At Kontak Recruitment we offer recruitment services for the Johannesburg and Gauteng Region to employers, assisting with the placement and the full recruitment of personnel on all career levels. Kontak Recruitment is a pastel certified recruiter which manages the entire employment and recruitment service on behalf of clients from job spec writing as well ...
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- A established and growing automotive parts business is looking for a Financial Manager to own the finance function, lead a small team, and keep a fast-moving operation running cleanly and accurately. This is an established position within a growing automotive parts distributor, a company that has been trading for just over three years and is firmly in growth mode. The finance team of four reports directly to this role, and the head office provides strong operational and accounting support, meaning this person can focus on running the day-to-day finance function with confidence.
You'll fit right in if you:
- Have a strong sense of urgency and know how to prioritise under pressure
- Can give clear direction and structure to a junior team
- Are comfortable in a trade/workshop environment, this is not a corporate office
- Can engage confidently with sales and operations people when issues arise
- Take ownership and don't wait for work to come to you
Minimum Requirements:
- Diploma or Degree in Accounting (minimum)
- Minimum 3 years in a similar FM or senior finance role
- Experience in a stock/inventory or product sales business is essential
- Strong Excel, high accuracy, ability to work independently to deadlines
- Assertive, structured, solutions-oriented, excellent communicator
- Automotive experience is advantageous but not required
What you will be responsible for:
Finance & Reporting
- Oversee income statements and ensure all transactions are accurately captured
- Prepare monthly forecasts
- Manage daily and monthly cash flow needs
- Review and reconcile credit card spend
- Daily bank statement review
Reconciliations & Controls
- Daily reconciliation of Salesforce vs ERP ensuring the two systems balance
- Review, verify, and authorise COD creditor reconciliations
- Prepare and review term creditor reconciliations
- Reconcile and review panel shop debtor accounts; issue weekly statements
- Ensure all cashbooks are allocated on a daily basis
- Review Requests for Payment (RFPs) and act as a second reviewer in a 4-step approval process
- Process, evaluate, and approve/reject Requests for Credit (RFCs)
- Review and request approval of capital expenditure requests
- Track second-hand goods, suppliers
- Ensure all supporting documents are in place before transactions are captured
People & Operations
- Manage and direct 4 finance staff, provide daily structure, prioritisation, and guidance
- Monitor debtor and creditor accounts; ensure timely collections and payments
- Engage directly with the sales team to resolve outstanding debtor queries
- Manage the admin department processes and ensure procedures are followed
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- A global travel retail and catering solutions provider is seeking a Junior Data Analyst to support its Africa team and wider business stakeholders. Operating across multiple international markets, the organisation delivers retail, duty-free, and catering solutions through onboard, in-store, and digital channels, supported by innovative technology and data-driven decision-making.
- The role focuses on analysing data, generating insights, and delivering accurate, timely reporting to improve operational efficiency, enhance customer experience, and support strategic business decisions. The successful candidate will work with Power BI and SQL to transform data into meaningful dashboards and reports, contributing to revenue growth, performance optimisation, and business planning. This is a home-based role with the expectation to travel to head office when required, reporting directly to the Head of Merchandising and Data.
