Job Opportunities at Stryker

Summary:

• The Associate Manager, Kitroom is responsible for leading the loan kit operation in order to meet customer service and quality requirements. They will take responsibility for ensuring the loan kit operational metrics are delivered on time every time. This encompasses the entire operational process related to that specific area, ensuring a “Best in Class” organisation is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimise inventory. A key component of this role will also be to lead, coach and develop the team as well as importing and exporting best in class talent. The Associate Manager will be expected to act as a deputy for the Manager of their department, leading by example and assisting in the overall running of the team. This will include helping to manage the daily workload (including capacity planning and creating action plans), assisting in ensuring that processes are in place and being followed, that opportunities are identified for improvement and acted upon and that engagement is part of the day to day culture. The Associate Manager would be expected to participate in regional projects, which may include integration work from Mergers & Acquisitions.  
• The Associate Manager is expected to continuously drive process improvement within the Kit room processes using lean six sigma tools. The Associate Manager will directly manage and develop employees up to and inclusive of Supervisors. 

What you will do: 

• Support the Customer Logistics strategy. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department. 
• May be required to devise the Loan Kit strategy for the country/ region. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.
• Leading & motivating the workforce. This may include indirect management of third-party employees within the region that support Stryker business
• Take responsibility for and work in collaboration with other stakeholders to achieve departmental and divisional KPIs and objectives such as Kit service level, efficiency, inventory, quality & any relevant financial performance metrics. 
• Manage effective communications with the team to deliver operational targets, resolve issues and complete team briefings effectively 
• Complete all activities related to capacity planning including creation and presentation of business cases to upper management. This may include holiday planning, sickness/ absence processes etc.  
• Complete all people management processes including management of Performance Improvement plans, individual development plans, annual performance review process, feedback and coaching, interviews/ talent selection, Return to Works.  
• Complete and remain up-to-date on all Stryker approved leadership training programs  
• Accurately monitor and use relevant production KPI's to ensure maximum efficiency and quality compliance 
• Utilise team members effectively to deliver agreed targets to required quality and output 
• Create an environment of development and cultivate talent in the department 
• Ensure all team members are trained and capable to undertake required tasks. Oversee and sign-off all relevant induction training for new members of the team. Maintain training records and relevant curriculum within Stryker Learning Management System (SLMS) 
• To operate in a safe working manner and be responsible for H+S within designated areas, and ensure all prescribed PPE is used correctly by each team member
• Collaborate and liaise with all internal and external stakeholders (this could include sales, customer service, warehousing, transportation, supply chain, asset team). Ensure the customer satisfaction in terms of inventory and the right cost effectiveness  
• Provide input or support key supplier review process (for suppliers of kit process equipment or services) 
• Maintain supplies of departmental consumables. May also support the team with processing purchase orders in Enterprise Resource Program (or equivalent), monitoring stock and demand of disposable products (washing and packaging material) for operational areas. 
• Take responsibility for identifying areas of improvement and assisting in the implementation of actions relating to these. 
• Lead and implement projects within the team and cross-functionally, to further improve the department, resulting in increased customer satisfaction/ efficiencies, lower costs and optimized inventory levels   
• Lead implementation of the Q12 engagement impact plan for the team and monitor progress against the plan. 
• Build and maintain relationships with other Enabling Functions while driving to leverage opportunities across the areas. 
• Liaise with and visit customers in order to partner with them to develop& execute innovative kit operational improvements.  
• Management and execution of the operational processes related to any business acquisition/ integrations related to your area of responsibility  
• Ensure all Compliance, Quality and financial standards reporting policies are implemented and applied in your area. This may include leading changes to existing procedures, work instructions and trainings.  
• Oversee QMS documentation and QMS documentation re-alignment. This would also include driving any change management that stems from QMS re-alignments (training/ re-training). 
• Oversee implementation of local process improvements including Just-do-It actions, Lean 6S, enhancements or local rollouts of South Africa/EEMEA process changes.  
• Lead the daily Managed Daily Improvements (MDI) process and daily/ weekly metric reviews (productivity, quality, etc.) for the department and reporting to upper management when needed  
• Benchmarking with other Stryker sites to identify operational best practices and lead execution of needed changes locally. 
• Support management team with creating annual budgets or updating quarterly budget projections 

What you need:

Required: 

