Jobs Available at DHL Supply Chain

Key areas of responsibility include:

• Daily Dispatch and Operations Planning: Assist with planning daily loads, coordinating vehicle assignments, and optimizing routes to ensure cost-efficiency.
• Driver Management and Communication: Serve as the primary point of contact for drivers to provide instructions, troubleshoot issues, and monitor performance.
• Tracking and Monitoring (Track & Trace): Monitor vehicle locations in real-time using GPS systems to ensure on-time deliveries/collections and manage exceptions.
• Transport Documentation and Administration: Collect, verify, and file Proof of Delivery (PODs) and other documentation, such as loading notes, and maintain accurate electronic records.
• Customer Service and Communication: Communicate proactively with clients regarding shipment status, delays, and ETA updates.
• Compliance and Safety: Ensure that all vehicles and drivers comply with company policies, roadworthiness requirements, and legal safety regulations.
• Deviation and Issue Management: Identify and resolve operational disruptions, such as breakdowns, accidents, or delays.
• Reporting: Prepare daily reports on load performance, vehicle utilization, and fuel usage for management review.

Qualifications

• Matric
• Degree/ Diploma in Logistics/ Transport Management (advantageous).

Experience

• 1-3 years’ experience in transport/ logistics environment

Skills/Competencies

• Excellent communicator (Verbal & Written)
• Interpersonal skills
• Computer literacy (MS Office, transport management systems)
• Good analytical and numerical skills
• Willingness to work irregular hours, including early mornings, after-hours, and weekends. 

Languages

• English - verbal and written
• At least 1 other language - Desirable

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Key Responsibilities

• Accountable for the end-to-end execution of transport operations, including planning, coordinating, and expediting the movement of goods and fleet assets from loading through to final delivery and collection.
• Ensures optimal utilization of vehicles and drivers through effective route planning, scheduling, and real-time monitoring to meet service commitments, operational excellence, and business velocity requirements.
• Ensures accurate execution and control of transport activities by maintaining complete and accurate transport documentation and system data, including trip sheets, PODs, fuel usage, and Combined Load Registers.
• Proactively identifies, manages, and escalates operational deviations such as delays, breakdowns, non-conformances, and compliance risks, ensuring timely resolution and minimal service disruption.
• Accountable for ensuring full compliance with DHL Supply Chain policies, SOPs, OSHAC, legislative requirements, and health and safety standards.
• Provides clear operational direction and support to drivers and stakeholders, ensures effective communication of instructions, manages incident and accident reporting, supports change initiatives,
• Maintains service continuity during leave periods to consistently deliver safe, efficient, and customer-focused transport operations.

Qualifications

• Matric
• Degree/ Diploma in Logistics/ Transport Management (advantageous)

Experience

• 1-3 years experience in transport/ logistics environment

Skills/Competencies 

• Excellent communicator (Verbal & Written)
• Interpersonal skills
• Self-driven – can work independently
• Self-disciplined and organized