Minimum Requirements:
- Degree or equivalent qualification (Computer Science or Information Systems advantageous)
- Business Analysis, BABOK, or Agile certifications (advantageous)
- 1–2 years’ experience in data analytics, data visualisation, or BI environments
- Experience working with businesses to improve BI strategies and operational efficiency
- Experience integrating and consolidating data from multiple sources
- Knowledge of data warehousing and data modelling
- Experience engaging with internal and external stakeholders
- Strong experience with MS BI tools (Power BI preferred), ideally within a retail or commercial environment
- SQL skills including query writing, data structuring, and storage optimisation
- Advanced MS Excel skills (certified or proven experience)
- Proficiency in MS Word (report writing) and PowerPoint (data presentation)
- Strong analytical thinking, logical reasoning, and problem-solving ability
- Project management skills
- Strong verbal and written communication skills
- Ability to work under pressure and meet deadlines
- Ability to quickly understand new information and business impact
- High attention to detail and structured working approach
- Self-motivated with the ability to work independently without close supervision
- Strong interpersonal skills and customer-focused approach
- Adaptable, ethical, and able to manage fluctuating workloads
- 5-year checkable work record required
Duties and Responsibilities:
- Run standard and ad hoc reports using BI tools for regional customer bases
- Analyse data and provide insights to support operational efficiency and strategic decision-making
- Develop and maintain Power BI dashboards and interactive reports
- Make data-driven recommendations for product loading, stock management, range planning, and forecasting
- Support and take responsibility for planning product loading, stock management, and forecasting activities
- Ensure data accuracy in range building and product changes
- Proof and validate documentation to ensure consistency across the business
- Create detailed requirements for new reports for IT development
- Conduct trend analysis to support revenue growth and customer satisfaction
- Identify opportunities to optimise sales performance and reduce waste
- Align product loading strategies with identified trends and opportunities
- Proactively identify potential business impacts using data insights
- Support business cases using data to demonstrate performance and success metrics
- Prepare reports for weekly, monthly, and quarterly governance meetings
- Work closely with customer engagement teams
- Deliver daily, weekly, monthly, and quarterly reports to stakeholders
- Analyse sales performance across channels (including airline-related performance where applicable)
- Conduct digital marketing analysis and track promotional and campaign performance
- Analyse customer satisfaction metrics (CSAT and CITA)
- Monitor rebates and supplier sales performance
- Prepare board-level (Exco) reports
- Ensure data integrity and investigate discrepancies with IT and management
- Develop training material and provide training where required
- Perform additional tasks as required by the line manager
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- Join a vibrant company that specialises in disposable Vape Devices within the FMCG tobacco-alternative space. Rapidly expanding and listed with various retail outlets across South Africa, the business is seeking a dedicated, sales-driven individual to grow its market share. The role is ideal for a motivated “sales hunter” who thrives on prospecting, closing deals, and building long-term client relationships. The company specialises in nicotine FMCG products & alternative products
Minimum Requirements:
- Own Vehicle with valid license (Not Negotiable)
- Grade 12
- Degree / Diploma in Sales
- Experience in FMCG, Forecourt & Retail
- 2 to 3 years of industry-related experience
- Experienced in Territory Management
- Strong sales closing, prospecting, and cold calling skills
- Excellent presentation skills
- Highly motivated and target-driven
Duties and Responsibilities:
- Service existing accounts, obtain orders, and establish new accounts by planning and organising daily work schedules to call on existing or potential sales outlets and trade factors
- Merchandise and display products in a way that stimulates interest and entices customers to purchase
- Adjust sales presentations according to the type of sales outlet or trade factor
- Focus sales efforts by studying existing and potential dealer volumes
- Submit orders using price lists and product literature
- Keep management informed through daily call reports, weekly work plans, and monthly/annual territory analyses
- Monitor competition by gathering marketplace information on pricing, products, delivery schedules, and merchandising techniques
- Recommend changes in products, services, and policies based on competitive developments
- Resolve customer complaints by investigating issues, developing solutions, and preparing reports for management
- Maintain professional knowledge by attending workshops, reviewing publications, and networking
- Maintain historical records of customer and area sales
- Contribute to team success by achieving related results as required
