Junior Cross Border Controller at DHL Supply Chain

Key Responsibilities

• Transport Planning & Coordination
• Assist in planning and scheduling vehicles for local and cross-border deliveries.
• Monitor vehicle routes, driver allocations, and cargo readiness.
• Track shipments in real-time to ensure on-time delivery.
• Cross-Border Operations
• Coordinate with customs agents, clearing houses, and border officials.
• Ensure all documentation (permits, manifests, waybills, SARS documentation, etc.) is prepared and compliant.
• Monitor cross-border turnaround times and resolve delays.
• Operational Control
• Capture and verify transport data on the system (e.g., trip sheets, PODs, fuel usage).
• Conduct basic fleet checks (vehicle availability, licenses, maintenance schedules).
• Escalate deviations (delays, breakdowns, compliance risks) to the Controller/Manager.
• Compliance & Safety
• Support adherence to company transport policies, SOPs, and safety standards.
• Assist in ensuring compliance with road transport regulations across borders.
• Report and document incidents and accidents.
• Stakeholder Engagement
• Communicate with drivers regarding schedules, documentation, and operational updates.
• Liaise with internal departments (Customs, Finance, Warehousing) and external service providers.
• Provide support to clients on queries relating to deliveries and cross-border status
• On-time departure and delivery rate (local & cross-border).
• Accuracy of transport documentation.
• Reduction of border delays.
• Compliance with regulatory requirements.
• Data accuracy on systems (trip sheets, PODs, expenses).
• Maintain and update the Combined Load Register daily to ensure accurate tracking of loads.
• Assist in preparing tracking reports with updates in the mornings and afternoons for the following clients: BJK, Heineken, SMC, Halewood, Carrera, Braford, DHL Reckitt and Kellogg’s, GUD, Coca-Cola, Chester, Yara, WFP.
• Capture loads accurately in the Load Pad.
• Ensure the Load Pad is consistently updated.
• Distribute load consignment notes to transporters.
• Follow up with transporters regarding loading and offloading schedules, recording relevant times and dates.
• Document any damages and CHEP slips accurately.
• Monitor and follow up on outstanding PODs.
• Provide assistance with queries as required, ensuring timely and accurate responses.
• Assist in the vetting of export and import documents to ensure compliance and accuracy.
• Serve as a weekend operations reliever as needed, ensuring continuity of operations.
• Provide assistance during leave periods, ensuring responsibilities are managed effectively.

Qualifications

• Matric
• Degree/ Diploma in Logistics/ Transport Management (advantageous).

Experience

• 1–3 years’ experience in transport/logistics environment (cross-border experience preferred).       
• Management of people processes and systems