Languages

• English - verbal and written

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Key Responsibilities

• Transport Planning & Coordination
• Assist in planning and scheduling vehicles for local and cross-border deliveries.
• Monitor vehicle routes, driver allocations, and cargo readiness.
• Track shipments in real-time to ensure on-time delivery.
• Cross-Border Operations
• Coordinate with customs agents, clearing houses, and border officials.
• Ensure all documentation (permits, manifests, waybills, SARS documentation, etc.) is prepared and compliant.
• Monitor cross-border turnaround times and resolve delays.
• Operational Control
• Capture and verify transport data on the system (e.g., trip sheets, PODs, fuel usage).
• Conduct basic fleet checks (vehicle availability, licenses, maintenance schedules).
• Escalate deviations (delays, breakdowns, compliance risks) to the Controller/Manager.
• Compliance & Safety
• Support adherence to company transport policies, SOPs, and safety standards.
• Assist in ensuring compliance with road transport regulations across borders.
• Report and document incidents and accidents.
• Stakeholder Engagement
• Communicate with drivers regarding schedules, documentation, and operational updates.
• Liaise with internal departments (Customs, Finance, Warehousing) and external service providers.
• Provide support to clients on queries relating to deliveries and cross-border status
• On-time departure and delivery rate (local & cross-border).
• Accuracy of transport documentation.
• Reduction of border delays.
• Compliance with regulatory requirements.
• Data accuracy on systems (trip sheets, PODs, expenses).
• Maintain and update the Combined Load Register daily to ensure accurate tracking of loads.
• Assist in preparing tracking reports with updates in the mornings and afternoons for the following clients: BJK, Heineken, SMC, Halewood, Carrera, Braford, DHL Reckitt and Kellogg’s, GUD, Coca-Cola, Chester, Yara, WFP.
• Capture loads accurately in the Load Pad.
• Ensure the Load Pad is consistently updated.
• Distribute load consignment notes to transporters.
• Follow up with transporters regarding loading and offloading schedules, recording relevant times and dates.
• Document any damages and CHEP slips accurately.
• Monitor and follow up on outstanding PODs.
• Provide assistance with queries as required, ensuring timely and accurate responses.
• Assist in the vetting of export and import documents to ensure compliance and accuracy.
• Serve as a weekend operations reliever as needed, ensuring continuity of operations.
• Provide assistance during leave periods, ensuring responsibilities are managed effectively.

Qualifications

• Matric
• Degree/ Diploma in Logistics/ Transport Management (advantageous).

Experience

• 1–3 years’ experience in transport/logistics environment (cross-border experience preferred).       
• Management of people processes and systems      

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Role Outline

• Execute health, safety, quality and environment plans and processes.
• Provide employees a safe and healthy work environment.
• Implement health and safety frameworks and standards, ensuring compliance.
• Adherence to internal and external safety standards, quality standards and relevant regulations.
• Recognize and mitigate potential workplace hazards, unsafe equipment, work practices and working conditons. Undertake inspections of grounds, facilities and premises.
• Analyse and suggest corrective measures to reduce the risks of injuries and job-related threats.
• Draft reports and conduct investigations on job-related injuries and fatalities.
• Draft report on quality nonconformities and determine measures to avoid any recurrence.
• Prepare and examine records of workplace injuries, illness and absences.
• Identify areas of concern and provide information required by regulatory agencies.
• Participate in development of solutions for the transportation of hazardous material.
• Coordinate orientation activities, daily inspections in the operations facilities, grounds and administrative areas.
• Changes in lay-out and installation of new equipment in order to meet safety rules and standards.
• Draft training material, train employees on safety, quality protocols and safety-conscious work performance
• Study and resolve issues in day-to-day health, safety and environment operations.
• Execute practices focusing on increasing effectiveness and efficiency.