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- An established business is seeking an In-House Legal Counsel to provide comprehensive legal support across all areas of the organisation. This role is responsible for advising executives and departments on legal matters, ensuring regulatory compliance, managing contractual obligations, and mitigating legal risks. The position plays a key role in supporting business strategy through proactive legal guidance, strong governance practices, and effective stakeholder engagement, while overseeing dispute resolution, compliance frameworks, and intellectual property management
Minimum Requirements:
- LLB degree or equivalent legal qualification
- Admitted Attorney or Advocate
- Proven experience in corporate and commercial law
- Strong contract drafting, review, and negotiation experience
- Solid understanding of regulatory compliance and governance frameworks
- Experience in risk management and legal advisory within a business environment
- Ability to manage litigation processes and liaise with external legal counsel
- Strong communication and stakeholder management skills
- High level of commercial awareness and problem-solving ability
Duties and Responsibilities:
- Provide legal advice to executives, management, and business units on operational and strategic matters
- Interpret and apply relevant laws, regulations, and policies affecting the organisation
- Draft, review, negotiate, and manage commercial contracts including supplier, customer, NDA, SLA, and partnership agreements
- Ensure all contracts protect the company’s interests and minimise legal risk
- Develop, implement, and monitor compliance frameworks, policies, and procedures
- Advise on regulatory requirements and ensure adherence to applicable laws and industry standards
- Identify legal and regulatory risks and provide mitigation strategies
- Support corporate governance through board advisory, resolutions, and company secretarial duties
- Manage and oversee disputes, claims, and litigation, including coordination with external legal counsel
- Lead settlement negotiations and contribute to legal strategy
- Draft internal policies and provide legal training and awareness to staff
- Liaise with regulators, government bodies, and industry stakeholders
- Respond to audits, investigations, and regulatory inquiries
- Manage and protect intellectual property including trademarks, patents, and copyrights
- Partner with finance, HR, procurement, and operations to provide commercially sound legal solutions
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- A well-established office furniture manufacturer specialising in ergonomic seating solutions is seeking a proactive External Sales Representative to manage and grow an existing client base. This role is focused on maintaining strong client relationships while identifying opportunities to increase sales within current accounts. Operating primarily in the field, the position requires a self-driven individual who is comfortable being on the road, engaging clients face-to-face, and delivering tailored product solutions. The role plays a key part in driving revenue growth, strengthening customer retention, and representing the company professionally within the corporate and commercial market
Minimum Requirements:
- Matric (Grade 12)
- Proven experience in external / field sales
- Strong account management and client relationship skills
- Ability to upsell and identify new opportunities within an existing client base
- Excellent communication and negotiation skills
- Self-motivated with the ability to work independently
- Own reliable vehicle (non-negotiable)
- Valid driver’s licence (non-negotiable)
- Willingness to travel extensively and spend time on the road
Duties and Responsibilities:
- Manage and maintain relationships with an existing client base
- Conduct regular client visits to ensure satisfaction and retention
- Present solutions tailored to client needs
- Achieve monthly sales targets and revenue objectives
- Build long-term partnerships with clients to drive repeat business
- Provide feedback on market trends and customer needs
- Maintain accurate records of client interactions and sales activities
- Coordinate with internal teams to ensure seamless service delivery
- Represent the company professionally at all client engagements
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- If you've ever driven past a striking pylon sign, a bold illuminated fascia, or a larger-than-life 3D installation and thought "who made that?", this could be the company you've been waiting to work for. Operating across multiple African countries, this signage specialist brings brands to life through innovative, high-impact solutions spanning everything from LED displays to custom fibreglass creations. With an in-house team of designers, engineers, project managers, and sales professionals, they don't just make signs — they make statements.
- This isn't a desk-warming sales job. As Sales Manager, you'll be the driving force behind the commercial success of a business that operates on a seriously impressive scale. You'll lead a sales team, own key client relationships, and make sure those monthly, quarterly, and annual targets don't just get met — they get smashed. If you thrive in a fast-paced, technically exciting environment and know how to turn a great pitch into a signed deal, read on.
