Latest Jobs at Discovery Limited

Key Purpose

• To Serve as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the MSOI businesses and departments, supporting the day –to –day management of operational activities.

About DiscoveryAreas of responsibility may include but not limited to

• Overseeing the success of the division by liaising with major stakeholders in the business
• Support a team of Associate Specialists and develop and maintain support structures to deliver on the strategic objectives of AHH
• To provide functional support and coordinate processes and projects
• Analyze reporting and facilitate solutions to improve efficiency and client experience
• Pro-actively identifying and implement/facilitate opportunities for process improvement.
• Facilitate and provide input on projects
• Engagement and collaboration with a wide range stakeholders within the business in order to optimize the service delivery model
• Holistically support the various business models through extended networking and collaboration, driving best practices, consistency and value across the business in support of business outputs
• Identify where processes are either outdated, not optimal or do not exist and ensure business processes (SOPs) are created for all new initiatives.
• Lead process review task teams to ensure relevant and optimal processes exist for all query types
• Design, communicate and implement new processes across all teams
• Provide input and sign-off on new processes that could affect the functions
• Ensure that shared business content is up to date and relevant
• Liaise with Quality management to ensure that standards up to date and relevant
• Engage MI data sources to ensure that reporting for the relevant activity is up to date
• Support Administration of Forums, project documents, action logs and minutes to ensure they are updated.
• Review existing templates and have new templates created where there is a business needAnalyze trends and data to identify inefficiencies and provide solutions to inefficiencies
• Facilitate and implement solutions to improve efficiency of functions
• Assist with consolidating data and compiling management reports, dashboards and ad-hoc reporting
• Compile weekly/monthly reports for general tracking, projects and initiatives
• Attending operational, project and forum meetings
• Communication material input, review, sign off
• Relationship building and management with service areas and other internal clients
• High level query resolution from all stakeholders
• Analyzing spreadsheets and data across the board
• Involvement in adhoc, annual and year end campaigns/projects
• Collaboration with key stakeholders

About Personal Attributes and Skills

• Ability to make prompt, clear decisions, which may involve tough choices and considered risks
• Exceptional interpersonal and networking skills at different levels
• Strong analytical ability with numerical and qualitative data
• Coaching and people development skills
• Decision-maker with a solution-oriented approach, who is able to identify, drive, and implement effective decisions
• Dynamic, strategically minded visionary who adapts to changing circumstances
• Identifies opportunities for continuous improvement in the organization

Education and Experience

• About DiscoveryThe following are essential criteria for the position

Experience:

• Minimum 2 years Health experience
• Project administration/ initiatives experience
• Team Leader experience advantageous

Knowledge and Skills: 

• Product and process knowledge
• Intermediate Excel knowledge
• Excellent Written and Verbal Communication

The following knowledge and skills will be advantageous:

• MS office with advanced excel skills advantageous
• Experience in analyzing data
• Foreign Language proficiency, especially French and/or Portuguese
• Prior exposure to working with multinational teams
• Willingness to travel on the African Continent or internationally when required

Education: 

• Matric Pass
• Bachelors Degree advantageous

go to method of application »

About the role

• This Marketing Consultant role is for the Discovery Health portfolio. Discovery Health is the leading medical scheme administrator in South Africa, providing administration and managed care services to over 3.3 million beneficiaries. We provide administrative and managed care services to Discovery Health Medical Scheme, South Africa’s largest open medical scheme, as well as 18 restricted medical schemes on behalf of leading corporate clients.
• This portfolio is responsible for marketing strategies that support key Discovery Health strategic initiatives, specifically driving engagement of Discovery Health Medical Scheme members to shift key health behaviours and improving health outcomes through the uptake of key value-added offers and member benefits.

Key Purpose

• The implementation of brand and communication strategy within required timelines, within budget and at the Discovery marketing standard.

