Junior IT Professional (Trainee) at Siemens Healthineers

What are the responsibilities for the role? (What does the programme involve?)

Under Supervision:

• Review diagnostics and assess the functionality and efficiency of systems
• Implement security measures
• Monitor security certificates and company compliance of requirements
• Anticipate and report the cost of replacing or updating computer items
• End user Support in country
• Perform infrastructure support
• On/Off Boarding of users
• Configuration support
• Install/uninstall computer and mobile clients
• Hardware Failure: Diagnose, Support & Coordination
• Forward for Break fix
• Service Management
• Ticket handling for local support
• Manage IT Consumables
• Display, keyboards, mice, headsets, etc.
• Mobile Voice subscription: Management & support
• Asset management
• Lifecycle support
• Inventory control
• Ensure security and privacy of networks and computer systems

Through exposure and training on:

• Customer Service in the engineering environment
• Management Decision-Making
• Troubleshooting
• Internal tools, equipment and processes improvements

Including development and training on:

• Interpersonal & communication skills
• Organizational & management skills
• Online reporting tools and Microsoft Office applications
• Business Learning
• Troubleshooting skills
• Customer service

What do I need to qualify?

• Skilled/ Degree in Information Technology / Computer Engineering
• Understanding of IT Service Management

Your attributes and skills:

• Able to Work in a complex organization cross boarder and able to
• communicate on various levels in the organization
• Intercultural skills
• Team player
• Organized and structured
• Customer oriented
• Proactivity