Junior Dev Ops Engineer at Santam Insurance

JOB DESCRIPTION

• The incumbent will form part of the IT4IT Team (the IT Support Team) and work with all the development teams (Guidewire, JDE, Microsoft, Java, etc.).
• This includes working specifically with Technical Architecture and Release & Deployment Management to support and maintain the IT Support technical infrastructure, DevSecOps processes & procedures.
• Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.

PRINCIPLE ACCOUNTABILITIES

• Technical support of IT Support technology (hardware, software, including upgrades, resolving vulnerabilities). The technology is primarily based on Atlassian products, but also includes other software and technology components.
• Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
• Monitoring and management of hardware & software resources across all environments and taking pro-active action where required.
• Collaborating with Architects, Technical Specialists and Team Leaders on ways to automate and improve the development, release management and production observation processes & procedures
• System troubleshooting and maintenance
• Installation of software (from operating systems through to applications) across environments
• Management and leadership of the IT4IT Team

General Functions

• Consult with the Solution Architects on the development platforms (Guidewire, JDE, MS D365, .Net, Java, Cloud) in terms of application configuration and infrastructure to support application services
• Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
• Identification of potential risks / issues and give input into risk plan
• Develop and maintain a comprehensive understanding of the internal workings of key software packages within IT Support.
• Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
• Manage, mentor and support the rest of the IT4IT Team.

Quality Assurance

• Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
• Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT

QUALIFICATIONS AND EXPERIENCE

• National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
• Minimum of 2 - 3 years relevant experience
• Working experience with Windows & Redhat Linux.
• Working experience with Atlassian DataCenter and clustering.
• Proficient in development languages such as Java and Python.
• Experience with CI/CD (continuous integration, continuous delivery) tools
• Experience in application development, version control, support and release management
• Experience with Docker and Kubernetes for container management and orchestration.
• Expertise in setting up and managing and maintaining Nexus, Sonar and Bamboo and Bitbucket
• Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial

KNOWLEDGE

• Familiarity with monitoring tools and the management thereof
• Understanding of software development principles and practices
• Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, NFS/NAS, etc.
• Knowledge of security best practices, encryption, and identity management and the ability to implement security measures in CI/CD pipelines and infrastructure
• Understanding of Agile and Scrum methodologies.
• Familiarity with both SQL and NoSQL databases and Round Robin databases.

COMPETENCIES

• Competent in problem solving and troubleshooting at application and networked infrastructure levels
• Creativity in finding efficient solutions to technical problems
• Stakeholder management as it relates to business and technical users at different levels in the organisation
• Research and presentation skills
• Must be able to work in a team focused highly pressurised and dynamic environment
• Investigation and analysis of information
• Planning and organisation
• Communication of technical guidance and instruction to team members
• Ability to write technical instructions in the use of programs and / or program modifications
• Ability to accept accountability for actions and decisions
• Ability to lead and direct resources