Areas of responsibility may include but not limited to

• Input into the creation and implementation of marketing project plans
• Translate communication into different media and positioning for different audiences
• Interact with relevant business areas and marketing centres of excellence:
• Align on marketing deliverables 
• Obtain and manage approval aligned to the sign off SOP
• Manage expectations of all stakeholders
• Maintain and build reciprocal relationships
• Budget monitoring and supporting the costing and approval process
• Take end-to-end accountability and responsibility for assigned marketing deliverables
• Ensure quality of outputs and attention to detail
• Reflect on all projects and identify opportunities for continual improvement

Competencies

• Exceptional verbal and written English communications skills
• Verbal and written French and/or Portuguese communications skills (advantageous but not a requirement)
• Exceptional attention to detail
• Above average ability to multi-task on multiple projects without compromising deliverables or stakeholder relationships
• Time and project management skills
• Ability to convert technical information to audience appropriate communication
• Ability to critically evaluate communication elements including rationale for channel selection
• Influence and persuasion skills aligned to project deliverables 
• Ability to work well in within the brand team as well as across cross-functional teams
• Ability to structure, present and sell new ideas

Education and Experience

Qualifications

• Minimum 3 year relevant undergraduate degree, honours preferable
• Minimum 3 years experience in Marketing, PR or Communication
• Relevant clinical and healthcare experience would be advantageous.  

Knowledge

• Discovery’s products
• All relevant promotional channels
• Agency process and relationships
• Print and production processes
• Critical elements of successful communication
• Broader marketing planning

go to method of application »

Key Purpose

• This position is based in DFCR Telemarketing call centre, and reports to the sales manager. The successful individual will be required to conduct telemarketing across various product lines.

Areas of Responsibility may include but not limited to:

• Providing qualified sales leads to Financial Advisors.
• Setting up appointments for Financial Advisors.
• Confirming, rescheduling, and maintaining accurate appointment schedules.
• Managing leads to ensure proper tracking of lead status for management visibility.
• Engaging with clients regarding Life, Investments, Health, Bank, and Insure products.
• Providing accurate information and routing queries appropriately to ensure a positive client experience.
• Recording, updating, and maintaining accurate customer information in relevant systems.
• Consistently ensuring that daily and monthly targets are met or exceeded.
• Demonstrating discipline, accuracy, and commitment in follow-through on assigned tasks.
• Actively participating in team meetings.
• Taking ownership of telemarketing improvement initiatives.
• Completing additional action items or duties as assigned to support business objectives

Competencies

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Call Center experience
• Knowledge of MS Word and Excel
• Tertiary qualification an advantage
• NQF 4 / 5 and RE 5 qualification is

go to method of application »

Key Purpose

• As a Senior Product Manager you will play a critical role, as the bridge between software-engineering teams, Discovery products SMEs and our external partners. You will be responsible for ensuring that our products are designed, developed, launched, and maintained.
• You will collaborate with cross-functional teams and key internal and external stakeholders to communicate the voice of the customer, inform the product roadmap, articulate new features and enhancements to engineering team, coordinate the successful implementation of product releases, and support ongoing product use while ensuring focus on Discovery’s strategic vision and goals.
• You are skilled at communicating with precision and implementing product strategy with ease. Balancing creativity with analytical decision making, you are highly organized and driven by the desire to create exceptional customer experiences that both inspire and improve lives.

Areas of responsibility 

• Lead the development and execution of product plans for key initiatives, such as the introduction of new product features, capabilities, or enhancements.
• Work closely with Digital Channels’ partners to understand strategy, needs and pain points.
• Work with Digital Channels and technology teams to manage the backlog for maintenance and enhancements.
• Be a key participant in the product development life cycle including prioritizing and working closely with engineering to maintain the product and deliver high quality, customer cantered products within agreed timelines.
• Collaborate closely with R&D and technology partners, building the core components that enable critical underlying functionality of the product, to understand the impact on customer experience.
• Maintain an ongoing proactive partnership with technology team members to ensure business demands are understood and delivered within agreed timelines.
• Effectively communicate program status and progress against objectives to clients and senior management. Synthesize relevant information on key milestones, success criteria, opportunities, dependencies, and risks.
• Escalate critical issues appropriately.
• Work closely with internal partner market teams to ensure product adoption and smooth implementation.
• Responsible for product enablement & promotion both to internal and external stakeholders.
• Monitor and drive adoption of new product features.
• Identification and monitoring of key performance indicators.
• Maintain awareness of trends and innovations in health and wellness.
• Provide mentorship, oversight and coaching to Digital Product Owners in the team
• Participation in group-level digital customer experience discussions and projects / programmes
• Manage the portfolio of 3rd party ecosystem partnerships ensuring smooth contracting, relationship management, etc.
• Manage the relationships with other areas of the business that provide dedicated resources to digital e.g. data/marketing etc
• Responsibility for the overarching data / metrics relating to the performance of the overall digital programme