Key Responsibilities

• Maintain Minimum Safety Standards (MSS) at 100%
• Manage and maintain ISO 14001, ISO 45001 & ISO 22001 standards, ISO 13485.
• Manage and maintain regulatory requirements associated with the QMS.
• Establish Safety Committees and arrange compliance meetings.
• Implement and maintain all Quality Management related standards (ISO 9001, Good Warehousing Practices)
• Implement and maintain Quality required documents (Quality Manual, SOP's, WI'S, Forms etc.).
• Lead and maintain all CAPA, Change Control, Supplier Management and Training Programmes ensuring it is in compliance with GWP.
• Manage and control of contract service providers for Pest Control, Cleaning Services and Temperature Monitoring Services.
• To ensure full compliance and implementation to all client Quality standards.
• Collate details of location safety incidents and report them using approved platforms (LOGICS) within 48hrs.
• Assist country safety function in the preparation for and the completion of safety related inspections and audits (internal/external).
• Ensure that the 12 Global Safety-First Rules and the 5 Driving Safely Rules are embedded into the workplace  
• Provide general safety information and awareness training to location workforce.
• Liaise with Site Management and the workforce to ensure that 2-way communications is maintained on safety related issues.
• Assist in the investigation of incidents and accidents at the site and drafts reports for the Site and Country management where needed.
• Uses Behaviour Based Safety techniques to engage with the workforce when appropriate.
• Act as the validator for Hazard and Near Miss Incidents input into Logics.
• Manage the Site Plan and ensure that it is amended and updated as required to maintain its accuracy.
• Manage a suitable and sufficient review procedure for the plan at intervals not exceeding 6 months.
• Prepare the plan for periodic audit when needed and assist in its conduct.
• Assist in investigations into Business Continuity Incidents where appropriate.
• Manage the supplier during the surveys/interventions (request permission, deliver work area, control at the end of the works).
• To conduct SHEQ induction and training of all new employees, contractors and visitors.
• Liaise with Third Party Contractors, Clients and Customers regarding Quality Management.
• Ensure that Safety Gemba's and other safety related inspections are conducted periodically.
• Develop and maintain a Document Control System.
• Internal audits and support documentation must be kept as quality records.
• Ensure that deviation reports compiled and signed off.
• Revise the needs Analysis and Training Matrix.
• Continuous Quality Improvement: Ensure that CAPAs (Corrective Action and Preventative Action) are developed and implemented.
• Monitor and evaluate implementation of CAPAs.
• Liaise closely with Client Quality Assurance Lead.
• Submit weekly/monthly progress reports for Change Control /CAPA and Deviation Reports.
• Ensure involvement in any decision to quarantine or dispose of returned, rejected or falsified products.
• Ensuring awareness of customer and quality requirements throughout the organization.
• Work in collaboration with the variance relevant Acts and operational requirements.
• Recording of PPE issues and monitoring their use.
• Ensure that Safety Gemba's and other safety related inspections are conducted periodically.
• Managing Customer complaints.
• Ensure all KPIs are met.

Qualifications

• IOSH Managing Safely course or Country equivalent.
• SAMTRAC/NEBOSH/NOSA
• Matric / Grade 12
• HIRA and HACCP

Experience

• Preference for 2 year minimum experience in division
• Basic knowledge / understanding of safety requirements and concepts
• Experience in environment, health & safety & quality departments.

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Key Accountabilities

Regulatory Compliance

• Oversee the resolution of any legal compliance issues, ensuring compliance processes are developed to avoid in the future Communicate all relevant DPDHL policies Resolve any escalated issues to legal compliance

Security

• Ensure adequate security measures are in place for all sites 
•  Ensure an effective deployment of The DSC 6 Steps security framework across all sites Ensure an effective response to all security risks and manage all claims where applicable

Process Framework

• Define the sites operational potential based on the business strategy and ensure operations are performing to their potential in a simple and sustainable way
• Define the sites KPIs to be achieved this year and next year, and develop plans to achieve these goals
• Manage supplier relationships and appoint new suppliers within guidelines where applicable
• Ensure adherence to customer and contractual requirements
• Manage customer relationships including key negotiations and major issue resolution
• Review the customers regulatory and internal audit results and action plans and develop existing local process frameworks accordingly to avoid a repetition of any negative audit points 

Customer Engagement

• Lead commercial reviews with the customers (growth and renewal) affecting all the sites
• Develop customer relationships year-on-year to ensure customer retention and loyalty
• Manage supplier relationships and appoint new suppliers within procurement guidelines
• Conduct quarterly business reviews with the customers on performance to ensure appropriate level of account profitability
• Work with the customer to identify and propose opportunities to grow the business
• Support Business Development / Account Management on business case preparation and review 
• Help identify and introduce new profitable opportunities to Business Development Develop customer joint business plans and regularly review execution of the plans, removing internal barriers to its achievement
• Support cross-sell by introducing the existing customer with relevant business needs to other DSC products or to other DPDHL divisions

Resource Planning and Management

• Lead the overall approach to resource planning and management, direct reports are recruited, assessed, trained and resources are planned to meet the forecasted volumes and managed to achieve optimum performance within budget and the organisational structure is lean and efficient
• Manage and integrate the competing requirements of sites to deliver a balanced set of results or services
• Recommend whether DSC should add to, or delete from, its existing products/services and the infrastructure of sites, equipment and IT systems
• Leads regular performance reviews with the management team, with focus on profitability and overall efficiency in line with targets

