Job Openings at 99C

Responsibilities: 

Client Relationship Management 

• Build, and maintain, strong Client relationships 
• Understand client advertising objectives and requirements 
• Effectively communicate with clients, providing regular updates and addressing their needs 

Briefing and Project Management 

• Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department 
• Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently 
• Review creative deliverables to ensure alignment with client expectations and brand guidelines 
• Support DTP management by drafting effective and timely job briefs and amendments 
• Monitor and follow up on all outstanding briefs and debriefs from clients 
• Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork 

Communication and Collaboration 

• Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning 
• Timeously communicate project status updates to clients and internal stakeholders 
• Foster a positive, inclusive and collaborative work environment 
• Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings 
• Scheduling and arranging team meetings with all relevant parties, including the Head of DTP 
• Ensure you, as well as the team, are well prepared for all client meetings 
• Act as supporting point of contact for Clients in the absence of other team members.

Attention to Detail 

• Ensure accuracy and consistency across all output deliverables 
• Pay close attention to details, such as deadlines and client specifications 
• Proofread and edit all materials before sending to clients?

Problem-Solving and Adaptability 

• Identify and resolve issues that may arise during campaign execution 
• Quickly escalate issues being managed, or those requiring senior intervention 
• Be adaptable and able to adjust to changing priorities and challenges?

Additional Responsibilities Include 

• Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood 
• Provide regular updates to clients and internal stakeholders on the progress of campaigns 
• Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls 
• Ensure all DTP work is accurate and delivered within specified deadlines 
• Oversee the DTP process to ensure the final product meets the client's brief and is delivered on time 

Requirements

Qualifications 

• Diploma or degree in marketing, advertising, or a related field 

Experience 

• 2-3 years’ experience in a similar client service position within advertising or a similar industry 

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Responsibilities:

• Working in a team under the leadership of a Group Head and Deputy Creative Director to conceptualize and execute campaigns based on both client and internal briefs.
• Present work imaginatively and confidently to clients and senior creatives.
• Be skilled in design and conceptualization.
• Maintain exceptionally high standards for execution and attention to detail.
• Collaborate and communicate well with the team and other departments.
• Have an eternally positive disposition especially when the going gets rough
• Ensure that the high standards of work are maintained throughout the team – signing off on creative work from subordinates
• Guide team members and push creative boundaries, find the opportunities to add that something extra

Qualifications

• Relevant tertiary qualification

Experience

• At least 7 years’ experience as an art director in a large/integrated Advertising Agency
• At least 7 years’ previous experience in a high-volume environment