Personal Attributes and Skills

• Excellent relationship building skills, with ability to establish trust and credibility.
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience  
• Comfortable working at all levels of the organisation
• Ability to straddle the big picture and the finer details of product definition
• Ability to articulate complex problems succinctly
• Strong time-management and organizational skills with ability to objectively prioritize 
• Highly self-motivated and results driven
• Ability to deliver on multiple projects simultaneously and thrive in a fast-paced, results-driven, highly matrixed environment

Education and Experience

• 3+ years product management experience
• Formal tertiary degree or higher qualification
• Good understanding of waterfall and lean/agile product development lifecycle 
• Safe trained Product Manager advantageous
• Consulting background advantageous
• Design thinking experience advantageous
• Knowledge of Discovery Health products

go to method of application »

Job Purpose

• The behavioral content analyst will be responsible for creating and maintaining high-quality, client-facing content across digital and assisted channels specifically focused on engagement.  The purpose of the job is to manage the continuous enhancement and improve pipelines for engagement communications, including: content creation, template testing, content adjustment, content review, and managing content through the various approval steps.

Areas of responsibility may include but not limited to

Content Strategy & Development

• Own and evolve the content strategy for all engagement communications.
• Process management of how engagement communications meet business needs.
• Ensure content is accurate, consistent, and aligned with Discovery Bank’s tone and voice.

Digital Innovation & Content Technology

• Stay ahead of digital trends in content creation, including AI-assisted writing, personalisation engines, and voice interfaces.
• Evaluate and implement content tools (e.g. CMS platforms, chatbot builders, A/B testing tools) to streamline workflows and improve content delivery.
• Collaborate with UX/UI teams to ensure content is integrated seamlessly into digital experiences (e.g. app flows, web journeys, chatbots, WhatsApp).
• Collaborate with CVM and MLOps to ensure content tools are integrated with the necessary pipelines.

Omnichannel Content Strategy

• Develop and maintain a cohesive content strategy for CVM across all digital touchpoints including Banking app, WhatsApp, websites, chatbots, email, and social media.
• Ensure content is responsive and adaptive to different devices and platforms.
• Collaborate with marketing on recommended data driven targeting and personalisation
• Use client data and behavioural insights to tailor content for different segments and personas.
• Work with analytics and data science teams to measure content performance and optimise based on user engagement and feedback.

Quality Assurance & Governance

• Oversee quality control and sign-off processes for all content.
• Ensure business rules and regulatory requirements are consistently applied across platforms.
• Maintain a single source of truth for content, incorporating business standards and change governance.

Regulatory & Compliance Alignment

• Ensure all content complies with financial regulations, data privacy laws, and internal governance standards.
• Maintain audit trails and version histories for all client-facing content
• Stakeholder Engagement
• Collaborate with Product, UX, Legal, Compliance, Marketing and Customer Service teams to ensure content meets client and business needs.
• Act as the central point of contact for content-related queries and updates in CVM.

Insights & Optimisation

• Use customer insights and analytics to refine and improve content.
• Analyse performance of content and communications to identify opportunities for enhancement.
• Prepare performance reports for management on marketing and engagement initiatives.

Project & Process Management

• Manage content projects from initiation to delivery.
• Coordinate content updates across channels and ensure timely execution.
• Support special projects and engagement initiatives as required.

Team Leadership

• Own the end-to-end process of content management in the Research and Development team.
• Manage and improve the continues pipeline for all engagement communication, and support change management.
• Foster collaboration across teams and ensure alignment with business goals.
• Manage all marketing-related campaign and data requests.

