Junior Internal Services Associate / Junior Facilities Management Associate at Swiss Re

About the Role

• As an Internal Services Associate, you'll be at the intersection of facility management, technical support, and customer service. You'll ensure our workspace runs smoothly while gaining valuable insights into building operations, property management, and long-term maintenance planning.

Key Responsibilities

• Manage and support the internal ticketing tool for facility requests
• Provide technical conference support and meeting room set-up
• Perform general maintenance/repairs and oversee contractor requirements
• Coordinate with vendors for infrastructure servicing requirements
• Maintain the Access Control system and compile monthly reports
• Ensure compliance by keeping all permits, licenses, and inspections current and properly documented
• Coordinate courier requirements for local, import, and export items
• Maintain and update CRES vendor agreements and service level agreements
• Support with Safety & Security related tasks
• Perform Health & Safety building checks
• Process invoices for payment
• Assist with reception services as needed

About the Team

• You'll work closely with a high-performing local CRES team in Cape Town while being connected to a broader global CRES community. The team is responsible for ensuring all corporate real estate and services activities are coordinated effectively and meet Swiss Re's high standards.
• Your role will be integral in supporting the team's mission to create and maintain an optimal working environment.

About You

• You're a hands-on problem solver with excellent attention to detail and a customer-first mindset. You thrive in a dynamic environment where no two days are the same, and you're comfortable balancing administrative tasks with physical, technical work.
• Your strong communication skills allow you to work effectively with both internal stakeholders and external vendors.

 We are looking for someone who brings the following:

• Matric with tertiary qualification in Facility/Building Management, Workspace/Design Management, Operations Management, or related field
• 2 years' experience or completed previous internship in technology, administration, operations, building management, or vendor management
• Strong administrative and problem-solving skills with great attention to detail
• Excellent interpersonal and communication skills with a strong customer focus
• Technical aptitude and ability to perform physically demanding tasks (moving furniture, setting up meeting rooms, handling archiving boxes, etc.)

It would be an advantage if you also have:

• Knowledge of health and safety regulations and compliance requirements
• Experience in vendor management and contract administration