions in case of availability or excess issues
• Contributes to Visual Merchandising decision-making (quantities, regional vs local production) and monitoring (budget, quality, delay), in particular regarding launches, in coordination with Corporate Visual Merchandising teams

Qualifications

• 3-5 years’ experience in Product Management
• Relevant University Degree

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• The Paid Media Executive participates in the Brands groupings’ overall media strategy, defines and executes the paid media strategy (full funnel).  Monitors overall media investments from Brand Groupings and consolidates paid media activities across brands, whilst ensuring best-in-class paid media expertise and adoption of MarTech Tools by teams

Key Interfaces:

Internal:

• Brand Consumer Marketing
• Brand Manager
• Owned and Earned Media
• Paid Media Manager
• Local and Regional DCM
• CRM

External:

• Media Agencies
• Facebook / Google,…
• MarTech

Key Accountabilities

• Participates in the Brands Grouping overall media strategy, defines and executes the paid media strategy
• Based on the 360 Consumer Marketing Plan, defines the paid media plan : where to play, calendar, assets,.. in accordance with brands paid media strategy
• Defines A&P budget needs and optimal paid media mix to reach goals (always on and campaigns)
• Drives monthly review of A&P budget with Paid Media Manager and proposes reallocation when necessary
• Prepares agency brief, with review from Consumer Marketing, leads communications with the agency for branded projects. Controls plan and assets created by the agency
• Proactively reports to brand / DP team changes in the A&P spending that might impact demand and forecast
• Significant digital marketing experience, including previous experience in driving and executing digital media strategy in a global, multi-brand, multi-channel, fast paced environment.
• Proven experience in effectively managing ATL/BTL paid media agencies relationships and performance.
• Successful track record of working in a cross-collaborative way – able to develop relationships with all stakeholders.
• Great project management, organizational and analytical skills
• Experience in managing budgets in a multi-P&L environment
• In-depth understanding of all SEM, paid social, display (all models, including programmatic), affiliation marketing
• Ability to challenge the status quo and has the experience and characteristics to respond quickly to the changing environment.
• Able to effectively build and proactively leverage internal and external networks.
• Must exhibit the highest personal and professional ethics.
• Highly analytical – analyzes & utilizes facts effectively for presentation to decision makers. Must be comfortable with analysis to drive decision making.
• Detailed understanding of the On-Line and Direct to Consumers, notably consumer funnel and markets dynamics,
• Excellent knowledge of data analytics tools and methodology (Attribution modelling, Google Analytics, 360, Facebook Manager, etc..).
• Good experience in working with key media groups, such as Google, Facebook, Twitter, and local media publishing houses and agencies
• Proven experience of people, process and digital media technology
• Enhanced problem-solving skills with the ability to translate analytic data into strategic ideas and fast execution
• Excellent change management skills in a highly dynamic, complex and volatile environment.
• Excellent collaboration and influential skills in a highly complex matrix environment.
• Ability to develop ideas and strategies that lead to success and the growth of our Brands
• Strong communication skills
• Brand knowledge (product, consumers, strategy,..)

Qualifications

• 3-5 years Minimum Paid Media in agency or Client side with relevant University Degree

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Position Summary:

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Responsibilities:Achieve sales targets

• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry  is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timeously

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar

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Purpose of the Job

The role is responsible for all elements of a branded P&L, supporting the Finance Business Manager, Brand managers and Finance Director.   Prepare brand financial and accounting records, reports and other information allowing senior management to make informed business decisions and thereby improve the affiliate’s profitability.  This role works closely with the brand teams and fulfils a business partnering role with the aim of creating and adding value, ensuring financial viability and ROI of initiatives.  Ensure compliance of all financial processes and policies.

Strategy Planning and Estimate Process

• Contributes to elements of the strategic direction of the brand evaluates financial impact of strategic choices and suggests alternatives.
• Ownership of the planning and estimate process; working with the brand, to accurately estimate monthly submissions.
• Consolidating business P&L to ensure targets are being met and re-forecasting as appropriate.
• Responsible for preparation of monthly estimate and annual budget reporting
• Inputting of budgets and estimates into the relevant models
• Assisting in the production and management of CAPEX plan/estimate/actuals; Partnering with key stakeholders in the business to ensure an accurate quarterly estimate and adherence to capital plans.
• Manage the capital authorization process.

