Junior Field Services Technician at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies has an opportunity available for a Junior Field Services Technician, reporting into the Regional IT Operations Lead and guided by Senior Field Services Technicians, is an entry-level operational role supporting the stability and availability of IT systems and devices across Dis-Chem stores, distribution centres, and offices.
• The role focuses on building foundational field-based IT support capability while providing supervised, hands-on support for end-user devices, POS equipment, store networks, peripherals, and basic infrastructure components.
• The Junior Field Services Technician contributes to incident resolution, routine maintenance, new store support activities, and documentation, developing the skills required to progress into senior field support or IT operations roles.
• The role operates within a retail-critical, customer-facing environment, adhering strictly to operational procedures, security controls, and defined escalation paths to minimize disruption to store trading.

Requirements

• Matric (Grade 12); IT-related diploma or certificate advantageous
• 1–2 years’ experience in IT support, service desk, or field services roles
• Exposure to retail, multi-site, or customer-facing environments advantageous
• Basic knowledge of PCs, POS devices, printers, and peripherals beneficial

Responsibilities

Field service delivery & learning

• Provide first- and second-line on-site IT support under supervision
• Assist with troubleshooting and resolving issues related to POS devices, end-user equipment, printers, scanners, and store peripherals
• Support basic store network and connectivity checks (under guidance)
• Assist with device installations, swaps, break/fix activities, and new store or refurbishment support
• Build understanding of end-to-end store technology dependencies and operational workflows

Quality, testing & operational support

• Perform basic validation and testing of devices and systems after fixes or installations
• Follow defined checklists and procedures to ensure consistent, high-quality outcomes
• Assist with root-cause identification for recurring store issues under guidance
• Follow incident, request, and change management processes consistently
• Support stable store operations during peak trading and critical business periods

Governance & ways of working

• Adhere to IT operations standards, security policies, and access controls
• Operate strictly within approved procedures, controls, and escalation frameworks
• Ensure compliance with asset management, device handling, and audit requirements
• Maintain accurate documentation, job notes, and asset updates (ITAM/CMDB)
• Escalate risks, unresolved issues, or safety concerns promptly to senior technicians or regional leads

Ways of working (Agile & squad-based)

• Work as part of a Regional IT Operations / Field Services squad under senior guidance
• Participate in planning and coordination activities as appropriate
• Learn through hands-on field delivery, coaching, and structured feedback
• Operate with discipline, accountability, and a continuous improvement mindset
• Build operational capability while supporting stable, secure store technology delivery

Competencies

• Foundational understanding of end-user computing, POS devices, and store IT environments
• Structured, practical problem-solving approach
• High attention to detail and accuracy in physical and technical tasks
• Ability to follow defined procedures, checklists, and escalation paths
• Willingness to learn and develop across IT operations and field support domains
• Reliable, customer-focused, and service-oriented mindset

Key Performance Indicators

• Timely resolution of assigned field support incidents and service requests
• Accuracy and quality of diagnostics, work notes, and handovers
• Reduction in repeat incidents caused by incorrect fixes or incomplete execution
• Adherence to SLA and response-time targets for on-site support
• Compliance with IT operations procedures, security standards, and asset controls
• Accuracy of device installation, replacement, and configuration tasks
• Quality and completeness of documentation and asset updates
• Demonstrated progression in technical and operational capability
• Effective use of coaching and feedback from senior technicians
• Contributes positively to team culture, engagement, and continuous improvement

Special Conditions of Employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Closing Date 02 October 2026