• Equivalent of University Degree/Diploma or equivalent desirable experience. 
• English speaking (Professional Working Proficiency in English communication) 
• Minimum of 5 years’ experience leading teams and (or) projects (for internal candidates- minimum of 2 years as supervisor) 
• Experience of working within a team. 
• Experience of working to tight deadlines. 
• Excellent communication skills   Can demonstrate a high level of problem-solving skills 
• Must be IT literate and efficient in an administrative environment. Well versed in Microsoft Office tools 
• Knowledge of Operations management processes & general logistics  
• Experience in general, operations or logistics including a customer facing role. 
• Experience in people and project management. 
• Lean Six Sigma Qualification or have professional experience in leading lean projects 

Preferred: 

• Project / People Management qualifications an advantage 
• Experience from the Medical Device, Pharmaceutical,  healthcare or other regulated industry 
• Experience with business process analysis 
• Previous experience using Enterprise Resource Program systems (ERP) in similar role 
   

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Summary:

• The Associate Manager, Kitroom is responsible for leading the loan kit operation in order to meet customer service and quality requirements. They will take responsibility for ensuring the loan kit operational metrics are delivered on time every time. This encompasses the entire operational process related to that specific area, ensuring a “Best in Class” organisation is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimise inventory. A key component of this role will also be to lead, coach and develop the team as well as importing and exporting best in class talent. The Associate Manager will be expected to act as a deputy for the Manager of their department, leading by example and assisting in the overall running of the team. This will include helping to manage the daily workload (including capacity planning and creating action plans), assisting in ensuring that processes are in place and being followed, that opportunities are identified for improvement and acted upon and that engagement is part of the day to day culture. The Associate Manager would be expected to participate in regional projects, which may include integration work from Mergers & Acquisitions.  
• The Associate Manager is expected to continuously drive process improvement within the Kit room processes using lean six sigma tools. The Associate Manager will directly manage and develop employees up to and inclusive of Supervisors. 

What you will do: 

• Support the Customer Logistics strategy. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department. 
• May be required to devise the Loan Kit strategy for the country/ region. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.
• Leading & motivating the workforce. This may include indirect management of third-party employees within the region that support Stryker business
• Take responsibility for and work in collaboration with other stakeholders to achieve departmental and divisional KPIs and objectives such as Kit service level, efficiency, inventory, quality & any relevant financial performance metrics. 
• Manage effective communications with the team to deliver operational targets, resolve issues and complete team briefings effectively 
• Complete all activities related to capacity planning including creation and presentation of business cases to upper management. This may include holiday planning, sickness/ absence processes etc.  
• Complete all people management processes including management of Performance Improvement plans, individual development plans, annual performance review process, feedback and coaching, interviews/ talent selection, Return to Works.  
• Complete and remain up-to-date on all Stryker approved leadership training programs  
• Accurately monitor and use relevant production KPI's to ensure maximum efficiency and quality compliance 
• Utilise team members effectively to deliver agreed targets to required quality and output 
• Create an environment of development and cultivate talent in the department 
• Ensure all team members are trained and capable to undertake required tasks. Oversee and sign-off all relevant induction training for new members of the team. Maintain training records and relevant curriculum within Stryker Learning Management System (SLMS) 
• To operate in a safe working manner and be responsible for H+S within designated areas, and ensure all prescribed PPE is used correctly by each team member
• Collaborate and liaise with all internal and external stakeholders (this could include sales, customer service, warehousing, transportation, supply chain, asset team). Ensure the customer satisfaction in terms of inventory and the right cost effectiveness  
• Provide input or support key supplier review process (for suppliers of kit process equipment or services) 
• Maintain supplies of departmental consumables. May also support the team with processing purchase orders in Enterprise Resource Program (or equivalent), monitoring stock and demand of disposable products (washing and packaging material) for operational areas. 
• Take responsibility for identifying areas of improvement and assisting in the implementation of actions relating to these. 
• Lead and implement projects within the team and cross-functionally, to further improve the department, resulting in increased customer satisfaction/ efficiencies, lower costs and optimized inventory levels   
• Lead implementation of the Q12 engagement impact plan for the team and monitor progress against the plan. 
• Build and maintain relationships with other Enabling Functions while driving to leverage opportunities across the areas. 
• Liaise with and visit customers in order to partner with them to develop& execute innovative kit operational improvements.  
• Management and execution of the operational processes related to any business acquisition/ integrations related to your area of responsibility  
• Ensure all Compliance, Quality and financial standards reporting policies are implemented and applied in your area. This may include leading changes to existing procedures, work instructions and trainings.  
• Oversee QMS documentation and QMS documentation re-alignment. This would also include driving any change management that stems from QMS re-alignments (training/ re-training). 
• Oversee implementation of local process improvements including Just-do-It actions, Lean 6S, enhancements or local rollouts of South Africa/EEMEA process changes.  
• Lead the daily Managed Daily Improvements (MDI) process and daily/ weekly metric reviews (productivity, quality, etc.) for the department and reporting to upper management when needed  
• Benchmarking with other Stryker sites to identify operational best practices and lead execution of needed changes locally. 
• Support management team with creating annual budgets or updating quarterly budget projections 