Business Partnering

• Responsible for providing commercial support to brand management team.
• Being key contract for analytical requests from the business
• Able to problem-solve and find solutions.
• Ability to stand firm in financial advice and policies.
• Ability to identify critical concerns and prioritize,
• Communicates with Regional FP&A team to guarantee common understanding and requirements.

Finance & Accounting

• Strong understanding of accounting processes and principles
• Responsible for upholding accounting principles, ensuring proper processes are adhered to within the brand teams and educating non-finance personnel on financial processes and policies.
• Involvement in Finance and Business operations project workstreams as required.
• Manage systems controls over sales and expenses in conjunction with the Affiliate Finance Manager
• Prepare monthly brand financial entries.

  Commercial & Financial Reporting

• Responsible for development and delivery of financial and commercial reporting to brand and senior management
• Proactively challenge status quo and use commercial analysis to drive business change.
• Responsible for leveraging company financial system to facilitate insightful and efficient reporting (Including but not limited to: SAP, CPM, BI, Door P&L, Smartview)
• Responsible for providing monthly commentary on the brand business results and the financial estimate.
• Analytical Excellence: Development and production of structured and ad hoc analysis with a focus on creating value in the business.
• Providing key commercial insight and supporting the business division to active it’s goals.
• Prepares and issues monthly reporting commentary, actuals results and various other reports reflecting monthly results.
• Monthly financial analysis: Review and interpret monthly financial information.
• Ability to add value in analysis and conduct any specific financial analysis upon request, or when self-identified.
• Monitors financial performance and prepares analysis of trends and financial consequences.
• Prepares monthly management reporting, including SIOP, relevant KPI’s and insights on performance drivers.
• Tracks financial impact of any major brand project.

  Commercial Awareness and Capabilities

• CRM
• External economic awareness and Risks
• Advertising effectiveness

  Key Stakeholders

• Finance Business Manager
• Finance Director
• General Manager
• Regional Accounting and FP&A
• Brand Management

Qualifications

• Requirements and Experience
• Experience in Finance and business analytics
• Experience in a fast-moving consumer products industry
• Accounting/Auditing experience is preferable.

  System Knowledge and Experience

• SAP
• CPM and BI (Business Intelligence)
• Advanced Excel,
• PowerPoint,
• MS Office
• OneStream

  Key Personal Characteristics

• Capacity to manage pressure and resist stress.
• Strong Analytical skills is a must with ability to perform and present scenarios and predicative outcome.
• Analytical and innovative; seeks out fresh ideas from a variety of sources.
• Excellent eye for detail – precise analysis of figures (analytical and numeric skills)
• Smoothly handles multiple demands, shifting priorities and rapid change.
• Must be positive, participative, self-confident with a high level of energy, pace & consistency.
• Displays integrity and builds trust – honors commitments.
• Excellent communication and negotiation skills – able to inform people at all levels of changes, updates and issues and deal with difficult people.
• Ability to work independently and as part of a team.
• Ability to work with people at all levels (both internal and external) – thereby fostering excellent customer relationships.
• Excellent organization, time management and follow up skills.
• Fast and accurate data entry.
• Displays pro-activity and persistence.
• Works with others towards shared goals - collaborates and shares information.
• Can identify potential problems and opportunities both in the short and long term.
• Results orientated – meets objectives and standards – has a sense of urgency.

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Position Summary:

• The Expert represents the image, products and culture of the company to the customer.
• Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties.

Key Roles & Responsibilities:

