Junior Functional Coordinator at Discovery Limited

Key Purpose

• To Serve as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the MSOI businesses and departments, supporting the day –to –day management of operational activities.

About DiscoveryAreas of responsibility may include but not limited to

• Overseeing the success of the division by liaising with major stakeholders in the business
• Support a team of Associate Specialists and develop and maintain support structures to deliver on the strategic objectives of AHH
• To provide functional support and coordinate processes and projects
• Analyze reporting and facilitate solutions to improve efficiency and client experience
• Pro-actively identifying and implement/facilitate opportunities for process improvement.
• Facilitate and provide input on projects
• Engagement and collaboration with a wide range stakeholders within the business in order to optimize the service delivery model
• Holistically support the various business models through extended networking and collaboration, driving best practices, consistency and value across the business in support of business outputs
• Identify where processes are either outdated, not optimal or do not exist and ensure business processes (SOPs) are created for all new initiatives.
• Lead process review task teams to ensure relevant and optimal processes exist for all query types
• Design, communicate and implement new processes across all teams
• Provide input and sign-off on new processes that could affect the functions
• Ensure that shared business content is up to date and relevant
• Liaise with Quality management to ensure that standards up to date and relevant
• Engage MI data sources to ensure that reporting for the relevant activity is up to date
• Support Administration of Forums, project documents, action logs and minutes to ensure they are updated.
• Review existing templates and have new templates created where there is a business needAnalyze trends and data to identify inefficiencies and provide solutions to inefficiencies
• Facilitate and implement solutions to improve efficiency of functions
• Assist with consolidating data and compiling management reports, dashboards and ad-hoc reporting
• Compile weekly/monthly reports for general tracking, projects and initiatives
• Attending operational, project and forum meetings
• Communication material input, review, sign off
• Relationship building and management with service areas and other internal clients
• High level query resolution from all stakeholders
• Analyzing spreadsheets and data across the board
• Involvement in adhoc, annual and year end campaigns/projects
• Collaboration with key stakeholders

About Personal Attributes and Skills

• Ability to make prompt, clear decisions, which may involve tough choices and considered risks
• Exceptional interpersonal and networking skills at different levels
• Strong analytical ability with numerical and qualitative data
• Coaching and people development skills
• Decision-maker with a solution-oriented approach, who is able to identify, drive, and implement effective decisions
• Dynamic, strategically minded visionary who adapts to changing circumstances
• Identifies opportunities for continuous improvement in the organization

Education and Experience

• About DiscoveryThe following are essential criteria for the position

Experience:

• Minimum 2 years Health experience
• Project administration/ initiatives experience
• Team Leader experience advantageous

Knowledge and Skills: 

• Product and process knowledge
• Intermediate Excel knowledge
• Excellent Written and Verbal Communication

The following knowledge and skills will be advantageous:

• MS office with advanced excel skills advantageous
• Experience in analyzing data
• Foreign Language proficiency, especially French and/or Portuguese
• Prior exposure to working with multinational teams
• Willingness to travel on the African Continent or internationally when required

Education: 

• Matric Pass
• Bachelors Degree advantageous