What's in It for You
- Lead a talented sales team within a business that has a footprint across Africa
- Work with a diverse and high-profile client base across multiple industries
- Be part of a company where your work is literally visible everywhere you go
- Real ownership of the sales function with room to make your mark
Minimum Requirements
- Matric
- Minimum 6 years' experience in sales and sales management
- Background in planning, financial costing, and a technical understanding of signage or a related manufacturing/production environment
- Solid knowledge of Microsoft Office and general PC literacy
- The ability to read and interpret technical drawings, machining processes, and material specifications
- A head for business planning and a knack for keeping things organised under pressure
Key Responsibilities
- Develop and implement bold sales and marketing strategies that move the needle
- Set ambitious targets and rally your team to hit them, every month
- Build and nurture client relationships that last well beyond the first project
- Manage the timeous submission of RFP/RFX/RFQ tenders with precision
- Recruit, onboard, and develop a high-performing sales team
- Dig into performance reports and turn data into decisions
- Partner with senior leadership to sharpen operations and drive efficiency
- Create clear KPIs for your team and hold them and yourself, accountable
- Solve problems fast and keep clients coming back for more
The kind of person who'll thrive in this role:
- Leads with confidence and communicates with impact
- Handles pressure like a professional and adapts without missing a beat
- Thinks strategically, acts decisively, and brings people along for the ride
- Has the integrity and drive to represent the business at the highest level
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- A growing South African IT solutions company serving clients across South Africa is seeking a Senior IT Infrastructure Specialist to join its team. This is a remote/work-from-home position, with occasional travel to clients within your region.
- You won't just fix problems; you'll shape solutions. As a solutions architect, implementor, and ongoing support resource, you'll play a central role in designing and delivering technology infrastructure that genuinely transforms how businesses operate. If you thrive in a fast-moving environment, love solving complex technical challenges, and take pride in building lasting client relationships, this role is for you.
What's on Offer:
- Fully remote position with a supportive, experienced team behind you
- A dynamic environment where no two days look the same
- Ongoing in-house training, coaching, and opportunities for further education
- Real scope for career growth within a company that invests in its people
- The chance to work with a wide range of clients and industries across South Africa
Technical Skills and Qualifications
- Degree or higher diploma in Technology, Computer Science, or Business Management (preferred)
- Proven experience in a team-based IT environment
- Microsoft Infrastructure & Cloud: Azure, Microsoft 365, SharePoint, Teams
- Microsoft Power Platform: PowerApps, Power Automate, SharePoint integration
- Server & Virtualisation: Server hardware, virtualisation technologies
- Backup & Disaster Recovery: Implementation and management of backup/DR solutions
- IT Security: Firewalls, routers, EDR/XDR/MDR, security policy, penetration testing
- Networking: Layer 2 & 3 design, troubleshooting, and implementation
- Voice: Hosted PABX setup and troubleshooting
- AI & Emerging Tech: Microsoft Azure AI services or equivalent (advantageous)
- Strong documentation, report writing, and project proposal skills
Additional Requirements
- Valid South African driver's licence and own reliable vehicle (non-negotiable)
- Willingness to travel to clients within your region when required
- Flexibility to work after hours when the situation demands it
- Occasional overnight travel may be required.
What You'll Be Doing
- Designing, implementing, and supporting client IT infrastructure, both on-premise and in the cloud
- Acting as a trusted advisor and solutions architect for new and existing clients
- Contributing to and managing projects from proposal through to delivery
- Providing hands-on support across networking, security, server infrastructure, and cloud platforms
- Collaborating with a close-knit team to continuously improve client environments and internal processes
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- A licensed short-term insurer operating within a highly regulated environment is entering a strategic growth phase, expanding into personal and commercial motor, property, and liability lines. The organisation is built on a strong governance, risk, and compliance framework, supported by actuarial oversight and outsourced specialist functions. With a focus on disciplined, quality-driven growth, the business prioritises sound capital management and strict regulatory alignment.
- This role forms a key part of the finance function and supports the organisation’s expansion strategy. The Finance Manager will lead the first-line finance function, ensuring accurate financial management, regulatory compliance, and effective capital and solvency monitoring within a short-term insurance environment. The position operates within an administrative structure, with potential to transition in-house as the business scales.