• Create opportunities to ensure sales targets are met
• Recruit new customers by collaborating with high-end Brands
• Drive new product Launches and promotional offers to ensure a 100% sell- through
• Plan and execute on counter events to achieve sales targets
• Provide welcoming, personal, professional service to all customers at all times.
• Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
• Suggest groups of appropriate products to meet and exceed customer’s needs
• Assist customers with product and services selection and information.
• Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
• Obtain customer data for CRM system or other client list as required.
• Continue to build Customer relationship by booking follow-up appointments
• Invite customers to on counter events to strengthen Brand loyalty
• Give great internal customer service and develop good working relationships with colleagues.
• Attend work as per counter plan
• Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
• Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
• Ensure personal hygiene levels are at high standard
• To familiarise yourself with company information, code of conduct  and store information and rules
• Adhere to proper security procedures regarding handling of cash and assets
• Submit HR documentation as per HR deadlines
• Record your personal sales daily and accurately
• Record daily all customer information accurately and capture correct information on CRM
• Transfer your daily sales to the counter manager’s book
• Achieve  the required IPT
• Conduct a minimum of 4 services per day
• Book a min of 75% of customers seen back for a follow-up appointment
• Book and recruit new customers for on and off counter Special Event
• To keep levels of product knowledge high by reviewing the product portfolio regularly
• Actively participate in La Mer training sessions and partnered store mandatory training sessions.
• All customer returns to be handled according to policy
• Ensure display is per merchandising guideline
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order
• Ensure discontinued stock and testers are removed
• Ensure all testers are clean and in good condition
• Ensure cleaning tools are stocked and in good condition
• Assist in tidiness of drawers and cupboards and all back areas
• Ensure counters, shelves and cupboards are kept clean and dust free at all time
• Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Inform management of any store maintenance
• Immediately report Health and Safety issues which might lead to accidents.
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low stock and out of stocks to the Counter Manager and AE
• Assist in the proper rotation of stock
• Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)
• Ensure there is sufficient stock for all promotions and events
• Monitor and Control tools, testers and stock that are kept in stock rooms
• To complete required admin and submit within deadline to ensure accurate reporting
• Accurate CRM information to improve communication to customers
• Accurate stock counts to improve DI
• To submit Payroll admin accurate to ensure correct salary payment
• To be aware of Competitor activity
• To be aware of competitor performance to improve awareness to gain market share
• Analyse competitor events to ensure future improvements and successes of own events
• Improve business acumen
• Know and understand counter and personal goals
• Know counter ranking overall and within treatment category
• To understand business environment and to think strategically to formulate a plan to achieve goals
• As a La Mer Expert you are required to teach and empower customers
• Lead yourself to act as a role model to colleagues
• Leverage on your strength to be an example to others
• Strive for excellence in execution to ensure future development

Qualifications
Requirements:

• Grade 12
• Retail Cosmetics Experience
• Must have Skincare Background
• Must have Luxury Brands Experience
• Ability to work retail hours

go to method of application »

Position Summary:

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Qualifications - External

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for

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Position Summary:

• The Assistant Manager will work in conjunction with the Retail Manager to maintain the effective operation of the location. They will also motivate the team to achieve sales and productivity goals.

Key Roles & Responsibilities:

• Display excellent customer service skills to the team.
• Quickly and effectively resolve customer issues.
• Ensure highest levels of customer service are provided by staff, which will result in   increased productivity.
• Perform opening and closing procedures, i.e opening cash counts, closing deposits, shift  management, etc.in accordance with company policies.
• Coach, train, motivate and lead by example in sales, application technique and image.
• Communicate effectively with the Retail Manager, staff, the store and partners.
• Serve as a resource for general product knowledge to all customers and staff members.
• Track retail sales against goals using the system provided.
• Assist as directed by the Retail Manager or Marketing Department.
• Utilise and maintain customer database for phone calls, product launches, events and appointments.
• Assist in the preparation and completion of accurate physical inventory cycle count as requested.
• Follow and implement all corporate visual presentation standards and guidelines.
• Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
• Display good time management and effectively prioritise.
• Ensure the smooth running of the counter when the Retail Manager is not present.
• Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated.
• Perform other duties as required.
• Enforcement of Company Policies & Maintenance of Standards:
• Adhere to all company policies and procedures.
• Provide direction and give feedback to store management regarding staff performance.

Qualifications

• Grade 12
• Experience as a MAC Supervisor preferred.
• Passion for Artistry
• 2-3 years supervisory/ management experience  in a retail environment
• Ability to work in a fast paced environment.
• Computer literate – MS Office

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Mission

•  Partners with brands, eCommerce and DCM teams both locally and regionally to define, implement and execute the CRM brand consumer journey (including loyalty programs where applicable), establish key KPIs to measure success, drive best-in-class analysis and sharing across all brands
•  Drives the implementation of the full omnichannel CRM strategy in the affiliate, delivering regular KPI’s and ways of improving these KPI’s across the full affiliate (brands & omnichannel view, including 3rd party where applicable, e.g. Retail.com, Pure Players, etc.)
•  Responsible to drive and manage the implementation and daily operations of Direct Marketing capability (email/SMS/web push/Social Media push) via ELC approved 3rd party vendors and platforms

