Junior Data Analyst at Kontak Recruitment

• A global travel retail and catering solutions provider is seeking a Junior Data Analyst to support its Africa team and wider business stakeholders. Operating across multiple international markets, the organisation delivers retail, duty-free, and catering solutions through onboard, in-store, and digital channels, supported by innovative technology and data-driven decision-making.
• The role focuses on analysing data, generating insights, and delivering accurate, timely reporting to improve operational efficiency, enhance customer experience, and support strategic business decisions. The successful candidate will work with Power BI and SQL to transform data into meaningful dashboards and reports, contributing to revenue growth, performance optimisation, and business planning. This is a home-based role with the expectation to travel to head office when required, reporting directly to the Head of Merchandising and Data.

Minimum Requirements:

• Degree or equivalent qualification (Computer Science or Information Systems advantageous)
• Business Analysis, BABOK, or Agile certifications (advantageous)
• 1–2 years’ experience in data analytics, data visualisation, or BI environments
• Experience working with businesses to improve BI strategies and operational efficiency
• Experience integrating and consolidating data from multiple sources
• Knowledge of data warehousing and data modelling
• Experience engaging with internal and external stakeholders
• Strong experience with MS BI tools (Power BI preferred), ideally within a retail or commercial environment
• SQL skills including query writing, data structuring, and storage optimisation
• Advanced MS Excel skills (certified or proven experience)
• Proficiency in MS Word (report writing) and PowerPoint (data presentation)
• Strong analytical thinking, logical reasoning, and problem-solving ability
• Project management skills
• Strong verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Ability to quickly understand new information and business impact
• High attention to detail and structured working approach
• Self-motivated with the ability to work independently without close supervision
• Strong interpersonal skills and customer-focused approach
• Adaptable, ethical, and able to manage fluctuating workloads
• 5-year checkable work record required

Duties and Responsibilities:

• Run standard and ad hoc reports using BI tools for regional customer bases
• Analyse data and provide insights to support operational efficiency and strategic decision-making
• Develop and maintain Power BI dashboards and interactive reports
• Make data-driven recommendations for product loading, stock management, range planning, and forecasting
• Support and take responsibility for planning product loading, stock management, and forecasting activities
• Ensure data accuracy in range building and product changes
• Proof and validate documentation to ensure consistency across the business
• Create detailed requirements for new reports for IT development
• Conduct trend analysis to support revenue growth and customer satisfaction
• Identify opportunities to optimise sales performance and reduce waste
• Align product loading strategies with identified trends and opportunities
• Proactively identify potential business impacts using data insights
• Support business cases using data to demonstrate performance and success metrics
• Prepare reports for weekly, monthly, and quarterly governance meetings
• Work closely with customer engagement teams
• Deliver daily, weekly, monthly, and quarterly reports to stakeholders
• Analyse sales performance across channels (including airline-related performance where applicable)
• Conduct digital marketing analysis and track promotional and campaign performance
• Analyse customer satisfaction metrics (CSAT and CITA)
• Monitor rebates and supplier sales performance
• Prepare board-level (Exco) reports
• Ensure data integrity and investigate discrepancies with IT and management
• Develop training material and provide training where required
• Perform additional tasks as required by the line manager