Minimum Requirements:
- CA(SA) qualification (essential)
- 2–3+ years post-articles experience within a short-term insurance environment
- Completed SAICA Articles
- Short-term insurance (non-life) experience (essential)
- Exposure to motor, property, and liability lines (personal and commercial)
- Strong understanding of SAM, SCR, and ORSA
- Experience with regulatory reporting to the Prudential Authority
- Experience and understanding of IFRS 17
- Advanced Microsoft skills and experience with accounting systems (e.g. Xero, Sage Pastel)
Advantageous:
- Experience with binder / UMA / outsourced models
- Experience with broker due diligence and onboarding
- Experience within a growing or scaling insurer
- Ability to operate in a hands-on, lean environme
Duties and Responsibilities:
Financial Management & Reporting
- Prepare monthly management accounts, budgeting, and forecasting
- Prepare annual financial statements in line with regulatory requirements
- Ensure accuracy and integrity of financial reporting
- Prepare financial reports for Exco and Board
Regulatory & Compliance
- Manage and submit regulatory returns to the Prudential Authority
- Ensure compliance with SAM, IFRS, and insurance regulations
- Support internal and external audit processes
Capital & Solvency Management
- Support ORSA processes and capital planning
- Work closely with actuarial functions
- Monitor SCR and solvency coverage ratios
Operational Finance
- Manage premium, claims, and cashflow processes
- Manage insurer bank accounts and reconciliations
- Ensure controls over binder and outsourced arrangements
Governance & Internal Controls
- Maintain strong internal controls aligned to GOI 3
- Support risk, compliance, and audit functions
- Develop and maintain finance policies and procedures
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- A well-established culinary training institution with over two decades of experience in delivering accredited diploma and certificate programmes is seeking a Senior Lecturer to join its academic team. The organisation operates a structured, high-volume training environment with approximately 100 students on campus at any given time, requiring both practical kitchen-based instruction and classroom-based theoretical teaching across a broad culinary curriculum.
- The role requires a mature, confident, and engaging professional who can effectively manage and mentor young aspiring chefs while maintaining high academic and practical standards. This position combines hands-on culinary demonstration, student assessment, and structured lesson delivery, requiring an individual who is equally comfortable in a kitchen environment and in front of a classroom. The successful candidate will play a key role in shaping future industry professionals while contributing to a disciplined and structured learning environment.
Minimum Requirements:
- Relevant culinary qualification (Diploma or equivalent in Professional Cookery or related field)
- Minimum 5–10 years’ experience within a professional kitchen environment
- Previous lecturing, training, or facilitation experience (advantageous but not essential if strong communication ability is present)
- Assessor and/or Moderator qualification (highly advantageous)
- Strong understanding of culinary fundamentals, including food commodities, preparation methods, and kitchen operations
- Ability to deliver both practical and theoretical training across multiple subjects (e.g. food safety, costing, menu planning, business fundamentals)
- Excellent communication and presentation skills with the ability to engage and manage groups of students
- Confident, outgoing personality with the ability to command respect in a classroom and kitchen environment
- High level of patience, maturity, and emotional intelligence when working with young adults
- Strong organisational and classroom management skills
- Ability to assess student performance and provide constructive feedback
- Must be able to work standard weekday hours with occasional evenings or weekends as required
- Reliable transport and reasonable proximity to the workplace (non-negotiable due to working hours and schedule demands)
Duties and Responsibilities:
- Deliver practical culinary training through live demonstrations and supervised kitchen sessions
- Prepare and present theoretical lessons across a range of culinary and business-related subjects
- Assess, evaluate, and provide feedback on student practical work and theoretical assignments
- Monitor and guide students during practical sessions, ensuring correct techniques and standards are maintained
- Taste and evaluate prepared dishes to ensure quality and learning outcomes are achieved
- Maintain discipline, structure, and engagement within both classroom and kitchen environments
- Prepare lesson plans and ensure all training aligns with the prescribed curriculum and learning materials
- Support examination processes including invigilation, marking, and moderation where required