What you need:

Required: 

• Equivalent of University Degree/Diploma or equivalent desirable experience. 
• English speaking (Professional Working Proficiency in English communication) 
• Minimum of 5 years’ experience leading teams and (or) projects (for internal candidates- minimum of 2 years as supervisor) 
• Experience of working within a team. 
• Experience of working to tight deadlines. 
• Excellent communication skills   Can demonstrate a high level of problem-solving skills 
• Must be IT literate and efficient in an administrative environment. Well versed in Microsoft Office tools 
• Knowledge of Operations management processes & general logistics  
• Experience in general, operations or logistics including a customer facing role. 
• Experience in people and project management. 
• Lean Six Sigma Qualification or have professional experience in leading lean projects 

Preferred: 

• Project / People Management qualifications an advantage 
• Experience from the Medical Device, Pharmaceutical,  healthcare or other regulated industry 
• Experience with business process analysis 
• Previous experience using Enterprise Resource Program systems (ERP) in similar role 

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Summary:

• The primary function of this role is to serve as a deputy for the Associate Manager of the kit operations team and provide leadership across the daily customer service delivery function of the department. Supervisors will be expected to lead by example and assist in the overall leadership of the team. This will include supervisory responsibility for up to 6 employees within the overall team. A key component of this role will also be to lead, coach and develop their direct team as well as importing and exporting best in class talent. Another key element of the role is ensuring the operation meets all regulatory and local continuous improvement requirements. 
• The Supervisor will manage and organize the daily workload and tasks, assisting in ensuring that processes are in place and being followed, opportunities are identified for improvement and then actioned upon, and that engagement is part of the day-to-day culture. This could also include supporting the team with specific tasks, reporting activity to the appropriate channels including the team leadership, Customer Service, Asset, Sales, Marketing, Commercial, and the recipients of the finished products shipped. The Supervisor will act as a point of escalation to help in the resolution of issues and training of new inspectors. This role will embrace teamwork and collaboration, quality performance standards, professionalism, and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.  
• Associate supervisors will be expected to assist in ensuring a “Best in Class” organization is created and maintained through identifying and assisting in the implementation of solutions to further develop, maintain and improve customer satisfaction, quality, cost reduction and optimized inventory.  

What you will do:

• Where needed, perform all Coordinator activities. (Please refer to key activities and responsibilities of Coordinator position) 
• Direct supervisory responsibility for up to 6 employees  
• Support the upper management team with recruitment of new subordinate team members into the department 
• May be required to maintain supplies of departmental consumables. This may include use or management of a Kanban system (lean methodology). May also support upper management with processing purchase orders in Enterprise Resource Program (or equivalent), monitoring stock and demand of disposable products (washing and packaging material) for operational areas. 
• Responsible for QMS documentation and QMS documentation re-alignment. This would also include driving any change management that stems from QMS re-alignments (training/ re-training). 
• Coordinate implementation of local process improvements including Just-do-It actions, Lean 6S, enhancements or local rollouts of South Africa/EEMEA process changes.  
• Coordinate all activities to ensure Regulatory Affairs Quality Assurance and Financial Reporting standards/ regulations are applied and followed. Includes quality risk assessment and mitigation actions. This may involve delegation of tasks to other team members.  
• Follow up and solve open tasks and cases assigned to the team through the Customer Relationship Management (CRM) system. Manage the closure of CRM tasks and cases; follow up with the other departments to provide feedback on the root causes of the customer complaints, if needed. Provide accurate, valid and complete information by using the right methods/tools. 
• Support the daily Managed Daily Improvements (MDI) process and daily/ weekly metric reviews (productivity, quality, etc.) for the department. 
• Communicate the daily operational plan needed to achieve best-in-class customer service to the team and other stakeholders. Highlight operational risks to stakeholders (including upper management) on a daily basis for follow-up/ risk mitigation. 

What you need:

Required: 

• Matric 
• NQF 6 (or equivalent) 
• Professional Working Proficiency in English communication
• Minimum of 2- 4 years as a Kitroom/logistics coordinator 

Experience of working within a team. 