Performance Management

• Accountable for the overall multi year performance of the site, including achievement of agreed customer KPIs, delivering site budget, financial results and other internal KPIs (e.g. safety, operational, employee related etc)
• Ensure the KPI's (e.g. customer KPI's and DSC H&S KPI's) are maintained to the required level and lead initiatives to continuously improve
• Ensure the sites report data accurately and on time
• Conduct regular performance reviews and coaching with direct reports
• Contribute to the development of the business objectives / strategy and translate this into multi year plans
• Monthly Review Process: Have a standardized structure and routine for Monthly Performance reviews for all the sites in the cluster. This is to review both input & output Operational KPIs, Ops excellence programs progress (using DPMs/OPMs) in a structured and standardized format

Site Development Plan

• Create and own 24 month+ Site Development Plans to drive towards LEAN operations, engaging relevant stakeholders to improve sites overall maturity, performance and productivity
• Participate in the Site Development Plans Management Review Process, with personal accountability for those tasks in the plan with target completion times beyond a year

First Choice Continuous Improvement

• Identify and deliver improvement opportunities using First Choice tools at the sites, focusing on delivering continuous improvement and enhanced productivity to grow the business over the next few years
• Identify and share best practice about ways to improve effectiveness and efficiency of all sites; ensure this is integrated into Site Development Plans and engage peers to share best practice between sectors and products
• Ensure sites analyse the environmental impact of the business activities and engage in continuous improvement action to increase environmental efficiency            Conduct OMS FC Confirmation to review & endorse the OMS FC culture in the sites in his culture.
• For Open book contracts, ensure gain share is agreed as per the improvement plans for the year by the Site/General manager.
• Lead the effective use of and perform Gemba Walks and Performance Dialogues to identify and implement areas for improvement.
• Review success of site continuous improvement initiatives driven by Gemba Walks and Performance Dialogs

New Business

• Identification of profitable new target sectors and key clients within the sectors
• Preparation and presentation on DHL Supply Chain credentials to target clients
• Client needs analysis and solution options generation
• Solutions costing and preparation of operations blueprints
• Selling of operational solution and commercial case to Client and relevant Business Units
• Contractual agreements with emphasis on SLA's
• Implementation planning and execution
• Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually
• Support marketing activities, including trade and mailings
• Determine new opportunities by analyzing business needs
• Manage the proposal development process and maintain the time-lines for the proposal teams
• Coordinate with sponsors concerning size, standards, conditions and timing of research
• Develop draft proposals based on team meetings and discussions

People

• Demonstrate an active leadership style
• Lead and participate in Performance Dialogs, Gemba walks and Town Hall meetings
• Lead by example to reinforce behaviours associated with our culture (e.g. Respect & Results, Continuous Improvement, Employee Engagement)Lead a culture where people give and receive feedback in a  constructive and productive manner
• Sponsor CSR (Corporate Social Responsibility) initiatives and engage employees in participation
• Lead regular customer reviews
• Provide active recognition of improvements
• Ensure participation in EOS opportunities and activities
• Provide leadership for the sites in assessing potential, developing talent and succession planning
• Responsibility for recruiting and developing direct reports and managing performance within local guidelines
• Responsible for partnering with local HR Business Partner regarding any employee/industrial relations matters e.g. unions, works councils etc

Education / Qualifications

• Educated to University Degree level or equivalent professional qualification, Essential
• Professional university degree in Logistics, Advantageous
• Matric, Essential

Experience

• Previous experience in managing large scale logistic Operations
• 10 Years Experience within the Supply Chain Industry
• International experience, is an advantage
• Experience in business development roles, is an advantage

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others’ views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging, and achievable objectives
• Coordinates efforts and aligns resources to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Provides candid / regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviours based on feedback
• Takes personal responsibility for career and development