- Mentor and guide students in their professional development and readiness for industry placement
- Assist with operational requirements of training kitchens, including setup, coordination, and workflow management
- Participate in internal assessments, presentations, and practical evaluations as part of the recruitment and academic process
- Contribute to maintaining high training standards and the overall reputation of the institution
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- This role forms part of a dynamic and growth-focused medical insurance environment, where client retention and relationship management are central to success. The position is responsible for managing an existing portfolio of corporate and individual clients, ensuring high levels of satisfaction, retention, and ongoing value delivery. The role requires a strong understanding of medical insurance products and processes, with a focus on renewals, client engagement, and identifying opportunities to expand services through cross-selling and upselling initiatives
Minimum Requirements:
- Bachelor’s degree in Business, Finance, Healthcare Management, or related field
- RE5 Qualification
- 6 –10 years’ experience within insurance, preferably medical/health insurance
- Strong client relationship management and communication skills
- Solid understanding of medical insurance products, underwriting, and claims processes
- Proven ability to meet retention and revenue targets
- Proficiency in CRM systems and Microsoft Office
Duties and Responsibilities:
- Manage a portfolio of corporate and/or individual medical insurance clients
- Act as the primary point of contact for client queries, renewals, and service-related matters
- Ensure high client retention through proactive engagement and relationship management
- Conduct regular client reviews to identify upsell and cross-sell opportunities
- Coordinate with internal teams (underwriting, claims, customer service) to resolve client issues efficiently
- Prepare and present renewal proposals and policy reviews
- Monitor market trends and competitor offerings to provide informed advice to clients
- Maintain accurate client records and reporting on CRM systems
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- This role is focused on driving new business growth within a competitive medical insurance landscape. The position is responsible for identifying new opportunities, building strategic partnerships, and expanding the client base across corporate and retail markets. It requires a commercially driven individual with strong networking ability, capable of developing and executing sales strategies while working closely with internal teams to deliver competitive and tailored insurance solutions.
Minimum Requirements:
- Bachelor’s degree in Business, Marketing, Finance, or related field
- RE5 Qualification
- 6 –10 years’ experience in sales or business development within insurance (medical insurance preferred)
- Strong understanding of healthcare/medical insurance market dynamics
- Proven track record of achieving or exceeding sales targets
- Excellent networking, negotiation, and presentation skills
- Ability to work independently and drive initiatives
Duties and Responsibilities:
- Identify and pursue new business opportunities in corporate and retail markets
- Develop and execute sales strategies to achieve revenue and growth targets
- Build and maintain relationships with brokers, intermediaries, and key decision-makers
- Prepare and deliver compelling sales presentations and proposals
- Lead tender processes and contract negotiations
- Collaborate with product and underwriting teams to design competitive solutions
- Track pipeline, forecast sales, and report on performance metrics
- Represent the business at industry events, networking forums, and client meetings
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- A well-established manufacturing business is bringing its marketing function in-house and is seeking a motivated and digitally skilled marketing professional to support and grow its brand presence. This role offers hands-on exposure across digital marketing, brand management, and performance-driven campaigns, working closely with leadership to strengthen online visibility, improve lead generation, and enhance brand awareness across multiple channels. The position is ideal for an individual eager to learn, develop, and build a long-term career within a dynamic and evolving environment
Minimum Requirements:
- Degree or Diploma in Marketing, Digital Marketing, Graphic Design, or related field
- 5 years’ experience in digital marketing, marketing coordination, or a similar role
- Experience or exposure to Google Ads campaign management
- Understanding of Google Analytics and data interpretation
- Knowledge of website management and CMS platforms
- Basic understanding of SEO principles (on-page and technical)
- Experience with social media scheduling and content creation