Key Roles and Responsibilities

Defines CRM roadmap to support brand equity and growth

• Partners with brands, and DCM teams to define the consumer journey (triggers definition, marketing pressure, relational program, loyalty program,…) and establishes key KPIs to measure success and drive best-in-class analysis
• Supports the development, increase, refinement (data quality) of the brand consumer database, as well as improving the repeat / retention levels for all brands
• Analyzes omnichannel performance to drive business strategy, profitability and future campaign investment
• Gathers and analyzes complex datasets across various platforms to provide key insights on consumer preference, define optimal consumer segments, campaign performance and market competition
• Is the key interface between the affiliate brand teams and the regional CRM / CI team to implement Global / Regional CRM / CI strategy in the affiliate
• Advises commercial team to negotiate sharing of CRM data and insights with retailers

Defines metrics to assess success of campaign initiatives across consumer touchpoints

• Executes new analytics practices that augment consumer behaviour knowledge and improve CRM/media targeting ROI
• Provides ongoing digital data analysis on consumer behaviour and engagement through quantitative and qualitative analytical tools
• Measures and tracks new opt-ins, repeat and retention KPI's, consumer life time values for all brands
• Supports presentation of CRM key findings, insights and recommendations to Consumer Marketing partners and brand leadership

Implements CRM tools and techniques in the affiliate

• Partners with regional CRM team deploy new CRM tools, with a specific focus on Braze and CDP
• Trains local teams (brands, DCM) on CRM tools and techniques and ensures usage
• Own power user portfolio for Braze, and drive correct planning and implementation of all Direct Marketing campaigns in close partnership with eCommerce team, and Consumer Marketing Managers.

Qualifications
Education and Experience

• Relevant University Degree
• 3-5 years in a CRM/Campaign Management role
• Required prior experience with a CRM / email deployment tool e.g. Eloqua, Hubspot, Braze, Salesforce, SendInBlue etc.
• Prior experience in driving and managing CRM strategy and implementation in B2C
• Position can be either Hybrid if based in Gauteng, or fully remote if located in Cape Town. If the latter, employee will be expected to travel to Head Office at various intervals to meet and engage with internal stakeholders.
• Highly analytical – analyzes & utilizes facts effectively for presentation to decision makers. Must be comfortable with analysis to drive decision making.
• Significant digital marketing experience, including previous experience in analysis and continuous improvements of performance marketing, including e-commerce
• Proven experience in effectively implementing customer centric performance models, including set-up, reporting and modelling.
• In-depth understanding of all Direct Marketing principles and methods, including Ops planning and reporting requirements.
• Prior experience with Audience led - Trigger Based Marketing.
• Proven experience in Managing and establishing Loyalty programs
• Proven experience and certification in Google Suite of products, incl. GA360
• Proven experience in CRM BI audience segmentation and reporting across platforms
• Successful track record of working in a cross-collaborative way – able to develop relationships with all stakeholders.
• Great project management, organizational and analytical skills
• Must be an effective communicator who is self-motivated and able to inspire confidence and respect, motivating both direct and indirect reporting employees via a coaching and development mentality and focus.
• Has the ability to think strategically but also has an eye for the detail.
• Ability to challenge the status quo and has the experience and characteristics to respond quickly to the changing environment.
• Able to effectively build and proactively leverage internal and external networks.
• Must exhibit the highest personal and professional ethics.

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Position Summary:

• Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer.

Key Roles & Responsibilities:

• Sell product range and achieve retail sales targets set
• Achieve Items Per Transaction / ARS and mix of business goals set
• Provide Jo Malone service experience to all customers and achieve service targets
• Ensure team executes the Jo Malone service experience with every customer
• Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times
• Execute events according to the events guidelines
• Maintain the Jo Malone image at the counter by cleaning counters, tester stands and displays
• Merchandising of counter and displays
• Duties specified by Boutique Manager or National Sales Manager
• Ensure high standards of grooming, merchandising housekeeping and use of Jo Malone hygiene
• Assist with ensuring adequate stock levels on the shop floor and stock rotation.
• Ensure that the stock room is kept tidy and highlight any discrepancies or issues.
• Undertake specific tasks as given by the Boutique Manager including administrative paperwork
• Work in conjunction with team members and Boutique Manager to ensure efficient running of the Boutique
• Maintain personal grooming to the standards as set by the Company - Only Jo Malone fragrance products are to be used during working hours.

Qualifications
Requirements:

• Grade 12
• Retail Cosmetics Experience
• Ability to work retail hours

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Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:
Customer Service & Sales

• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.

Achieve Skills Certification requirements.

• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

Administrative Assistance Activities

• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:
Customer Service & Sales

• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.

Achieve Skills Certification requirements.

• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

Administrative Assistance Activities

• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Achieves the brand expectation for appointment and bookings.

