Reservations Agent (Kalahari) at Kontak Recruitment

• The Reservations Agent, at one of South Africa’s most respected conservation game reserves, is the first point of contact for guests, travel partners, and agents. This role ensures a seamless, accurate, and personalised reservation experience while upholding the lodge’s luxury hospitality standards.
• Working conditions: This role is based at the Game Reserve in the Northern Cape. Flexibility is required during peak booking periods, including extended hours when necessary.
• Working cycle: Six weeks on with two weeks off OR Three weeks on with one week off

Requirements:

• Minimum 2–3 years’ experience in reservations, preferably within luxury hospitality or safari industry
• Proficiency in reservation systems (ResRequest, PANStrat, Opera, or similar)
• Excellent written and verbal communication skills in English (additional languages advantageous)
• Strong attention to detail, multitasking, and time management skills
• Passion for African travel, conservation, and high-end guest service
• Ability to work independently and within a team in a fast-paced environment
• Understanding of the travel trade and global tourism market advantageous

Responsibilities:

• Handle reservation enquiries via phone, email, and booking platforms professionally
• Manage reservations from enquiry to confirmation with accurate system capturing
• Build and maintain relationships with travel agents, tour operators, and guests
• Coordinate with internal departments to ensure a seamless guest experience
• Upsell lodge experiences, safari options, and air transfers
• Manage amendments, cancellations, and special requests efficiently
• Ensure deposits, invoicing, and payments align with company policies
• Support the Reservations Manager with reporting, audits, and database maintenance