Junior IT Support Technician at Kontak Recruitment

• Start your IT career in the managed data network services industry, gaining hands-on exposure to basic support, connectivity, WiFi, cabling and local network troubleshooting.
• This role is ideal for a technically minded junior who wants to learn from senior technicians and grow in a client-facing support environment.

Minimum Requirements:

• Matric / Grade 12
• Basic IT-related course, short course, practical exposure or a strong personal interest in IT and networking advantageous
• Exposure to basic Windows troubleshooting
• Basic understanding of IP addresses, routers and switches
• Understanding of the difference between WiFi and cabled network connections
• Able to check basic IP settings on PCs and use simple troubleshooting commands such as ipconfig and ping
• Valid driver’s licence and own reliable vehicle
• Willingness to learn, follow instructions and grow within a technical support environment
• Reliable, punctual and professional
• Good communication skills and a helpful approach with users
• Able to follow instructions and ask for guidance when needed
• Logical thinker with a practical problem-solving mindset

Duties and Responsibilities:

• Assist with basic IT support and first-line troubleshooting for users
• Help resolve basic connectivity issues relating to internet access, WiFi, cabling and local networks
• Check basic IP settings on PCs and use simple troubleshooting commands such as ipconfig and ping
• Assist with connecting devices via cable or WiFi and identifying whether an issue is local network or internet related
• Support senior technicians with client-site tasks, installations, checks and follow-up actions
• Follow instructions, document work completed, update tickets or notes and escalate issues when required
• Maintain a professional, punctual and customer-focused approach when dealing with users and client environments