- Graphic design and brand management exposure advantageous
- Strong attention to detail and organisational skills
- Own reliable transport and valid driver’s licence
- Willingness to commute daily to Lanseria
Duties and Responsibilities:
Digital Marketing & Performance
- Manage and optimise Google Ads campaigns
- Track and analyse performance using Google Analytics and reporting tools
- Improve conversion rates and maximise advertising ROI
- Monitor and optimise marketing spend
Website Management & SEO
- Maintain and update website content and structure
- Improve website performance and user experience
- Implement on-page and technical SEO improvements
- Grow organic search visibility
Social Media & Content
- Plan and schedule social media content
- Develop engaging content aligned with brand strategy
- Build and maintain a structured digital content library
- Produce visual and written campaign content
Brand & Creative
- Design marketing materials including brochures, catalogues, and digital assets
- Ensure brand consistency across all platforms
- Support development of brand awareness initiatives
Strategy & Growth
- Assist in developing marketing and brand strategies
- Identify opportunities to improve digital presence and lead generation
- Explore and implement new tools, including AI-driven marketing solution
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- The Spa Therapist, at one of South Africa’s most respected conservation game reserves, delivers professional wellness and beauty treatments to guests while creating a tranquil, luxury bush experience upholding the lodge’s hospitality standards.
- Working conditions: This post is based on the game reserve in the Kalahari, it involves early mornings, weekends and public holidays. The role is physically demand that requires high fitness levels.
- Working conditions: This role is based at the Game Reserve in the Northern Cape. Flexibility is required during peak booking periods, including extended hours when necessary.
- Working cycle: Six weeks on with two weeks off OR Three weeks on with one week off
Requirements:
- Relevant spa qualification (CIDESCO, ITEC, or equivalent)
- Previous experience in a lodge, hotel, or resort spa preferred
- Strong interpersonal and guest service skills
- Professional appearance and attention to detail
- Ability to work flexible hours, including weekends and public holidays
- Physically fit and able to stand for extended periods
Responsibilities:
- Provide professional treatments including massages, facials, manicures, pedicures, and body therapies
- Conduct guest consultations to tailor treatments to individual needs
- Maintain cleanliness and preparation of treatment rooms and spa areas
- Deliver exceptional guest service while ensuring confidentiality
- Promote and upsell spa treatments and retail products
- Manage bookings and coordinate schedules with reception
- Monitor stock levels and assist with ordering supplies
- Adhere to health, safety, and hygiene standards
- Collaborate with camp and front-of-house teams to enhance the guest experience
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- The Reservations Agent, at one of South Africa’s most respected conservation game reserves, is the first point of contact for guests, travel partners, and agents. This role ensures a seamless, accurate, and personalised reservation experience while upholding the lodge’s luxury hospitality standards.
- Working conditions: This role is based at the Game Reserve in the Northern Cape. Flexibility is required during peak booking periods, including extended hours when necessary.
- Working cycle: Six weeks on with two weeks off OR Three weeks on with one week off
Requirements:
- Minimum 2–3 years’ experience in reservations, preferably within luxury hospitality or safari industry
- Proficiency in reservation systems (ResRequest, PANStrat, Opera, or similar)
- Excellent written and verbal communication skills in English (additional languages advantageous)
- Strong attention to detail, multitasking, and time management skills
- Passion for African travel, conservation, and high-end guest service
- Ability to work independently and within a team in a fast-paced environment
- Understanding of the travel trade and global tourism market advantageous
Responsibilities:
- Handle reservation enquiries via phone, email, and booking platforms professionally
- Manage reservations from enquiry to confirmation with accurate system capturing
- Build and maintain relationships with travel agents, tour operators, and guests
- Coordinate with internal departments to ensure a seamless guest experience
- Upsell lodge experiences, safari options, and air transfers
- Manage amendments, cancellations, and special requests efficiently
- Ensure deposits, invoicing, and payments align with company policies
- Support the Reservations Manager with reporting, audits, and database maintenance
Method of Application
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