Junior Data Support Consultant | Waterfall, Gauteng at PSG Konsult Ltd

Description:

To ensure the quality and authorise and confirm all processed client instructions to clients and financial advisers. This position reports to a Team Leader.

Responsibilities:

• Complete incoming projects/reports/JIRA tickets and attending to it as per stipulated business processes
• Attend to project tasks work accurately and within agreed timelines
• Ensure that all complex queries/ad hoc requests and escalations are attended to timeously and feedback is provided to all stakeholders
• Maintaining strong and essential relationships across all business units
• Maintain 95% quality standard by not creating operational risk events
• Highlight all processing gaps that are identified through in the complex queries, escalations and projects
• Keep up to date with Legislation and implementation of changes
• Ensure that all ad hoc projects assigned are managed according to the agreed timelines and completed as contracted
• Understanding of risk and compliance processes and issues
• Providing input on infrastructure and business processes to improve efficiency and quality service
• Maintain and manage fair and equitable internal and external customer relations in line with TCF Regulations and PSG processes and policies

Minimum requirements:

• A relevant financial or business degree
• 1-2 years in the financial services industry
• Excellent verbal and communication skills
• Proficient in Microsoft Excel, Word and PowerPoint

Skills/ Competencies:

• Numeric ability
• Client focussed
• Accuracy skills essential
• Strong verbal and written communication skills
• Ability to work under pressure
• Ability to deal with complexity
• Systematic and organised
• Attention to detail
• Ability to recognise, communicate and assist in solving problems
• Ability to prioritise and function positively under pressure
• Ability to function as part of a team