Junior QA Engineer (Manual Testing) at Clickatell

JOB DESCRIPTION
Add your voice to the chat revolution:

• Are you excited to work for a tech company on the front lines of innovation for some of the biggest brands in the world? Do you thrive in environments where challenging the status quo is the daily norm? If you’re an A player with energy, initiative, and focus on delivering top results, or as we refer to our teammates at Clickatell – a Champion – then read on.
• At Clickatell, we’re upending the way companies connect, engage, and transact with their customers in chat. Chat is something you do every day with your friends, but it’s also a simple technology that we’ve helped our customers to use to accomplish pretty amazing things. Clickatell helps businesses power customer support, customer engagement, and payments all through chat apps like WhatsApp and Facebook Messenger.
• Our customers are some of the most admired and recognizable companies in the world and our communications technology is used to reach more than 15,000 global brands every year. Our jobs offer you a chance to grow your career and work with global teams on technology that is quite simply changing the world.
• We’ve grown by combining curious minds and quick smiles with a collaborative company culture where we never quit or settle, and always strive to create solutions that will change the world. It’s a big proposition, but it’s a mission our team takes on every day in an environment that provides you with the freedom to create and innovate, while having fun at the same time. We’re a fanatically friendly group that listens and puts each other first to accomplish great things together for our customers, our communities, and Clickatell.

Purpose:

• The purpose of the Junior QA Engineer is to develop test cases and apply testing methods with tools to technically test our products and integration to other applications and services. The Junior QA Engineer must have enough experience and skills to develop test conditions and execute tests using test tools and simulators.
• This is a very collaborative, team-based role that requires the Junior QA Engineer to work daily as a member of a Scrum team that is held accountable for the success of delivery of each increment of the software product. The Scrum team is responsible for the full lifecycle of the product including assisting with installation, data migrations, new feature development, performance enhancements, and maintenance and support.

The role of our Champion:

• Develop and Execution of manual tests
• Develop, test conditions, input test data, and expected results for one or more test plans in a development cycle by analysing the Functional Specifications, System Specifications and User Stories. This could include component, performance, database configuration tests, database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Customise and run test tools and simulators
• Technical system tests which includes the following:
• Confirming that log files are correct
• Confirming that database is populated correctly
• Internal and external integration points tested
• Confirming that configuration options are correct
• Document and report defects to software developers and QA Lead
• Monitor bug resolution efforts and track successes, reporting frequently on quality and resolution metrics including historical analyses of test results
• Work with the development team to resolve any issues that arise out of the testing process
• Validate defect fixes
• Inform the Project Manager/Scrum Master/Technical Project Manager or QA Lead of any issues that may affect the schedule, , or quality of the product or the testing process
• Assist with Post Production deployment testing

Requirements
The capabilities of our Champion:

• Self- motivated and driven to continuously improve personal and professional skills combined with openness to constructive feedback
• Thrives working in a team and agile environment (Kanban and Scrum)
• Embraces Agile and Scrum values and principles, and waterfall where required
• Superior analytical and problem solving skills.
• Excellent written and verbal communication skills are important, since candidate will be expected to operate across multiple functional areas (engineering, finance, systems, operations, sales, and marketing) including external partners and customers.
• Foresight, analysis and logic, systematic and orderly planning, attention to detail
• Excellent negotiating skills both internally and externally
• Excellent time management skills
• Experience with a range of QA Testing software

Our Champion's journey thus far:

• Diploma in Information Technology, BTech (IT) or Computer Science Degree a significant advantage.
• Experience in the mobile banking industry will be an advantage
• ISEB/ISTQB certification in Software Testing will be an advantage
• Hold a minimum of 1-2 years’ experience in:
• Testing complex technical software systems.
• Writing and executing technical test cases.
• Proficiency in diagnosing, reporting, tracking and resolving defects.
• Experience and understanding of Agile and Scrum methodologies highly advantageous.
• An understanding of the Testing Life Cycle and how it fits into an Agile environment
• Exposure to API testing required
• Experience testing integration to mobile networks an advantage
• Advanced SQL Knowledge required
• Experience with JIRA and Confluence advantageous

Benefits
Why you will love being here:

• Healthcare, Pension Fund and Group Life benefit.
• Quarterly performance incentives
• Communication allowances
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave.
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Ongoing Learning with access to books, team training workshops and professional development.
• Virtual activities, events and coffee dates.
• Home office set-up with laptop, screen, internet access and UPS.
• Anniversary awards

Clickatell is an equal opportunity employer and all suitable applicants will be considered for employment. Preference will however be given to candidates who will enhance the diversity of the team and support the achievement of employment equity.

To all Recruitment Agencies, we thank you for your willingness to assist us with this vacancy. As a company we have our own Technical Talent Specialists that has deep knowledge of what our company values in every employee and therefore are able to headhunt themselves. Furthermore we do not accept unsolicited CV’s, terms & conditions associated with the use of such CVs will be considered null and void.