Technical Skills and Knowledge

• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Microsoft SQL and content management systems.
• Excellent writing, editing, and proofreading abilities.
• Familiarity with customer journey mapping and UX principles.
• Strong leadership and communication skills
• Must demonstrate proven ability in digital and content communication.

Education and Experience

• Bachelor’s degree in Analytics, Marketing, or Engineering related field.
• Minimum 2 years of experience in relevant field (e.g. business analyst, digital/customer/marketing analyst)
• Experience with AI tools for content generation, translation, and summarisation.
• Experience working in digital banking or financial services is advantageous.
• Experience working on dashboard reporting is advantageous.
• Experience working with content management systems or UX writing is advantageous.

go to method of application »

Job Purpose

• The Coordination Manager is accountable for building a high-performance culture within the team, ensuring proactive delivery, strategic process oversight, and alignment to divisional objectives. This role requires an experienced people leader who has successfully managed teams in a high-volume, fast-paced operational environment. To Provide full coordination support to the management of the Learning and Development Function in the achievement of the set deliverables
• Proven experience managing a team of 5 or more direct reports, including performance management, succession planning, workforce planning and delivery accountability

Key Outputs may include but are not limited to:

• Strategic Leadership: Lead the development and execution of departmental strategies, ensuring alignment with broader organisational goals and driving continuous improvement initiatives. Actively contribute to the design and implementation of coordination processes and organisational change programmes. Take accountability for achieving business objectives, managing allocated budgets, and delivering performance improvements across multiple teams or functions.
• Team Leadership & Development: Provide mentorship, operational guidance, and robust support to team leaders and coordinators, fostering a collaborative, high-performing, and learner-centred environment. Set clear expectations, conduct regular performance reviews and development planning, and create opportunities for ongoing skill development and career progression. Champion a culture of professionalism, service excellence, and psychological safety, ensuring open communication and a shared sense of purpose.
• Cross-functional Project Oversight: Oversee the planning, coordination, and delivery of complex training programmes and cross-functional projects, ensuring alignment with strategic objectives and effective resource allocation. Exercise decision-making authority that impacts the wider department or business unit, and ensure all logistical requirements are met through stakeholder collaboration.
• Accountability & Governance: Assume direct responsibility for departmental outcomes, including compliance, risk management, and the development, implementation, and monitoring of policies and procedures. Ensure that all activities meet regulatory, quality, and business standards.

Attributes:

• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Speaks fluently and writes in a well-structured and logical manner.
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Job Requirements:

Work Experience:

• Minimum 5 years’ experience in a leadership role, with a demonstrable track record of delivering business objectives and driving performance improvements through others.
• Evidence of successful strategic planning, stakeholder management at a senior level, and oversight of complex projects or programmes.
• Experience leading a team, developing policies and procedures, and ensuring departmental compliance, risk management, and governance.
• Intermediate Microsoft Excel Skills
• Facilitation Skills
• Experience leading through change and operational transformation
• Proven success in improving team productivity and efficiency metrics
• Ability to translate divisional strategy into measurable operational outcomes
• Reporting through dashboards and tools such as PowerBI

Education

• A tertiary education (preferably a degree or Diploma).
• A formal Project Management Diploma / Training course is preferential.
• Education, Training and Development Certificate or Advanced Certificate is preferential.

Technical Skills/Knowledge

• Strategic Planning:  Skills in developing, executing, and evaluating departmental and organisational strategies, including change management and process improvement.
• Stakeholder Management: Expertise in engaging, influencing, and managing relationships with senior internal and external stakeholders to achieve strategic objectives.
• Project and Programme Management: Proven ability to oversee and deliver complex projects or programmes, including resource planning, risk mitigation, and performance measurement.
• Compliance & Policy Development: In-depth knowledge of compliance requirements, risk management practices, and experience in policy and procedure development and implementation.
• Team Leadership & Coaching: Strong capability in leading, developing, and motivating multi-level teams, fostering a culture of high performance and continuous improvement.
• Knowledge of data analytics tools to extract insights from training performance and financial data.