• Experience of working to tight deadlines
• Excellent communication skills  
• Can demonstrate a high level of problem-solving skills
• Must be IT literate and efficient in an administrative environment. Well versed in Microsoft Office tools 
• Knowledge of Operations management processes & general logistics  
• Experience of the Medical Device, Pharmaceutical,  healthcare or other regulated industry  
• Demonstrated competence building& inspecting across all Stryker active franchises (including kit brands with highest monthly customer demand) with low quality deviations recorded. 
• Must have active Stryker Learning Management System (SLMS) training signoffs and competence (including trainer sign-offs of On-Job-Trainings) for entire end-to-end Loan Kit inspection& build processes  
• Previous experience training others or "Train the trainer" course completion 

Preferred: 

• Tertiary Education i.e. College or University   
• 3- 5years of kit build and kit inspection process experience gained within Stryker or equivalent industry
• Completion of Stryker Talent selection training course 
• Previous experience using Enterprise Resource Program systems (ERP) in similar role
• Previous experience inspecting manufactured goods or assembling instrumentation gained from within a manufacturing/ logistics process
• Previous experience conducting dimensional and electrical inspection of sub-assemblies, final systems assemblies or instrumentation. Prior knowledge of interpreting prints and bill-of-materials lists in approving or rejecting in-process, final assemblies or instrumentation

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Summary:

• The Customer Service, Supervisor has direct reporting for the Customer Service Representatives (GG8) and/or Customer Service Specialists (GG9). The Customer Service, Supervisor is fully responsible for the day-to-day running of the team, the training of their team members, processes within the team and the service that is provided. The Customer Service, Senior Supervisor is also responsible for the performance management, development and engagement of their team and driving key initiatives. Customer Service, Supervisor has strong knowledge of the processes but will be supported by the specialists. They will be closely supported by their direct line manager. 

What you will do:

Responsible for the day-to-day activities of the customer service reps (GG8) and/or Customer Service Specialists (GG9), including compliance with processes. 

The team activities include: 

• Processing orders and credits 
• Arranging returns and collections and handling proof of delivery and pricing requests 
• Handling incoming e-mails and calls 
• Proactively communicating with internal & external customers 
• Investigating and resolving invoice disputes 
• Logging and follow up of issue resolution and related communication back to the customer
• Manages the team of Customer Service reps (GG8) and/or Customer Service Specialist (GG9), incl. performance, development, engagement and pay decisions 
• Takes responsibility for problem solving issues, identifying improvements, and escalating issues to their direct manager 
• Monitoring KPIs and taking action to ensure all SLAs and KPIs are met 

What you need:

Required: 

• College or university diploma/degree, or equivalent relevant experience 
• 4 years in a customer facing role (+5 if no degree)     
• 1-2 years of (can be informal) team / project management  
• Ability to recruit, develop and engage high performing teams  
• Requires thorough functional knowledge of the end-to-end supply chain and OTC Processes, from within Stryker or from external experience.  
• Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet  
• Good ERP system knowledge  
• Knowledge of Power BI and data analysis 
• Fluency in English, spoken and written   

Preferred: 

• Lean Green Belt 
• Project Management certification 
• Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets)  
• Knowledge about rules and laws in the medical device environment  
• Experience with continuous / process improvement  
• Experience of managing a team within a matrix organisation 
• Competencies / Behaviors 
• Excellent interpersonal skills are required in the Supervisor role  
• A high degree of relationship building skills, self-awareness and emotional intelligence is required  
• Able to coordinate with project groups to develop solutions to problems  
• Understands what is needed to accomplish project objectives and establish appropriate goals and priority. Demonstrate clear evidence of objective measurement of their achievements  
• Ability to work on their own initiative, prioritizing and organising workload for themselves and their team 
• Selects effective approaches to solving issues, based on available information and business objectives, and mobilizes teams and stakeholders to implement solutions 
• Highly customer focused  
• Strong collaborator which sets high performance standards  
• Strong internal drive and motivation to make a difference and add value to an organisation  
• Positive, optimistic mindset and can-do attitude  
• Proactive - A self-starter who has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately  
• Acts with integrity  
• Decision Making/Judgement - Selects effective approaches to solving issues, based on available information and business objectives. Understands and considers impact of decisions  
• Innovation & Creativity - Develops and champions new ideas  
• Relationship Builder - Builds and maintains relationships with key internal stakeholders and with key clients/customer groups that support and improve effectiveness 

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Summary: 

• The Customer Service, Senior Supervisor has direct reporting for the Customer Service Representatives (GG9) and/or Senior Customer Service Specialists (GG10). The Customer Service, Senior Supervisor is fully responsible for the day-to-day running of the team, the training of their team members, processes within the team and the service that is provided. The Customer Service, Senior Supervisor is also responsible for the performance management, development and engagement of their team and driving key initiatives. Customer Service, Senior Supervisor has strong knowledge of the processes but will be supported by the specialists. They will be closely supported by their direct line manager. 

