Bastien Head Therapist at One&Only Resorts

 Job Summary

• The Bastien Head Therapist is responsible for supporting the overall operation and performance of the Pedi: Mani: Cure Studio, ensuring that the highest standards of treatments, guest service, retail, presentation and brand standards are consistently maintained. The Bastien Head Therapist acts as a key link between the BGA team, the Studio and the resort, ensuring effective communication and that the Bastien concept and philosophy are consistently reflected in daily operations.
• A key responsibility is team support and development. The Bastien Head Therapist assists with team training, mentoring and performance, ensuring that therapists maintain excellent grooming, treatment standards, product knowledge and guest service. They provide guidance to team members, support the integration of new employees and help create a positive and professional working environment.
• The role also involves being hands-on with treatments and guest service, ensuring that all treatments are performed correctly and consistently according to Bastien standards. The Bastien Head Therapist recommends appropriate products and aftercare to guests, supports retail sales and ensures that treatment areas and product displays are clean, organised and professionally presented.
• The Bastien Head Therapist supports the commercial and operational performance of the Studio by assisting with daily targets, stock monitoring, product ordering, guest feedback and reporting. They work closely with the relevant management team to identify opportunities to improve guest satisfaction, retail performance and overall Studio operations.
• Strong communication and collaboration with other resort departments are essential to ensure smooth bookings, effective promotion of the Studio and a consistent understanding of the Bastien concept, treatments and products.
• Overall, the Bastien Head Therapist is expected to be a strong role model and brand ambassador, leading by example and ensuring exceptional treatment quality, guest experience, teamwork and adherence to Bastien standards while representing the brand with professionalism, passion and excellence.

Key Requirements:

• Minimum 2 years’ experience as a Bastien Therapist.
• Strong knowledge of the Bastien Concept and Philosophy.
• Excellent treatment and product knowledge.
• Strong guest service and retail skills.
• Ability to train, mentor and support fellow therapists.
• Strong communication, organisational and teamwork skills.
• High standards of grooming, professionalism and attention to detail.