Junior IT Technician at CemAir

• CemAir (Pty) Ltd, a South African Part 121 / 135 airline based at O.R. Tambo International Airport in Johannesburg, seeks to employ a dynamic, results-driven Junior IT Technician. The ideal candidate will be responsible for providing first-line IT support and technical assistance to staff by ensuring the effective setup, maintenance, and support of end-user devices, access systems, and basic network functions.

MAIN RESPONSIBILITIES:

• Provide first-line technical support to staff (onsite and remote).
• Assist with troubleshooting hardware, software, and connectivity issues.
• Log and track support tickets in the IT helpdesk system.
• Escalate complex issues to senior IT personnel when required.
• Configure and deploy laptops, desktops, iPads, and mobile devices.
• Install and update operating systems and company-required applications.
• Prepare devices for new employees (imaging, email setup, system access).
• Decommission and securely wipe devices when required.
• Assist with user account creation and deactivation (Microsoft 365).
• Support biometric system activation and access control system setup.
• Ensure compliance with company IT security policies.
• Assist in basic network troubleshooting (LAN/WAN connectivity issues).
• Support printer setup and shared resource configuration.
• Assist with routine server checks under supervision.
• Provide basic support for airline operational systems (reservation systems, flight planning tools, crew systems).
• Ensure IT readiness for operational departments (OCC, Flight Ops, Ground Ops, AMO).
• Support after-hours when required.

SKILL AND EXPERIENCE REQUIREMENTS:

• CompTIA A+ certification (required);
• CompTIA Network+ (advantageous);
• Strong communication skills;
• Excellent problem-solving skills;
• Ability to prioritise in a fast-paced airline environment;
• Basic networking knowledge (TCP/IP, DNS, DHCP);
• 1–2 years’ experience in a junior IT support role (preferred);
• Drivers license with own transport;

If you meet the above requirements and are interested in an innovative and challenging working environment then we look forward to receiving your cover letter and concise CV. Applications to be emailed to [email protected] using the reference #JuniorIT when sending the CV. Should yo not receive a response within 2 weeks of applying, please consider your application unsuccessful.