What you will do :

• Processing orders and credits 
• Arranging returns and collections and handling proof of delivery and pricing requests 
• Handling incoming e-mails and calls 
• Proactively communicating with internal & external customers 
• Investigating and resolving invoice disputes 
• Logging and follow up of issue resolution and related communication back to the customer  
• Manages the team of Customer Service reps (GG9) and/or Senior Customer Service Specialists (GG10), incl. performance, development, engagement and pay decisions 
• Takes responsibility for problem solving issues, identifying improvements, and escalating issues to their direct manager 
• Monitoring KPIs and taking action to ensure all SLAs and KPIs are met 

What you need :

Required: 

• College or university diploma/degree, or equivalent relevant experience 
• 5-6 years in a customer facing role (+7 if no degree)     
• 2-3 years of (can be informal) team / project management  
• Ability to recruit, develop and engage high performing teams  
• Requires thorough functional knowledge of the end-to-end supply chain and OTC Processes, from within Stryker or from external experience.  
• Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet  
• Good ERP system knowledge  
• Knowledge of Power BI and data analysis  
• Fluency in English, spoken and written   

Preferred: 

• Lean Green Belt 
• Project Management certification 
• Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets)  
• Knowledge about rules and laws in the medical device environment  
• Experience with continuous / process improvement  
• Experience of managing a team within a matrix organisation 

Competencies / Behaviors 

• Excellent interpersonal skills are required in the Senior Supervisor role  
• A high degree of relationship building skills, self-awareness and emotional intelligence is required  
• Able to coordinate with project groups to develop solutions to problems  
• Understands what is needed to accomplish project objectives and establish appropriate goals and priority. Demonstrate clear evidence of objective measurement of their achievements  
• Ability to work on their own initiative, prioritizing and organising workload for themselves and their team 
• Selects effective approaches to solving issues, based on available information and business objectives, and mobilizes teams and stakeholders to implement solutions 
• Highly customer focused  
• Strong collaborator which sets high performance standards  
• Strong internal drive and motivation to make a difference and add value to an organisation  
• Positive, optimistic mindset and can-do attitude  
• Proactive - A self-starter who has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately  
• Acts with integrity  
• Decision Making/Judgement - Selects effective approaches to solving issues, based on available information and business objectives. Understands and considers impact of decisions  
• Innovation & Creativity - Develops and champions new ideas  
• Relationship Builder - Builds and maintains relationships with key internal stakeholders and with key clients/customer groups that support and improve effectiveness 

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Summary:

• The Associate Supervisor will oversee the management of a department within the South Africa Warehouse organization to ensure our clients receive the highest possible service. They will be responsible for ensuring service levels and business targets are achieved whilst keeping safety and quality at the heart of the operation. The Warehouse Supervisor will drive the South Africa Warehouse strategy and coach and develop the team to be high performing and deliver results.  

What you will do:

• Lead a diverse team of up to 8 direct reports.  
• Support the Warehouse Manager in achieving business targets and objectives with direct responsibility for the returns department.  
• Coordinate daily work assignments and delegate tasks to team members based on operational priorities and workload requirements 
• Conduct daily team briefings to assign responsibilities, communicate priorities, and ensure clear understanding of shift objectives 
• Plan and allocate daily tasks among warehouse staff to optimize workflow and ensure operational targets are met. 
• Collaborate with neighboring functions to exceed the customers’ expectations.  
• Analyse performance and identify continuous improvement initiatives.  
• Build and nurture relationships with internal and external stakeholders at local and regional level.  
• Develop talent and create an environment where employees can flourish. 
• Ensure team members are trained and competent in all activities undertaken.  
• Drive engagement to align with the company’s culture.  
• Promote a safe working environment and champion quality.  
• Be an expert in departmental process.  
• Any other reasonable request in line with the operational needs of the business.  

What you need:

Required:

• Matric  
• Diploma/Relevant Tertiary qualification/certificate, NQF 6 (or equivalent)  
• Professional Working Proficiency in English communication  
• 3 – 5 years' Experience leading a diverse team in a warehouse environment.  
• LEAN Six Sigma Green or Black belt qualification is an advantage.  
• A working knowledge of Warehouse processes and ERP/WMS (JDE or similar) is essential.  
• Demonstrated Advanced EXCEL proficiency such as VLOOKUP, XLOOKUP, and other formulas.   

Preferred:

• Tertiary Education i.e. College or University