Responsibilities:

• Create ways to achieve sell through targets
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Obtain customer data for CRM system or other client list as required.
•  Keep informed about products, company information and store information.
•  Actively participate in events and new product launches and ensure 100% sell through within 6 weeks
•  Actively participate in training sessions and partnered store mandatory training sessions.
•  Inform customers timeously about promotions & events
•  Ensure personal hygiene levels are at a high standard
•  Ensure counters, shelves and cupboards are kept clean and dust free at all times
•  Ensure discontinued stock is removed
•  Ensure cleaning tools are stocked and in good condition
•  Ensure display is per merchandising guideline
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•  Ensure provision in Retek system
•  Ensure all testers are clean and in good condition
•  Maintaining work environment
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Adhere to proper security procedures regarding handling of cash and assets.
•  Weekly top SKU counts
•  Consolidate sales records weekly and then monthly as per required standar

Qualifications

• Grade 12
•  Experience in the luxury beauty industry/Retail Cosmetics Experience
•  Skilled Make-up Artist or Skincare Specialist
•  Strong Selling Skills
•  Retail/customer service experience
•  Excellent communication skills
•  Abiity to work retail hours

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Position Summary

• Enhance brand equity in the in-store environment for both new and existing sites in SSA across multiple brands (Tom Ford, MAC, Killian, Clinique and Estee Lauder).  Ensure consistency of presentation of all counters/FSS environments.
• Responsible for store design functions.
• Ensures proper representation of the brands’ images in the selling environment.
• Project Co-ordinate with Brands, Project Managers and suppliers to ensure the smooth implementation of Retail Design projects.

Key Responsibilities

Store Design

• Initiate project after Brand approval.
• Review and establish and adapt - display, POs and presentation for specific SSA country/ environment.
• Receives designs, technical drawings and specifications to market and chosen shop fitter for every new installation and refurbishment.
• Coordinate the design selling environments, display of products consultation areas and transaction space.
• Ensure Brand’s image is consistent and properly expressed and maintained within guidelines set by NY office in order to achieve a cumulative and synergistic effect in terms of architecture, detailing merchandise layouts.
• Consults with Brand Manager (SA) and Business Development Manager (SSA) to ensure best locations within stores; analyze traffic flow to guarantee customer interaction; analyzes architectural features that may enhance or distract from location; inspects sites to ensure cohesive design and speeds approval process.
• Coordination of in store maintenance with retailers, distributors, contractors and the brands for the repair and upkeep of doors and their financial management when instructed.
• Updates shop fitters on materials for the brands and ensures best quality / cost ratio of the projects.
• Coordinate with Visual Merchandising to order all materials and collaterals to ensure timely delivery to coincide with project schedule.
• Ensure all brand designs and final products are adapted to any existing security constraints.
• Make site surveys and create CAD documents of footprints for design manager as required.
• Maintain project close out and archival procedures, including final project photography.
• The collection of data for the Project Request Form for submission to regional design departments

New store designs and re-vamps of stores

• Coordinate the execution of store openings or re-vamps and ensure the completion of necessary checklists
• Ensure photographs of all new stores and re-vamped stores are taken and filed correctly on the share drive.
• Planning and execution of mall events for new launches & promotions

Existing store design and maintenance

• Maintain all store hardware and open sell elements
• Order new hardware for stores where necessary and coordinate the installation thereof.
• Maintain merchandising and visual standards including updates, new launches.
• Plan, present and Implement the basic merchandising guidelines at store level
• Ensure the merchandising policies in retailers comply with brand standards – implement a cycle program for store visits to inspect these issues.
• Co-ordinate the ordering, distribution of light box visual transparencies for all new and existing stores, launches and promotional focus
• Assist brand/marketing management in planning budgets for display costs
• Procure local suppliers to design and make display units where necessary
• Adapt NY merchandising guidelines to local market standards when required
• Work with field employees in store to determine new space and execution opportunities in-line with international guidelines
• Review and put forward recommendations for new merchandising concepts, ways to highlight new launches
• Work on visual merchandising budgets in conjunction with the Brand manager (SA) or BDM (SSA). To include international tester units, locally produced highlighter stands, in case props and light box visual updates.
• Attend supplier, retailer, promotional and product launch meetings where necessary.
• Work with the International teams to ensure all visual elements, processes, events setups are approved with International

Qualifications

• BA Architecture/ Visual Merchandising/ Interior Design/    Construction
• 5 – 6 Years relevant experience
• Full, unrestricted Driver’s License