Telesales Consultant at Discovery Limited

Key Purpose

• This position is based in DFCR Telemarketing call centre, and reports to the sales manager. The successful individual will be required to conduct telemarketing across various product lines.

Areas of Responsibility may include but not limited to:

• Providing qualified sales leads to Financial Advisors.
• Setting up appointments for Financial Advisors.
• Confirming, rescheduling, and maintaining accurate appointment schedules.
• Managing leads to ensure proper tracking of lead status for management visibility.
• Engaging with clients regarding Life, Investments, Health, Bank, and Insure products.
• Providing accurate information and routing queries appropriately to ensure a positive client experience.
• Recording, updating, and maintaining accurate customer information in relevant systems.
• Consistently ensuring that daily and monthly targets are met or exceeded.
• Demonstrating discipline, accuracy, and commitment in follow-through on assigned tasks.
• Actively participating in team meetings.
• Taking ownership of telemarketing improvement initiatives.
• Completing additional action items or duties as assigned to support business objectives

Competencies

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Call Center experience
• Knowledge of MS Word and Excel
• Tertiary qualification an advantage
• NQF 4 / 5 and RE 5 qualification is